Wordans USA Reviews 

1,703
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

On October 11th, I ordered a customized T-shirt for $32.84 from Wordan’s. My order disappeared from my account, and customer service initially couldn’t find it until I provided proof of payment. I was... See more

Rated 5 out of 5 stars

First purchase. Got 10 t-shirts of various brands/colors. Got confirmation of purchase right away. A day later got an automated message that 1 of the items not available, so was provided a voucher ins... See more

Company replied

Rated 5 out of 5 stars

Spent a while looking around, but Wordan's was the best price! I even accidentally cancelled my order, which I thought was going to be a headache to deal with a refund/reorder. Ross from the customer... See more

Company replied

Rated 5 out of 5 stars

Ive ordered from Wordans many times and always had a great experience. Only once was an order missing items, no problem these things happen, made a quick call and Adiel was amazingly helpful in fixing... See more

Company replied

Company details

  1. Clothing Shop
  2. also in
  3. Clothing supplier
  4. Clothing wholesaler
  5. Ladies' clothes shop
  6. Men's clothes shop

Written by the company

Wordans was established in 2015 as a wholesale blank apparel company in Canada, now we are the largest low-price clothing online wholesaler internationally. At our wholesale in blank apparel & accessories, you can purchase many types of products in bulk for your own business and enjoy our excellent bulk discounts. As we work both retail and wholesale there is no minimum order. At Wordans you can find different styles of clothing items. From sportswear to casual and chill outfits. We offer high quality blank apparel, basic clothing and accessories. In our calatouge of products you can find women´s, men´s, unisex long sleeves, pants & shorts, polo's, t-shirts, tank tops, jackets, bags, and accessories. We have sizes available from XXS to 6XL, any color, model or fabric you can imagine. Take into account that we also offer customisation service, so you can create your own merchandise with us! You can choose a logo, a self-designed drawing, a text, or a name. In addition, it is possible to print the front, the back, or both.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,703)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Having employees like Adiel ensures…

Having employees like Adiel ensures that Wordans keeps my business. It is so good to work with a company that values customer service. Thank you Adiel.
always have a great experience getting shirts and other items, but it's nice to know that the return process/policy is really easy as well.

7 March 2023
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hello Stiven,
It's our pleasure to assist you!

Rated 1 out of 5 stars

I do not recommend. TOO EXPENSIVE AND NOT CUSTOMER SIDE

it is the most expensive seller in the market and the lower limits of the discount coupons they give are very high.
**********************
Response to the company's response:
NO seasonal discounts!!!
your discount coupon was 5% without any limit. Then it went down to 3%. And now you want us to order at least $200.
I buy t-shirts for an average of $10,000 a month and I won't buy a single dollar from you.
Let me clarify your competitive price.
I buy a t-shirt from you for $6.5, which costs an average of $4.5 from other stores.

19 February 2023
Wordans USA logo

Reply from Wordans USA

Hello,
Thank you for your feedback. We are sorry to hear our services does not meet your needs at the moment. We try to keep our prices competitive and we always run seasonal campaigns with coupon codes available on our website.
We are always available via phone or email to assist you in finding the best product available in our catalogue for your needs, so do not hesitate to contact us.
Have a great day!

Rated 5 out of 5 stars

Charlie Cox's customer service is excellent!

I've ordered clothing multiple times for my small business and my shipment has always been on time and there have never been any missing items! I really appreciate that. Charlie's customer service has always been kind and helpful!

2 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hello Susie,
Thank you for your comment, we are happy to provide you with the best service. ✨

Rated 5 out of 5 stars

Adiel is awesome!

Ive ordered from Wordans many times and always had a great experience. Only once was an order missing items, no problem these things happen, made a quick call and Adiel was amazingly helpful in fixing the issue! Extremely kind and kept me updated via email on the process, I had my shirts within 2 days!

13 January 2023
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hello!

Thank you for your comment, we are happy to provide you with the best service. ✨

Rated 5 out of 5 stars

Customer service was great

Customer service was great! Charlie helped me out to solve my order issue really fast! Thanks!!

30 September 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hello!
Thank you for your comment, we are happy to provide you with the best service. ✨

Rated 5 out of 5 stars

Love Wordans

I really love using Wordans to shop basic and getting this email response from the company was a sweet treat. Extra great experience. High Shout out to Charlie for being a flexible communicator. ;)
- ☺️

13 October 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hello!
Thank you for your comment, we are happy to provide you with the best service. ✨

Rated 5 out of 5 stars

Shipping messed up but CS stepped up! :)

I ordered some crewnecks and received the wrong items so I promptly contacted customer service. Charlie helped me out with the reorder, and made sure that I would get what I needed. Exceptional service from Charlie. Thanks again, Charlie!

3 October 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Thanks for sharing! We are always here to help😊

Rated 5 out of 5 stars

QUICK RESPONSE

Simona was very helpful and completed the request quick and accurate.

23 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hi Irene, we love your review, thanks!

Rated 5 out of 5 stars

adiel is THE BEST!

adiel is the BEST! i was missing part of my order. i contacted adiel about the issue and w/n 2 days the missing part of my order was delivered. what AWESOME CUSTOMER SERVICE IS THAT! adiel in my opinion is not only an asset to your team he is the BEST PART of your team! WAY TO GO ADIEL!

21 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hi Karen, thanks for sharing your review, we appreciate it!

Rated 5 out of 5 stars

Alex was great

Alex was great, prompt and efficient.

21 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hi Peggy, thanks for taking the time to write your review! We appreciate it! 😄

Rated 5 out of 5 stars

Easy assistance Thanks to Simona

It was easy to request the return. Simona sent a very nice email with my request for a refund once the items were returned. The shirts were for a special occasion and would not work for me. My reply for a refund was very punctual.

21 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Thanks Mary, have a great day! 😁

Rated 5 out of 5 stars

I Appreciate how Alex responded with my…

I Appreciate how Alex responded with my issue and I feel it was handled professionally and swiftly. This to me Is a huge part of who I choose to do my business dealings with. I actually feel I was heard and that my email was actually read without your typical generic response. I will be remaining loyal as customer service is huge in my book! Thank You, Scott Bonime, Owner of Vapor Ink Concepts !

18 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hey Scott, thanks for sharing your opinion! :)

Rated 5 out of 5 stars

Thank you for the excellent service!

Alex was so helpful! He answered all of my questions and helped me return a jacket that was too small. I ordered a larger size. Alex was patient and kind and I truly appreciated his help. Also, the shipping process was so fast! We received our order in less than a week. Amazing!

18 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hi Jill, Thank you for your review!! 😁

Rated 5 out of 5 stars

I was missing an item from my order so…

I was missing an item from my order so i called customer service and spoke to a very nice and polite woman named Simona. She had my situation taken care of and the missing item arrived to me in LESS than 24 hrs. I am very thankful! Thank you, Simona & Wordans.

17 November 2022
Unprompted review
Wordans USA logo

Reply from Wordans USA

Hi!
We are glad you are happy with our service😉

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