Worleys Garage Reviews 

I had an excellent experience with Worleys Garage. From the first conversation to the final handover, everything was handled professionally and with genuine care. My dealer, Israr, was patient, honest and extremely knowledgeable. He knew the full history of the car from new and explained every detail clearly, without any pressure. The vehicle was exactly as described — clean, well‑maintained and driving beautifully — with full service history and proper documentation.
What stood out most was the trust and transparency. Israr took the time to answer all my questions, showed every record, and made the whole process smooth and stress‑free. Delivery was arranged promptly and handled with care.
A truly reliable garage with real customer values. I’m very happy with my purchase and highly recommend Worleys Garage and Israr.

I purchased a new Suzuki Vitara from Worleys in September 2023.  During the negotiations they offered me a free third service on my car to get the deal over the line, in addition to the two supplied by Suzuki.

This year as the car was approaching two years old I called to arrange the second service. I was eventually informed that they were no longer a dealer for Suzuki and I would have to go to another dealership further away.

During the conversations I was told a weird concoction of excuses, 'they went sort of bust' or 'they were removed', and 'they were a new company', something sounded not right, especially as Companies House seems to have a same Director since 1998.  Probably some accounting 'procedure'.

But anyways, back to the 'Worleys service', when I contacted the new dealership they informed me that Worleys had never put the third service on the Suzuki system meaning there was no record, so I am screwed and the 'deal' that I got with them is £400 less than I thought when I got it as that's what the service will cost me next year.

I tried to email and call Worleys multiple times but no one even bothered to respond, despite telling me that the matter was being looked at by the manager.

What I consider to be the most dishonest part of this is that if they had done the service when I phoned up, it would have screwed with the Suzuki extended warranty deal as they were no longer a Suzuki dealership, which they didn't tell me until I said that I didn't have to pay for it and they then decided to tell me, despite know the age of the car.  If I had been paying my extended warranty would be gone.

This was over two months ago, so based on my experience with Worleys, my advice to you is DO NOT buy a car from these people.

22/06/2026
Now over six months since the review it appears Worleys have queried with TrustPilot if I am a real customer. They do know who I am, they have already forced my review on another site (AutoTrader) to be pulled, and now they may be trying here too.
They have my contact details, they could have emailed me to try and try and make things right, they never did.

Possibly the worst customer service I have ever experienced. The garage had my car for a month to fix a recurring problem that should have been fixed under warranty 2 years ago!! No updates & they do not answer the phone or respond to voicemail!! We had to visit the garage to finally get any action.
Have been a customer of Worleys for over 21 years but the business has gone downhill dramatically in rhe last 12 months. They are not interested in their customers.This is not what you expect from a 'family' business!! I will be taking my business elsewhere to where I am appreciated as a customer & treated with respect. Obviously 21 years custom means nothing to Worleys. Such a shame, this used to be a good garage, but not any more.

We have found this exceptional Suzuki dealership, to go ,"above and beyond" for customer service.
Called last night with tyre pressure monitoring system fault, which we were unable to clear. Asked to call in today, where it was promptly sorted at no charge! Smiles all round.