We had an issue with one of our card machines which started to print out receipts with full customer details on rather than truncated lines with the last 4 digits showing. We immediately got onto the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always hate having to contact sales teams, as they usually baffle you with jargon. However, Ben was an absolute delight, incredibly helpful and made it all very easy to understand. He had a very na... See more
Company replied
I had a fantastic experience joining world pay thanks to Emyr Phillips. the introduction meeting went vey well, he was really friendly and knowledgeable, and managed to save me almost £100 per mont... See more
Company replied
Highly recommended. We switched to Worldpay at the end of August 2026. Laurie and Jamie were extremely helpful from the outset providing answers and examples to any questions we had. They took con... See more
Company replied
Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.1
Great
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Tony Malpeli Bonner was extremely…
Tony Malpeli Bonner was extremely helpful in helping us set up our new card machines. He helped from day one until we got the machines installed and we are very happy we chose to work with Worldpay!
20 August 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for your fantastic review!
We're delighted to hear that Tony was able to support you throughout the process of setting up your new card machines. It's great to know that he provided assistance from day one right through to installation, helping to make the experience smooth and straightforward.
We're thrilled that you're happy with your decision to work with Worldpay, and we'll be sure to pass your kind feedback on to Tony. Thank you for choosing us, and we look forward to supporting your business for many years to come.
Kind regards
Stephanie
Shocking customer service contacted…
Shocking customer service contacted them several times with an outstanding debt that should never have been there.
Wiping there hands one minute then realising its their mistake and apologising.
Then saying nothing they can do. Absolutely shocking treatment
23 September 2026
Unprompted review
Reply from Worldpay
Hello Liam,
We’re really sorry to hear about the service you've received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards
Stephanie
World Pay invoices
It was an easy process. Sent an email an yesterday 22/9/26 requesting copy invoices and I got it next day. Very easy. Tania Weldon was brilliant, made it very easy.
22 September 2026
Unprompted review
Reply from Worldpay
Hello Sanjay,
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that obtaining your copy invoices was a quick and easy process and that your request was resolved promptly.
We're especially pleased to hear that Tania provided such excellent service and made everything straightforward for you. We'll be sure to pass on your kind feedback to her.
Thank you for choosing Worldpay, and we look forward to supporting you again in the future.
Kind regards
Stephanie
DO NOT USE THIS COMPANY OR CREATE PAY
DO NOT USE THIS COMPANY OR CREATE PAY.
Changed to world pay because Dan from Create pay said he could get better rates than my previous provider.
Firstly they take money from you daily balance which is more than the amount you agreed.
Now I’m having a issue where they’re withholding £4100 from me, I’ve rang them 3 times now (assuming the call centre is in India as the language barrier is quite tricky) each time I get given a different explanation but ultimately it always leads to I have to “leave a voice with there transactions team because they don’t take incoming calls and they may get back to you within 48 hours(I doubt it) ” they give you a discontinued number which doesn’t even allow you to leave a voicemail.
£4k being missing for 2 days in a small business means parts can’t get orderd , bills can’t get paid and the business grinds to a halt !!!
I’ve been fully conned here and looking at other reviews I can see them withholding payment without explanation seems common practice! I’m hoping this review means I may some form of communication from them !!
22 September 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for leaving your review regarding your account. I’m sorry to hear about the issues you've experienced recently.
I've raised a complaint for you and this will be fully investigated. Our Complaints Team will be in touch with details of this and will provide further information about our complaint process.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
I have had an excellent experience…
I have had an excellent experience working with Gemma, Sales Director at Worldpay Ltd. She is highly professional, knowledgeable, and always approachable. Gemma took the time to understand our business requirements and provided clear, honest advice throughout the process.
Her communication and customer service have been outstanding, and she has always responded promptly whenever we needed assistance. Her dedication, expertise, and genuine commitment to supporting her customers are greatly appreciated.
I would highly recommend Gemma to any business looking for reliable, professional, and trustworthy payment solutions. She is a real credit to Worldpay.
22 September 2026
Unprompted review
Reply from Worldpay
Hi Sangita,
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear about your excellent experience with Gemma. Her professionalism, industry knowledge, and commitment to understanding your business needs are qualities we greatly value, and it's fantastic to know that her clear advice, responsive communication, and outstanding customer service made such a positive impact.
Thank you for choosing Worldpay and for your recommendation. We look forward to continuing to support you and your business in the future.
Kind regards,
Ashleigh
We recently changed our payment handler…
We recently changed our payment handler to Worldpay who have made the entire experience a doddle. Kelly Swinbank took all of thr jargon out of it, simply explained when, and how it would proceed and even saved us some fees along the way! Kelly has been very responsive throughout, making the switch seamless and easy. 100% reccomend Worldpay for their service. Thank you Kelly.
16 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to share your experience.
We're delighted to hear that Kelly made your switch to Worldpay so straightforward. Making payment solutions easy to understand and guiding our customers through the process without unnecessary jargon is exactly the kind of service we strive to provide.
It's wonderful to know that Kelly's responsiveness, clear communication, and ability to help reduce your costs made the transition seamless and stress-free.
Thank you for your recommendation and for choosing Worldpay. We look forward to continuing to support your business.
Kind regards,
Ashleigh
Great Service from Joey
Joey has worked as our contact for over a year now and is always our 1st point of contact. She resolves any queries we have promptly and professionally. Brilliant customer service
22 September 2026
Unprompted review
Reply from Worldpay
Hi Michelle,
Thank you for your wonderful feedback.
We're delighted to hear that Joey has been such a reliable point of contact for your business over the past year. Providing prompt, professional support and helping to resolve queries efficiently is exactly the level of service we strive to deliver.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
Tony Malpeli-Bonner made the process of…
Tony Malpeli-Bonner made the process of upgrading our card machine completely smooth, no issues or concerns on hardware or admin. Thanks very much
22 September 2026
Unprompted review
Reply from Worldpay
Hi Marcus,
Thank you for your kind feedback.
We're delighted to hear that Tony made the process of upgrading your card machine smooth and hassle-free. Providing a seamless experience, from hardware setup to administration, is exactly what we strive for.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
Outstanding support from Adrian Jarrett!
We originally met Adrian Jarrett when he came to demonstrate Worldpay’s card machines. At the time, we were looking for a payment gateway provider for our website, which we are currently in the process of integrating.
Even though our card machine contract is still with our previous provider for now, Adrian went above and beyond to assist us with the online payment integration. On top of that, Worldpay offers great and honest rates compared to the rest of the market.
Adrian was closely involved in every step, staying in touch over calls, and visiting our shop in person multiple times to make sure everything went smoothly.
Because of his exceptional service, competitive pricing, and proactive help, we will definitely be switching our in-store card machines over to Worldpay in the near future as well. We are extremely grateful for all his help and highly recommend working with Adrian Jarrett!
11 September 2026
Unprompted review
Reply from Worldpay
Hi Vlad,
Thank you for taking the time to share your experience.
We're delighted to hear that Adrian provided exceptional support throughout your journey with Worldpay, from demonstrating our card machines to assisting with your online payment gateway integration. His dedication to staying involved at every stage, through regular communication and in-person visits, reflects the level of service we strive to deliver.
We're also pleased that our transparent pricing and tailored solutions have made a positive impression. It means a great deal to know that Adrian's support has earned your trust and confidence for your future payment needs.
Thank you for your recommendation, and we look forward to supporting your business for many years to come.
Kind regards,
Ashleigh
Gemma at Worldpay is always all the…
Gemma at Worldpay is always all the ball and making sure I have everything I need.
Nothing is ever a problem. I love working with Worldpay as they make my business easy.
19 September 2026
Unprompted review
Reply from Worldpay
Hi Jamie,
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Gemma has been so helpful and responsive, ensuring you always have the support you need.
We truly value your partnership and look forward to continuing to make doing business with Worldpay easy for you.
Kind regards,
Ashleigh
complete ripoff
We opened account with worldpay over the phone and explained our requirements. the machine they sent us never worked for us. so we canclled the account and receivced closing conformation email.
after few months realise that worldpay was still taking money about £40 per month via direct debit. after long phone calls got refunded. cancled the direct debit.
fast forward two years, start receving latters, email and phone calls from recovery agency for outstanding amount of £180.
turns out worldpay has created an other account under our name without our knowledge and contract and start charging us. because direct debit was cancled they just passed it to recovery agnecy.
explained this to the recover people and now we are being chased by a different recovery agency.
SATY AWAY, they make fake accounts under your business name without authorization and rip the money of the small business.
19 September 2025
Unprompted review
Reply from Worldpay
Hi,
We’re really sorry to hear about the service you've received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
Best thing about WorldPay is Sebastian
Best thing about WorldPay is Sebastian. He really does look after me as best as he possibly can. So much so that I don’t have to stress or worry about anything as I know Sebs got it handled. For every problem I bring to him , he finds me a clear and quick solution. Absolutely fantastic.
18 September 2026
Unprompted review
Reply from Worldpay
Hi Shab,
Thank you so much for your fantastic review. We're delighted to hear about the positive experience you've had with Sebastian.
It's wonderful to know that his support, dedication, and proactive approach have given you peace of mind and confidence that any issues will be resolved quickly and effectively.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
David Handford is 10 stars always…
David Handford is 10 stars always helping out on any issue
Amazing service all the way from Gibraltar
17 September 2026
Unprompted review
Reply from Worldpay
Hi Adrian,
Thank you for taking the time to share your feedback. We're thrilled to hear that David has consistently provided such exceptional support.
It's fantastic to know that you've received amazing service all the way from Gibraltar.
Thank you for choosing Worldpay. We truly appreciate your support and look forward to continuing to serve your business.
Kind regards,
Ashleigh
Smooth process
Would highly recommend. Laurie was very helpful not only in the application process but also with the setting up and support afterwards. He was always available on Teams to guide us through the processes.
17 September 2026
Unprompted review
Reply from Worldpay
Hello Sue,
Thank you for your wonderful review. We’re delighted to hear that Laurie was able to support you throughout both the application process and the setup afterwards. Providing clear guidance and ongoing support is something we take great pride in, so it’s fantastic to know that Laurie's availability and assistance on Teams made the experience smooth and straightforward for you.
We truly appreciate your recommendation and your feedback, and we’ll be sure to pass your kind comments on to Laurie. Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Stephanie
The worst company i have ever had the…
The worst company i have ever had the misfortune to deal with, i signed up to Takepayments and then without warning was told i was now with worldpay, they have been horrendous from day one, customer service is a disgrace, i signed up in June and was already just waiting for the EPOS system so i could open and eventually took my 1st payment on 02/09 due to their incompetence, i have a complaint outstanding, they took money before they even got the system working and i'm still waiting for it back, i have now had to contact the Financial Ombudsman, do not touch.
17 September 2026
Unprompted review
Reply from Worldpay
Hello Ian,
Thank you for your feedback regarding your account. I’m sorry hear about your experience and disappointed we didn’t meet your expectations.
I can see a complaint has been raised and is currently under investigation. I’ve reached out to the complaint handler and requested that they contact you as soon as possible to provide an update.
Once again, please accept my apologies for any inconvenience this may have caused.
Kind regards
Stephanie
Matthew Foxsmith
The manager I dealt with responded quickly to solve two problems I had and these were fully resolved to my full satisfaction. I am very happy with the customer support he provided to me to solve 2 technical problems.
16 September 2026
Unprompted review
Reply from Worldpay
Hello Justin,
Thank you for taking the time to share your experience. We're delighted to hear that the manager you worked with responded quickly and was able to resolve both issues to your full satisfaction.
Providing timely, effective support is something we strive for, and it's great to know that the assistance you received helped resolve your technical problems smoothly. We'll be sure to pass along your kind feedback to the manager involved and the wider team.
Thank you for your valued feedback and for choosing Worldpay. We look forward to supporting you again whenever you need us.
Kind regards
Stephanie
Outstanding customer service
Outstanding customer service. Sebastian (WP Corporate Director) was excellent during our onboarding process. He is very knowledgeable, helpful at every stage, and extremely patient and quick to respond to all our questions and concerns. Since our transition, Worldpay has been extremely reliable. It's digital products provide all the data we require, and their on-going support continues to be excellent.
15 July 2026
Unprompted review
Reply from Worldpay
Hello Robert,
Thank you for your wonderful feedback. We're delighted to hear that Sebastian made your on-boarding experience such a positive one. His knowledge, patience, responsiveness, and commitment to supporting customers are qualities we truly value, and we're pleased he was able to guide you through every stage of the process.
It's also great to know that your transition to Worldpay has been smooth and that you continue to find our services reliable. We're especially pleased that our digital products are providing the insights and data you need, and that our ongoing support continues to meet your expectations.
We'll be sure to share your kind words with Sebastian and the wider team. Thank you for choosing Worldpay and for taking the time to share your experience.
Kind regards
Stephanie
Fantastic service from Glenn Hyde…
Fantastic service from Glenn Hyde today, really look forward to working with Glenn and Worldpay in the coming years
15 September 2026
Unprompted review
Reply from Worldpay
Hello James,
Thank you for your fantastic review.
We're delighted to hear about the excellent service you received from Glenn. Providing helpful, professional support from the very beginning is something we strive for, and it's wonderful to know Glenn has made such a positive impression.
We'll be sure to pass your kind words on to Glenn, who will be thrilled to receive your feedback. Thank you for choosing Worldpay, and we look forward to supporting you and your business for many years to come.
Kind regards
Stephanie
I have worked with Joseph Rouse for a…
I have worked with Joseph Rouse for a couple of years and highly recommend
15 September 2026
Unprompted review
Reply from Worldpay
Hello Oliver,
Thank you for your review and for your continued trust in Worldpay.
We're delighted to hear about your positive experience working with Joseph over the past couple of years. Building strong, long-term relationships with our customers is something we take great pride in, and it's wonderful to know that Joseph has consistently provided the support and service you value.
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind words on to Joseph.
Kind regards
Stephanie
Very very bad service they’re scamming…
Very very bad service they’re scamming people be very careful guys
8 September 2026
Unprompted review
Reply from Worldpay
Hello,
We’re really sorry to hear you're unhappy with the service you have received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. Please call our Helpdesk on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
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