Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
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Review summary
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Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more
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Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more
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Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... See more
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Company details
About WoodUpp
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Industrivej 59, 6760, Ribe, Denmark
- +4578740202
- pm@woodupp.com
- woodupp.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Happy purchaser
Impressed with the support, the quality product and the quick efficient supply.
7 May 2026
Reply from WoodUpp
Thank you so much Rod, such positive feedback is always so great to receive. Much appreciated.
Beautiful Quality and Excellent Customer Service
I absolutely love these wood panels. The quality is excellent, and I even enjoy the natural scent of the wood in the room. They look incredibly stylish and luxurious while still adding warmth and softness to the space.
I installed them symmetrically on both sides of my bed, and the effect is amazing. Visually, the room feels taller, more elegant, and somehow softer and more inviting. At the moment, only one side is installed because I was waiting for the rest of my order, but even with just half completed, I can already tell the final result is going to look stunning.
I also want to mention the company’s customer service. Any issue or question that came up was addressed immediately. It's so refreshing to work with a company that is responsive, responsible, and genuinely easy to communicate with. They made the entire experience smooth and pleasant.
Highly recommend both the product and the company behind it.
5 May 2026
Reply from WoodUpp
I just want to thank you for this thoughtful review, Tati!
I loved hearing how the panels have already made your bedroom feel warmer, softer, and more inviting. That's exactly the kind of transformation we hope to bring to our customers' homes. 🙏
It also means a lot to hear your kind words about our customer service. We always strive to be responsive and easy to work with, so knowing that we helped make the process smooth and enjoyable is incredibly rewarding. 🤍
I can't wait for you to see the finished result. It already sounds like it's going to look absolutely beautiful!
Thank you again for your recommendation and for choosing WoodUpp.
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Wonderful Company
It was a pleasure doing business with WoodUp. I was pleasantly surprised by their followup and their video made just for me. Everything came faster than expected. Easy install since my wife did all of the measuring and cutting. I did my own lights since I find theirs too expensive. Love the shelf.
5 May 2026
Reply from WoodUpp
We love hearing that the whole experience felt personal and smooth from start to finish, Raymond! Please say hello to your wife — sounds like you two made a great team on this project! 👏
Thank you so much for taking the time to share your experience with us. It means a lot and helps us both improve where we can and keep doing the things that clearly make a difference. 😊
Kind regards,
WoodUpp Team US
Fantastic products
Fantastic products. Also Customer Service was exceptional, there was an error in what was delivered with only a partial order delivered and one defective item and the remaining order was delivered in no time and the defective product also replaced immediately. All items now installed and functionally and aesthetically working well.
5 May 2026
Reply from WoodUpp
What a wonderful review, Jamie — thank you! Things don't always go perfectly, but the way you've described how everything was handled and resolved so quickly really means a lot to us. 🙏
Knowing that everything is now installed and working just as it should, both functionally and aesthetically, is the best possible outcome.
Thank you for your patience and for taking the time to share this! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Every single accessory I bought from…
Every single accessory I bought from WoodUpp is very high quality. You can tell by just looking at the packaging and the feel and finish of each item, from slat covers to shelves, cable hider, to the frame hanger. All are absolutely amazing. Ordering was very simple and easy, tracking and communication was on point.
10 April 2026
Reply from WoodUpp
From the packaging to the finish on every single item, we put a lot of care into the details, so it means everything to hear that it shows. Thank you so much Wael!
Briseida says hello and hopes you enjoy your WoodUpp project! 😊
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great customer service and product.
29 April 2026
Reply from WoodUpp
Thank you for taking the time to share your feedback with us, Pete! We’re so happy to hear that we lived up to your expectations. 👏
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Living room accent wall.
It was very nice to receive the samples ahead of time so I could be sure of the color. I took me awhile to make my decision but we are very glad we did it. When putting the panels on the wall I noticed one box was labeled Brown not UT Brown and was a little upset at first because the Brown box was slightly lighter than the UT Brown but we were doing 4 rows of 5 panels so I just spaced them one on each row and it looks beautiful. We decided to screw the panels on instead of glue and they are letting me send the glue back so that is great. It was easy to work with everyone and liked the personal video we received from Wood Upp.
1 May 2026
Reply from WoodUpp
Thank you so much for your detailed review, Linda! We're so glad to hear that ordering samples helped you find the perfect colour and that you're happy with the final result. We also appreciate you sharing your experience with the installation process and our personal video service. 😊
Thank you for choosing WoodUpp! ✨
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Absolutely love the finished look
Absolutely love the end result. The products are such great quality, easy to install and look amazing. Customer service was excellent.
29 April 2026
Reply from WoodUpp
Hi Will, thank you so much. It's always great to hear that customer appreciate the quality of our products, and the service experience that we strive for. Thank you once again.
Product is amazing
Product is amazing. Unfortunately on two separate orders, accessories were either missing or broken.
28 April 2026
Reply from WoodUpp
Dear Emily,
Thank you for your review and for your kind words about our product. 😊
We are sorry to hear that your delivery experience did not fully meet expectations. We understand how frustrating that can be and appreciate you bringing it to our attention.
If there is anything that still needs to be resolved, please do not hesitate to reach out to our team. We are here to help! 😊
Thank you for sharing your experience with us.
Kind regards,
Team WoodUpp
The panels arrived with some damage
The panels arrived with some damage. I chased customer service a few times to get a response; then they offered a solution and just disappeared and are not responding
27 April 2026
Reply from WoodUpp
Mona, we're sorry to hear the panels arrived damaged — that's never the experience we want for our customers, and we completely understand your frustration.
I can see that our team reached out on May 6th with some different solutions, but I want to make sure nothing has slipped through the cracks. Someone will be in touch with you to make sure this is properly resolved.
Please also keep an eye on your inbox and do reply when you get a chance, so we can get this sorted for you as quickly as possible. 😊
Thank you so much for your patience, Mona.
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Panels
Received the panels, one panel had a chip along the wood grain like a large splinter about 50mm long.
I also emailed and did the survey, I emailed about the glue for fixing and never heard anything back, also mentioned it in the survey.
30 April 2026
Reply from WoodUpp
Robert, I am so sorry that your email about adhesive went unanswered — I can see it right here in our system and I'm really sorry we missed this! We will get back to you! 😊
I can also see that we haven't received a separate message regarding the damaged panel, so please do reach out to us directly with some photos and we will make sure to look into this and find the right solution for you. 😊
Wishing you a great weekend!
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Love the Akupanel product
Love the Akupanel product. Easy online ordering and quick delivery. We installed it on our feature wall in the living room which not only made it more beautiful but also deadened the reverb sound.
29 April 2026
Reply from WoodUpp
That's so great to hear, Steve! 🤩
It really makes our day knowing the Akupanel has made such a difference in your living room — both the look and the sound. Easy ordering and fast delivery is something we always aim for, so glad it all went smoothly.
Enjoy your new feature wall! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
Product is great and cutomer service…
Product is great and cutomer service was excellent!
28 April 2026
Reply from WoodUpp
We really appreciate you taking the time to share that, John!
Knowing that both the product and our customer service hit the mark means a lot to us. Hope you're enjoying it — don't hesitate to reach out if you ever need anything. 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
I received the sample and I can tell…
I received the sample and I can tell the quality is superb. I also saw other accessories that can go along the wall panels. Worth checking the website for full fledge of products.
28 April 2026
Reply from WoodUpp
Thank you so much for your kind words!
You're absolutely right — we offer a wide range of accessories and complementary products designed to perfectly match our panels. Thank you for highlighting that. 🙌
We truly appreciate your support and hope to welcome you back again soon! 😊
Best regards
Stine Brorsen
Customer Experience Team
Excellent product and finishes off the…
Excellent product and finishes off the room perfectly
28 April 2026
Reply from WoodUpp
Thank you for your review, Fraser! 😊
It’s great to hear that you’re happy with the final result!
Enjoy your new space, Fraser ✨
All the best
Team Australia
Dilivery was swift and the panels…
Dilivery was swift and the panels arrived in good condition. We live in NSW. Also, we have got support from Mick regarding panel colours and examples.
We have installed the wooden panels ourself. They are great as a feature wall and it really improved my son’s room insulation. I wish we did this long time ago.
Though there are videos how to install the panels, installation could be tricky for those with no experience especially for power points, finding studs or uneven walls. My husband is a tradie and we overcome our issues quickly because we have ample of tools at home. My advise is for people who wants to install panels, you need to plan well and gather the tools.
Overall my experience with panels was very positive and I’m planning to buy more for my hallway feature.
Thank you Ban and team.
25 April 2026
Unprompted review
Reply from WoodUpp
Thank you so much for taking the time to share such a detailed review. This is truly fantastic feedback for both us and future customers reading about our products here on Trustpilot 😊
What really means the most to us is hearing the positive effect the panels have had in your son’s room — especially the improved insulation and comfort for the whole family. When customers say “we wish we had done this long ago,” that is honestly one of the biggest compliments we can receive, because it shows the panels have made a real difference in everyday life.
Thank you as well for sharing your honest installation experience and helpful advice for other customers considering a DIY project. Planning ahead and having the right tools definitely makes a big difference.
We truly appreciate your support and can’t wait to help you with your hallway project as well. Mick says hello! 😊
All the best
Team Australia
I purchaced the 2 models of the Embrace…
I purchaced the 2 models of the Embrace collection. Excellent quality of product, service, quick and available to communicate with, uniqueness of product, available accessories, good install instructions and videos and lots of positive commenrs after I installed it.
27 April 2026
Reply from WoodUpp
This is so great! We love hearing that your new room divider has already received so many positive comments! Our design team will be thrilled to hear this! 🤩
Thank you so much for choosing WoodUpp and for taking the time to share your experience with us, John! 🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
It’s a great wood panel and a new look…
It’s a great wood panel and a new look on the house!!
21 April 2026
Reply from WoodUpp
A new look on the house — love it, Donald! Really glad the panels made such an impact. Thank you so much for your 5 stars! 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Great all around!
I was very impressed with the customer service and how quickly my order was shipped. The products look even better in person than they do online! 5 stars!
22 April 2026
Reply from WoodUpp
Really glad the service and shipping lived up to expectations, Taryn! Knowing the panels look even better in real life is so great to her. Enjoy your new space! 🙌
Kind regards,
WoodUpp Team US
Woodupp samples
I ordered samples from Woodupp. The samples arrived, they looked great and are a good size.
However, there was no labelling to say the package was from Woodupp, no labelling on the samples, and no additional information about the product. As I had ordered samples from a number of companies, it took a bit of time and research to work out where these particular samples had come from.
I suggest labelling the envelope, putting labels on the product with the company name and product name. It would also be worth including some product information in the package, for example, sizes of full sheets, current prices, a catalogue, or installation instructions. These would be useful when comparing products and making decisions.
So, nice product, just more supporting information needed.
23 April 2026
Reply from WoodUpp
Hi Kym, thank you for your feedback. This is quite odd though as all of our samples are sent out in WoodUpp branded boxes, with our Aluwood outdoor panels being particularly unique as they are natural timber as opposed to Wood Plastic Composite. I am genuinely unsure of how this has happened Kym. We will have someone reach out to you via email for any assistance we may be able to provide.
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