World of Water Aquatic Centres Reviews 1,040

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service and the overall excellent service received. Many people highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. The products are often described as good quality, and the website is easy to use for ordering. However, some customers experienced issues with product quality, noting instances of items arriving with missing parts or not functioning as expected. A few people also mentioned concerns about the sturdiness of certain products or discrepancies between advertised features and the actual product received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers appreciate the good quality... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the promptness of deliveries, with... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional customer service,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently mention helpful and... See more

Quality

Users describe ambiguous interactions with quality. While some customers received plants in perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring th... See more

Company replied

Rated 5 out of 5 stars

Since our local world of water closed last year I have been ordering pond food for my koi on line. All works extremely well, easy site to order from and delivery always prompt. Only thing I miss i... See more

Company replied

Rated 5 out of 5 stars

Very good customer service, helped me out with a lily plant order which was delayed twice, was contacted twice by phone to tell me my options. They offered me an alternative free of charge and put my... See more

Company replied

Rated 5 out of 5 stars

Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indee... See more

Company replied


Company details

  1. #187 of 263 best companies in Pet shop

Written by the company

Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful advice, good price.

Helpful advice on suitable size of Oase pump to replace 12yo one and work with existing filter. Good price and prompt delivery too

22 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We will pass your kind feedback onto the team. Have a great weekend

Rated 3 out of 5 stars

Delivery was dreadful

Delivery was dreadful. Left on step in full view of street

21 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a review. We apologise that your order was delivered in this manner and we will be chasing this up with our couriers.

Rated 4 out of 5 stars

First time user

First time user , order well packed , plants good quality.

21 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a review. Have a lovely weekend.

Rated 5 out of 5 stars

Excellent and VERY prompt delivery

Placed my order for 4 x 2kg tubs of fish food for our fish in our pond and some pond treatment. The website said to expect delivery to be 3-5 working days. To my pleasant shock, the delivery arrived the day after I placed the order. Excellent service.

21 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. If items are in stock, we aim to dispatch as soon as possible. We are delighted to have been able to fulfil your order so quickly.

Rated 5 out of 5 stars

Simple, quick, on time, efficient

Order dealt with simply and quickly. Delivery well packaged and on time. Paid for 5+5 and received 6+6

21 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great weekend.

Rated 3 out of 5 stars

Good plants but poor delivery service

Sadly the courier service let down WoW. They don't have enough drivers. I received a text informing of delivery, I stayed in ALL DAY as they wouldn't leave plants otherwise, nothing arrived. This happened for the next 3 days. When delivery was finally made, the driver was lovely and apologetic, insisted I opened box and checked contents were still ok, just in case. I had only bought marginals which were still damp and easily perked up. WoW take note!

21 August 2023
Rated 5 out of 5 stars

The staff at Gloucester Water World are…

The staff at Gloucester Water World are brilliant so helpful and very knowledgeable. Definitely recommend them.

21 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We will pass your kind words onto our team in Gloucester.

Rated 5 out of 5 stars

Efficient service

Efficient service. Would highly recommend.

26 July 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great evening.

Rated 5 out of 5 stars

From the very start when I rang to…

From the very start when I rang to ordered the plants, snails, the pond compost your receptionist was very helpful, ordering was so easy
I received a phone call letting me know about the deliver of goods and email. The boxes arrived within the time the call stated, extremely well packed
Ordering more soon, Thankyou Rowena Clark HR9 7EA

2 August 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your lovely feedback. Have a great weekend.

Rated 5 out of 5 stars

Plants arrived well packed and in…

Plants arrived well packed and in excellent condition.
Very quick delivery

24 July 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We hope you enjoy your new pond plants. 😀

Rated 5 out of 5 stars

No hassle

No hassle, knowledgeable customer service.

20 July 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great day.

Rated 5 out of 5 stars

I'm incredibly impressed with the…

I'm incredibly impressed with the service provided by this pet supplies store. They offer a fantastic variety of products for pets of all kinds. The fact that they prioritize fast delivery shows their commitment to customer satisfaction.

7 July 2023
Unprompted review
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your kind words. Have a great day.

Rated 5 out of 5 stars

The snails ordered arrived quickly

The snails ordered arrived quickly, ordering was easy

25 June 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We hope that the snails enjoy their new home. Have a great evening.

Rated 1 out of 5 stars

Triple Action Algae Cure 1kg Purchased to help clear algae

Purchased to help clear algae, small amount of blanket weed and to clear the water. None of those things happened... I monitored over several weeks, followed instructions. And to add insult to injury my Oxygenators- several types that were thriving - have turned brown and brittle?? This has happened in both ponds I treated so I do not think this is coincidence. I have just pulled out clumps of Oxygenators that have died. Definitely do not recommend this product. I wish I had gone with gut feeling and not trusted because it stated " does not harm wildlife"

23 May 2023
Unprompted review
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Hello, thank you for your feedback. We are sorry to hear that you are unhappy with one of our treatments. Please can we ask that you contact our sales team to see if they can work out why you experienced issues with it. Our email is direct@worldofwater.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look