I bought a thermometer to replace one lost over a year ago and within hours of placing my order I had found the lost thermometer. I asked to cancel my order and they did it straight away, very efficie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No issues, a normal online shopping experiance. They provided a lead time and it arrived on time, updates were provided appropriatly. Product was a known quantity, well established and good qual... See more
Original request ‘out of stock’ and offered a ‘wait’ or ‘refund’. I emailed back suggesting alternative pore size filter and phoned but no reply. Waited a few days and emailed again for update and g... See more
Order processed very well, with updating via tracking. Only blip was it took slightly longer to receive the goods than expected, which was down to the courier. Customer services chased for me and it a... See more
Company details
Information provided by various external sources
We offer a wide range of products from ph strips to ph paper. Litmus papers to Universal Indicator Paper. We are a UK distributor. Laboratory Consumables, Lab Supplies, World Lab Supplies, worldlabsupplies.com
Contact info
Hainge Road, B69 2NU, Tividale, United Kingdom
- support@worldlabsupplies.com
- worldlabsupplies.com
4.3
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A small parcel that would fit in a…
A small parcel that would fit in a jiffy bag was sent by Hermes costing nearly £5 and still hadn't arrived after a week. Even Royal Mail 2nd class isn't that slow and expensive.
2 July 2021
Reply from World Lab Supplies
Hi Olav! We're sorry you feel this way. I'd suggest in future you contact us beforehand, so we can try to resolve any issues. In this case, after tracking your delivery we can see that it arrived after 5 days. We do, also specify 4-5 working days excluding processing time when placing an order to cover for delays in our courier services.
The reason we choose a tracked service is simply to keep the customer informed and so that we can easily see if an item has gone missing - and you know where it is aswell at any time.
I'm sorry that in this case delivery wasn't quick enough for you, I will be passing on your comments to the relevant channels. Your feedback is valued, so thanks for letting us know!
Reply from World Lab Supplies
Thanks for your feedback!
Reply from World Lab Supplies
Thanks for your feedback!
Original request ‘out of stock’ and…
Original request ‘out of stock’ and offered a ‘wait’ or ‘refund’. I emailed back suggesting alternative pore size filter and phoned but no reply. Waited a few days and emailed again for update and got a reply and alternative despatched with an apology for slowness to reply. Delivery quick.
1 April 2021
Good product, ordering could be improved
Once ordered the process was easy, happy with the Universal Indicator Paper I got and arrived on time. One star off because the website is not easy to navigate from a mobile device. I tried to set up an account, twice, didn't work and had to order as a guest.
1 April 2021
Fantastic customer service
I bought a thermometer to replace one lost over a year ago and within hours of placing my order I had found the lost thermometer. I asked to cancel my order and they did it straight away, very efficient and very polite. I will be shopping with them again 10/10
22 February 2021
Yes - I would buy from them again.
They sent me what I ordered and it arrived when they said it would.
The goods were well packed and arrived in good condition.
14 February 2021
Excellent website
Excellent website, good value, speedy delivery. I am likely to get all my lab supplies here in future.
22 December 2020
Excellent service
30 November 2020
Superb Service
Bought some test strips of eBay, found the website. Great service, quick delivery.
29 October 2020
Unprompted review
Right product
Right product, right price, delivered promptly. Nothing else to say.
10 August 2020
Unprompted review
Got what I needed and will be useful…
Got what I needed and will be useful for checking silica gel is still active for keeping my camera lenses humididty free
24 May 2020
Unprompted review
great experience and purchases was made…
great experience and purchases was made easy
6 February 2020
Unprompted review
Reply from World Lab Supplies
Thank you for your review!
Easy ordering and prompt delivery
2 December 2019
Unprompted review
Reply from World Lab Supplies
Thank you for your review!
Reply from World Lab Supplies
Thank you for your review!
Quick delivery
Quick delivery, product exactly as described. Well priced.
25 October 2019
Unprompted review
Reply from World Lab Supplies
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.