WORDANS Reviews 

2,345
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the products received are generally of great quality and meet their expectations. Many people also appreciate the prompt and extremely helpful assistance provided by staff members when dealing with questions. Some reviewers were not happy with missing items, incorrect sizing, or unexpected delivery delays affecting their purchases. Consumers additionally noted frustrating experiences regarding unhelpful customer service responses or complicated return and refund processes. People frequently expressed deep disappointment when facing ongoing difficulties trying to resolve these problems through support channels.

What people talk about most

Order

People report ambiguous experiences with order, as while some reviewers experienced missing items, wrong... See more

Product

Consumers find product experiences to be highly mixed, as people praise items like USB sticks and wooden... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers experiencing prompt shipping and... See more

Customer service

Customers had ambiguous experiences with customer service, as while some reviewers praised helpful staff for... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing support agents as kind, helpful, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fast to deliver, but extreem slow to assist. If you purchase items from them, please reconsider as they dont react to customer service at all. When yoy run into problems with items and like to return... See more

Company replied

Rated 4 out of 5 stars

I think those USB sticks are great. You have different colours if you like they have a big capacity. There are not too expensive and I used them to put all my photos on it.

Company replied


Company details

Written by the company

Goedkope groothandelproducten voor iedereen. kwantumkortingen, geen minimum. koop voor te gekke groothandelprijzen.


Contact info

3.1

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(2,345)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christian from Wordans provided…

Christian from Wordans provided outstanding customer service. He was very attentive during our phone call and took the time to understand my situation. After my original order was cancelled due to a backlog of stock, Christian proactively suggested an alternative type of T-shirt. He then checked availability at a local warehouse and followed up by email to keep me informed about my order.

Thanks to his effort and communication, I received the shirts in time. I really appreciated his dedication and willingness to go the extra mile. Highly recommend!

17 December 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hello Tania,

Thank you for the great review! We're thrilled to hear you had a positive experience with us. We look forward to seeing you again soon!

Best,

Rated 5 out of 5 stars

I would like to thank the customer…

I would like to thank the customer service team for their prompt response to my inquiry. I would like to mention Christian who handled my matter with courtesy and professionalism. Thank you.

10 December 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Rami,

Thanks a bunch for your review! We're happy you had a great experience.

Cheers,

Rated 5 out of 5 stars

Thank you for your quick response :)

I had a problem with the product I received, so I contacted them through the website and they resolved the issue very quickly and kindly. The staff's name was Christian, and I was very pleased with his quick response. Thank you, Christian!

10 December 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi SUNGWOON,

Thank you for your kind words! We're happy to hear our team was able to help you. We can't wait to welcome you back!

Warm regards,

Rated 5 out of 5 stars

Helpful Support Resolution

Christian was very helpful and communicated well regarding the issue I had with a recent order!

3 December 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Chris,

Thank you for your kind words! We're happy to hear our team was able to help you. We can't wait to welcome you back!

Warm regards,

Rated 5 out of 5 stars

Happy!

Ordered T-shirts here on a regular basis, never had any problem at all. Good quality and speedy delivery.
Happy!

3 November 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Thank you so much for your feedback, we appreciate it a lot !

Rated 1 out of 5 stars

WARNING!

WARNING!! Terrible website.
Unfortunately I can’t upload images on Trustpilot, but the products are delivered in different colours than what you actually order (ordered two types of black bags, one of them arrived grey).
Normally not a big issue, but it is when you order 100 pieces of each and your entire brand design is black. We ended up giving away the other 100 bags for free.

Apparently, somewhere at the bottom of their service terms, it says that colour differences may occur.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Matthew is a good customer service helper

The person who helped me (named Matthew)
Was very kind and he did his best to try and help me as fast as possible.

19 November 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hello!
Thank you for your review 😊 We are happy to provide you with the best customer service 😉

Rated 1 out of 5 stars

I would not recommend ordering from…

I would not recommend ordering from Wordans. I placed an order for blue tote bags that I planned to customize with patches. The particular item number required you to order them bulk, in increments of twelve. No problem. I ordered ONE order of 12 bags. I received ONE bag. I dealt with customer service for several days before the investigation concluded and they sent 11 more bags. When the remaining bags arrived, imagine the bags being so POORLY made. The inside pocket had broken zippers. There are crooked seams EVERYWHERE, excess thread, it’s so bunched up and terrible. I am PISSED.

14 November 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi AT313,

We have already sent you an email to assist you further with this issue, but we haven’t received a response yet from you.

Please check your inbox (and spam/junk folder just in case) and get back to us — we’re ready to help resolve this for you as quickly as possible.

Thank you,
Wordans Customer Support

Rated 5 out of 5 stars

Excellent Customer Support

The customer service from Christian was very swift and professional. I requested an update on the shipment for a blank I ordered, and received far more than just an automated response. I received personal 2 emails in success about the shipment process and couldn't be more pleased.

24 November 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Salah,

Thanks so much for the positive review! We appreciate your support.

Best,

Rated 5 out of 5 stars

Top notch service!

I had ordered from Wordans in Canada for the first time. They had everything that I needed in stock and shipped it promptly. But one of the items had a manufacturing defect. (Happens sometimes.) When I contacted customer service, Christian provided the best service possible. Within 20 minutes of my first contact with them, they had shipped a replacement item and I received before noon the next day. Thanks to Christian and the team I will definitely be purchasing more from Wordans Canada in the future.

18 November 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Timothy,

Thank you for the mention! We’re glad to assist you.

Best regards,

Rated 5 out of 5 stars

First I had a delay with my order and…

First I had a delay with my order and when I contacted Wordans through email, Jade replied to me really fast, kindly and service-oriented. I was helped very Well by Jade. 👌🏻😊

3 November 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Thank you so much for your feedback! 😊
We’re glad to hear that Jade was able to assist you and provide a positive experience. We’ll make sure to share your kind words with her.

Have a great day! 🌟

Rated 5 out of 5 stars

Great customer service

Great customer service, fast delivery, and quick reply to requests/emails. Christian responded to my email quickly and was able to process my request.

14 October 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hello Happy Customer,

Thank you for the great review! We're thrilled to hear you had a positive experience with us. We look forward to seeing you again soon!

Best,

Rated 5 out of 5 stars

i am very pleased with the service…

i am very pleased with the service provided by Christian. His responses were timely and he was able to address my issue successfully.
his great service displays a great level of customer service.

10 October 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Saira,

Thank you for the mention! We’re glad to assist you.

Best regards,

Rated 5 out of 5 stars

Customer Support

I had 2 shirts missing when my order arrived. Christian had got back to me very quickly and provided quality and professional support.

1 October 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Jeff ,

Thank you for the mention! We’re glad to assist you.

Best regards,

Rated 5 out of 5 stars

Christian@Wordans was awesome

Christian from Wordans was very responsive, professional, courteous and prompt. He helped track my lost order and re-ship it.

22 September 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Jit,

Thank you for your kind words! We're happy to hear our team was able to help you. We can't wait to welcome you back!

Warm regards,

Rated 5 out of 5 stars

Highly reccomand

After a small issue with my order, Christian helped me and solved it in just a few hours. I highly recommend them. The product quality is exceptional and the delivery is fast.

22 September 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Laurence,

Thank you for your kind words! We're happy to hear our team was able to help you. We can't wait to welcome you back!

Warm regards,

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