Aquacadabra Reviews 654

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the staff's helpfulness and knowledge. Many appreciate the prompt and reliable delivery, often receiving their orders quickly and well-packaged. Consumers frequently highlight the competitive pricing and the wide range of products available, making it their preferred choice for aquatic supplies. However, some customers also noted issues with delivery, experiencing delays or items arriving later than expected, even when paying for expedited shipping. A few people reported receiving damaged or faulty products, though in some instances, the company offered replacements.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting quick and prompt... See more

Product

Consumers find products to be positive. Many reviewers praise the great value and exceptional quality of the... See more

Price

Users describe positive interactions with price, consistently finding products at competitive and reasonable... See more

Service

Clients share positive opinions on service, consistently praising its excellence and reliability. Many... See more

Order

Reviewers mention positive feedback about order. Many customers praise the ease of ordering, quick dispatch,... See more

Based on these reviews

Rated 5 out of 5 stars

This is not just a shop that sells stuff they know what there doing. been struggling with my marine tank for over a month now with the help from Rachel I now know what’s going on and going wrong, this... See more

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Rated 5 out of 5 stars

The service provided by Aquacadabra is second to none. I now buy all my pond related products and equipment from them. Shipping is nearly always same or next day and communication spot on. Most recent... See more

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Rated 5 out of 5 stars

Made an online order for my marine tank great service as always received super quick but was confused how to use it. Perry put me through to the marine girl which embarrassingly I can’t remember her n... See more

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Rated 5 out of 5 stars

Rachel did a great job yesterday of helping me to explain how the delivery of my new tank would work. I have limited days to accept delivery however she was very helpful in dealing with this restraint... See more

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Rated 5 out of 5 stars

I have bought numerous Aquarium items , such as plants scaping items and recntly bought a fish tank. Always a prompt delivery and staff are very friendly if you have any queries. Would always highly... See more

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Rated 5 out of 5 stars

My order with Aquacadabra was originally through Amazon but decided to visit the store. What an amazing experience. A very well laid out store with very helpful advice from both Rachel and Richard. Re... See more

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Rated 5 out of 5 stars

Great experience, product was delivered less than 36 hours after I ordered it (ordered it at midnight and it turned up at 2pm the next day) . Only negative was the vicarious I ordered turned up with... See more

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Rated 5 out of 5 stars

Absolutely fantastic place.I opened an online account which was the easiest I have ever done .ordered my Blagdon grand infinity pond for my garden & within 18 hours it was delivered. Flipping heck n... See more

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Rated 5 out of 5 stars

Absolutely fantastic company. Firstly I had trouble with a delivery from them, due to parcel force being dishonest, too long to explain but aquacadabra dealt with issue brilliantly and I was refunded.... See more

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Rated 5 out of 5 stars

I have been dealing with Aquacadabra for years and have always found them a total pleasure to deal with, they are very highly recommend I always visit this site first as I know that I will get my item... See more

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Rated 5 out of 5 stars

Excellent Customer Service! I ordered a pair of Catit Senses balls via eBay to replace 2 that had given up the ghost. Order tracking was very good, with communication from the seller at all stages.... See more

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Rated 5 out of 5 stars

Been shopping with Aquacadabra for a few years now, they’ve become my first stop for aquatic supplies. They are usually the cheapest and certainly have been spot on with customer service so I have no... See more

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Rated 5 out of 5 stars

I am very impressed with the high level of customer service I received when ordering the Blagdon Affinity Pond, which I needed urgently to re-home my late father’s fish. They were extremely helpful,... See more

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Rated 5 out of 5 stars

I have been ordering from Aquacabra for a couple of years, and they are the rare company that actually deserves the hype. Every parcel turns up like a small miracle, neatly packed, exactly what I orde... See more

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Rated 5 out of 5 stars

Fantastic company to deal with. I ordered the wrong item by mistake, they immediately dealt with it,and refunded my money very quickly. I don't order aquatics from anyone else now. They have a very... See more

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Rated 1 out of 5 stars

If you would like me to add evidence of my " false information" on here and on social media,and to every koi pond owner I know (and there are thousands of them, clubs all over the country), I... See more

Rated 5 out of 5 stars

I contacted Customer service today re an order on Ebay. Aquacadabra staff were amazing helping me find my Dalt on the website they even added my ebay purchase to my account. Great server from an aweso... See more

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Rated 5 out of 5 stars

Great service and knowledge always helpful and all questions answered swiftly. Prices are good and dispatch times really quick would not look anywhere else for my aquatic needs. 5 star service through... See more

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Rated 5 out of 5 stars

I have bought from this company multiple times and am extremely impressed. Always very quick to dispatch my orders and excellent customer service when I had to phone them (due to an error on my part).... See more

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Rated 1 out of 5 stars

Wont use again  Ordered substrate for my aquarium, ordered Thursday delivery due Fri to Monday, on Tuesday the Royal Mail tracking 48 hrs was still showing the parcel had not been received, only s... See more

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Rated 5 out of 5 stars

A very pleasant purchase experience :) Order was dispatched very shortly after emailing and arrived the following morning well packaged and protected. Products were as described and at competitive pri... See more

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Rated 5 out of 5 stars

I order a lot from aquacadabra. All purchases have been very well packaged and arrive extremely quickly. The one time I have had an issue with a product it was dealt with straight away. All the sta... See more

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Rated 5 out of 5 stars

Easy website to use. Quick delivery with notifications as to the progress. Completely satisfied with all the goods that I ordered and a bonus of reward points which can be exchanged with money off or... See more

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Rated 5 out of 5 stars

My go to online shop for my marine aquarium needs, fair pricing and the points rewards are an added bonus. It's an expensive hobby so every bit helps.

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Rated 5 out of 5 stars

Purchased two fluval 2 in 1 thermometer, best prices, quick delivery, all round great service. Thanks Aquacadabra, keep up the great work, highly recommended

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Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE, LIARS... After months and months of buying a pump which cost well over £100 and lasted all of 3 weeks, after the faff on of returning the pump "so they could check it" ive... See more

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Rated 5 out of 5 stars

Great prices, fast postage. The aquarium I purchased arrived safely and well packaged. Any problems I have had they have got back to me straight away and helped so much. Great friendly team. I wouldn'... See more

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Rated 5 out of 5 stars

Great customer service , visited the store in person and used online , in store customer service is exceptional they really are friendly and knowledgeable, I wish all companies was as good as this on... See more

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Rated 5 out of 5 stars

Knowledgeable and helpful staff, Good choice of products. Easy to order, quick delivery. competitive prices. What's not to like.

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Rated 5 out of 5 stars

Been using this company and find them very trustworthy and reliable.Very price compatible to other stores.Will be ordering from them again.

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Rated 5 out of 5 stars

Always a great pleasure visiting the shop. The customer relations is wonderful, with respectful and welcoming employee. I give special recognition to Rachel, She never forgets a customer's face and... See more

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Rated 5 out of 5 stars

I only ordered small items but they arrived earlier than expected and in good condition. Customer services also helped with a technical problem on my account probably caused by me and rectified it imm... See more

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Rated 5 out of 5 stars

The delivery is always very quick your order is acknowledged and you are kept informed from start to finish

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Rated 1 out of 5 stars

Second time orders not turning up on time again. Days late even with 48hr tracking! Not good if you need items in a hurry. Then you're just told to wait 10 days before they can do anything. Very poor... See more

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Rated 5 out of 5 stars

Repeat customer for a while now, what you see is what you get and best bit is that there are no delays in shipping and communication is always great

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Rated 5 out of 5 stars

all my orders have arrived on time an exactly as described will be using them for all equipment for my marine aquarium

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Rated 1 out of 5 stars

This company can't get the simplest of things right. I placed an order on the 22nd of July. Which was offered as next day delivery, if I paid the premium £5.99. I checked to make sure it didnt... See more

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Rated 5 out of 5 stars

All round great service, good choice of products competitive pricing. Prompt delivery and free ! Great company

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Rated 5 out of 5 stars

Great place to find great price aquatic accessories. Free delivery and no problem returns. Also very good customer service

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Rated 1 out of 5 stars

Fast enough delivery. But the pearlweed I ordered was all brown and dead. Not been able to revive in the last 2 weeks. Pointless order

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Rated 5 out of 5 stars

Just purchased an item that I needed and the price was the best I could find plus free delivery. Looking forward to receiving the item soon.

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Rated 5 out of 5 stars

Been ordering from Aquacadabra.com for years. They never fail. Fast delivery, good comms, great pricing. No other place to go for me.

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Rated 5 out of 5 stars

Since I found the site it has been my go to for pond related products great prices and super reliable delivery

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Rated 5 out of 5 stars

Use aquacadabra for most of my marine aquarium needs. Quick hassle free postage and prices are always one of the cheapest

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Rated 4 out of 5 stars

I ordered floating pond pellets, believed to be 2-3 mm in size. However, on receipt found the pellets to be 5mm, too large for the fish I ordered for. I contacted Aquacadabra+ was informed that t... See more

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Rated 1 out of 5 stars

After months of messages, emails, phone calls, un-returned 99% of the time, miracle of miracles I write a review and what do you know, I'm refunded for a pond pump which lasted no more that a... See more

Company replied

Rated 1 out of 5 stars

Brought from company via Amazon - grass repair seed Parcel never delivered as block apparently had no flat no. I live in a house.. Arrived days later badly bashed up and half empty .However th... See more

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Rated 5 out of 5 stars

Always had good service . Used them before the internet was avalable. Good communication and good prices .even cheaper than amazon 👍

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Rated 5 out of 5 stars

always have what i need at reasonable prices, will be back for plenty more items in the future :)

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Rated 5 out of 5 stars

Very easy site to navigate and the prices are very competitive. The reward scheme is a deal clenching for me.

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Rated 5 out of 5 stars

Amazing range off products at competitive prices and good quality always well packaged and received in good time.

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Rated 1 out of 5 stars

Unfortunately, my order was lost by Royal Mail. I contacted Aquacadabra the day after the delivery should have been made but they made me wait a week before they resent the order out. It appears that... See more

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Rated 5 out of 5 stars

Great online store easy to navigate and holds most equipment and supplies I need, keep up the great work

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Rated 5 out of 5 stars

Great service reasonably priced product excellent advise & help over the phone very friendly staff

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Rated 1 out of 5 stars

Item never arrived after 5 working days. Called company only to be told item had been sent back! Why did they not contact me or update me with information. Purchased product elsewhere.

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Rated 5 out of 5 stars

I’ve been a customer for years and always found Aquacadabra to be very reliable, with prompt dispatch and delivery.

Company replied


Company details

  1. Aquarium shop
  2. Pet shop
  3. Tropical Fish Shop

Written by the company

There are many reasons to shop online with Aquacadabra, not just because we have a great range of products and FREE SHIPPING on all orders. Having traded online since 2003, we were one of the original specialist online aquatic retailers. As such, we have a huge wealth of experience in online trading. We continue to develop both our website and our operations to ensure we have the products you’re looking for, at the right price, providing you with an enjoyable online shopping experience backed by an excellent level of customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good range of products and quick…

Good range of products and quick hasalfree dilivery.

22 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Bhav

Thank you for your kind feedback. We’re delighted to hear that you were pleased with our range of products and the quick, hassle-free delivery.

Providing a smooth and convenient shopping experience is always our aim, so your comments are truly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

A really good website/seller for all…

A really good website/seller for all things aquarium, made many orders in the past and I couldn’t fault anything. I highly recommend aquacadabra.

21 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Charlie

Thank you for your wonderful feedback and for your continued support over the years. We’re delighted to hear that you’ve had such positive experiences with us and that you would highly recommend Aquacadabra.

It’s fantastic to know you’ve been happy with everything across multiple orders — that truly means a great deal to the whole team. We look forward to continuing to support all your aquarium needs.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

First class company

The delivery is always very quick your order is acknowledged and you are kept informed from start to finish

1 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Valued Customer,

Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with our quick delivery and the communication you receive throughout your order.

Keeping our customers informed every step of the way is very important to us, so your comments are truly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Amazing everytime and love the reward…

Amazing everytime and love the reward system

2 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear LH

Thank you for your fantastic feedback. We’re delighted to hear that you consistently have an amazing experience with us and that you’re enjoying our rewards system.

Your continued support means a great deal to us, and we look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Great products and super quick delivery

Great products and super
Quick delivery.

18 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Peter

Thank you for your kind feedback. We’re delighted to hear that you were pleased with our products and the quick delivery.

Providing quality items alongside a fast and reliable service is always our aim, so your comments are greatly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Very good quick and reliable service

Very good quick and reliable service

17 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Carolyn

Thank you for your kind feedback. We’re delighted to hear that you found our service quick and reliable.

Providing a fast and dependable experience is always our aim, so your comments are truly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Great service

Great service, from very knowledgeable
Lady( Rachael) shall be returning very soon 👌

9 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Norman

Thank you for your wonderful feedback. We’re delighted to hear that you received great service and that Rachel was able to help with her knowledge and support. She will be very pleased to hear your kind comments.

We truly appreciate your support and look forward to welcoming you back again very soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Excellent company very speedy delivery…

Excellent company very speedy delivery .Excellent products .

14 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Clive

Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with the speedy delivery and the quality of the products.

Your support is greatly appreciated, and we look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

A very pleasant purchase experience!

A very pleasant purchase experience :) Order was dispatched very shortly after emailing and arrived the following morning well packaged and protected. Products were as described and at competitive prices. The online shop appears to have a huge variety of products from most major manufacturers. The rewards system also appears to be great. I look forward to shopping again!

12 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear T

Thank you for your wonderful and detailed feedback. We’re delighted to hear that you had such a pleasant purchasing experience and that your order was dispatched quickly and arrived safely the following morning.

It’s great to know you found the products as described, competitively priced, and well packaged. We’re also pleased that you noticed the wide range of products available from leading manufacturers, as well as the benefits of our rewards programme.

Your support means a great deal to us, and we look forward to welcoming you back again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Magical

excellent experience with the company.

12 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Eclectic

Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience with us.

Your support is greatly appreciated, and we look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

great prices and great service!

12 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Steven

Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with both our prices and the service you received.

Providing great value alongside excellent service is always our aim, so your comments are truly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Great rewards service and good prices!

Great rewards service and good prices!

7 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Valued Customer,

Thank you for your great feedback. We’re delighted to hear that you’re enjoying our rewards programme and are pleased with our prices.

We’re always happy to give something back to our customers while continuing to offer great value, so your comments are truly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Been shopping with Aquacadabra for a…

Been shopping with Aquacadabra for a few years now, they’ve become my first stop for aquatic supplies. They are usually the cheapest and certainly have been spot on with customer service so I have no reason to go elsewhere.
Delivery is always exceptional too.

18 January 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Valued Customer,

Thank you for your wonderful feedback and for your continued support over the years. We’re delighted to hear that we’ve become your first stop for aquatic supplies and that you’ve been pleased with both our pricing and customer service.

It’s also fantastic to know that our delivery service has consistently met your expectations. Your loyalty means a great deal to the whole team, and we truly appreciate you choosing Aquacadabra.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

quick delivery accurate order.

5 January 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Jamie

Thank you for your kind feedback. We’re delighted to hear that your order arrived quickly and that everything was accurate.

Providing fast dispatch and ensuring every order is correct is very important to us, so your comments are truly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

absolutely amazing company

absolutely amazing company, so friendly on the phone. nothing is too small for them to deal with

3 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear David

Thank you for your wonderful feedback. We’re delighted to hear that you found our team friendly and helpful when speaking with us on the phone.

We always aim to provide the same level of care and support to every customer, no matter the query, so it’s fantastic to know this made a positive impression. We truly appreciate your kind words and look forward to helping you again in the future.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Quick delivery, great sand

Quick delivery, sand was super clean and looks great in my aquarium.

7 February 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Lewis

Thank you for your lovely feedback. We’re delighted to hear that your sand arrived quickly and that you’re pleased with how clean it was and how great it looks in your aquarium.

It’s always wonderful to know our products are making a positive difference to our customers’ setups. We truly appreciate your support and look forward to serving you again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Always a great pleasure visiting the…

Always a great pleasure visiting the shop. The customer relations is wonderful, with respectful and welcoming employee.
I give special recognition to Rachel, She never forgets a customer's face and so eager to assist with your order.
Good work Rachel

2 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Adeleke

Thank you for your wonderful feedback. We’re delighted to hear that you enjoy visiting our shop and that you feel welcomed and well looked after by the team.

Your special recognition of Rachel is especially appreciated. She takes great pride in providing attentive and personal service, and she will be thrilled to hear your kind words.

We truly value your continued support and look forward to welcoming you back again soon.

Best wishes, Aquacadabra Team

Rated 5 out of 5 stars

Good products delivered quickly

Good products delivered quickly

2 March 2026
Unprompted review
Aquacadabra logo

Reply from Aquacadabra

Dear Anne

Thank you for your kind feedback. We’re delighted to hear that you were pleased with the products and that they were delivered quickly.

Providing quality items alongside a fast and reliable service is always our aim, so your comments are greatly appreciated. We look forward to serving you again soon.

Best wishes, Aquacadabra Team

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