WOSADOReviews 

149
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Many customers are delighted with the customer service, describing it as amazing, fast, responsive, and helpful, often going above and beyond to resolve issues. People appreciate the ease of use and comfort of the lashes, finding them a game-changer compared to traditional glued options, and many receive compliments on their appearance. The product range offers many styles, allowing users to find options that suit their preferences, from natural to more dramatic looks, and the packaging is often praised for its quality and convenience. However, some people were dissatisfied with the product itself, reporting issues with magnets coming apart, difficulty in application, and the lashes not staying on or looking as advertised. A few other people also felt that the delivery service was problematic, with some experiencing significant delays, missing packages, or issues with tracking information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers praise the lashes... See more

Quality

Customers had ambiguous experiences with quality, with many praising the high quality of the lashes, noting... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as amazing, wonderful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the magnetic lashes... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the incredibly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I fell in love with Wosado and ordered 3 different pairs in May. However I noticed after a few wears, 2 out of 3 the magnet on the strip had started to come apart from the lash. I was disappoint... See more

Rated 5 out of 5 stars

I've owned a pair for over a year now and they're still in great condition. They stay on for hours and look great for photos. They have many styles to choose from, so I've decided to experiment a bit... See more

Rated 5 out of 5 stars

Customer service was amazing. My order came in damaged, and contacted them to do an exchange for new lashes. They answered within hours saying that to save my time and energy, they would just send me... See more

Rated 5 out of 5 stars

Delivery was reasonably fast. All products including the free one arrived and intact. Love how compact the whole thing is. I've only tried them on, not for a whole night out but pretty easy to use a... See more


Company details

  1. Cosmetics shop

Written by the company

At WOSADO, we stand as a trailblazing brand championing "Technology and Efficiency" within the beauty industry. While the rapid pace of technology is evident in every aspect of our lives, we recognized that the daily makeup routine still presented tedious challenges, consuming valuable time. WOSADO redefines the beauty experience, making makeup less complicated and more time-effective. Thank you for choosing to embark on this journey of beauty and efficiency with us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(149)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THE LASHES DON’T WORK FOR EVERYONE!!

ATTENTION TO EVERYONE!! The lashes don’t work for people with wider, flatter eyes. The lashes are not long enough to cover the whole width of my eyes and the super rounded applicator only let’s me apply it on the middle of my eye space. Which leaves the outer corner of my eye empty and makes the lashes look more unnatural than they already look. Also the magnets are super visible and uncomfortable, so bad quality over all. The website also said I would receive some sort of gell, but I didn’t receive that.
So over all I wasted over 100 franks for nothing!!

1 September 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you for your detailed feedback.

We understand your concern about the lash width. Our standard lashes are 21.5mm, which suits many eye shapes. but we offer 23mm and 26mm options designed to provide better coverage and a more natural look. These are available on our website, and we would be happy to assist you in finding the best fit.

Regarding the lash fixer, it is not included by default with purchases. However, if you join our group or contact our customer service, we are always happy to provide one for free.

We are committed to your satisfaction and hope to improve your experience. Please contact our customer service team at service@wosado.com or via WhatsApp at +8619168597664.

Best regards,
WOSADO Team

Rated 5 out of 5 stars

This is useful item for me!!

This is useful item for me!!
It’s easy to put the magnetic lash:)

I was struggle to use glue lash but now I don’t need long time for lash!!

Thank you🤩

17 August 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Wosado

The company is pretty receptive to customer suggestions and their employees are quite friendly 😊 The lashes themselves can be a bit short depending on your eye shape and there's a bit of a learning curve in the application but I'm pretty happy with them so far! I'd say I struggle less with these lashes than glue-on lashes

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Costumer service and loyalty ❤️

WOSADO is a great and trustworthy company. The lashes are high quality and if you join the WhatsApp group you get many offers and updates for new products or coupon codes. On the 28th every month, there are games you can play with the members, sometimes you can get a free order as well if you’re lucky!! All in all there’s nothing to complain about but the lashes are a little bit on the pricier side, but I think that’s ok :)

29 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you for the kind words and for being a part of the WOSADO community! We’re glad you’re enjoying the quality of our lashes and the perks of our WhatsApp group. Your feedback is truly appreciated, and we’re here to keep making your experience even better. Thanks for your loyalty and support! ❤️

Best regards,
The WOSADO Team

Rated 5 out of 5 stars

My go to lashes

I’ve ordered three different time and each time I am happy with the way the lashes are. They also do small games and giveaways on their socials which has gotten me two free lashes. I love them all and I love that I can try different styles. Their customer service is also great as they quickly clear up any misunderstandings.

28 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you so much for your continued support!
We're thrilled to hear that you love our lashes and enjoy the giveaways in our group.
We always strive to provide quick and helpful customer service, so it’s great to know we've met your expectations.

Best regards,
The WOSADO Team

Rated 5 out of 5 stars

Excellent service from the Wosado…

Excellent service from the Wosado staff. Very helpful and prompt to every enquiry. Lashes are top quality in the market.

28 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thanks so much for your feedback!
We’re glad our team could assist you, and that you’re loving the lashes. Your support is truly appreciated! ❤️

Best,
The WOSADO Team

Rated 5 out of 5 stars

Innovative solution for sensitive eyelids!

As I have a sensitive eyelids/waterline, eyelash extensions are not for me. So having this technique made it accessible for me to have beautiful lashes without compromising my eyelids!

28 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you for sharing your experience!
We’re so glad our lashes are a comfortable and safe option for you. Your satisfaction means everything to us! ❤️

Warm regards,
The WOSADO Team

Rated 5 out of 5 stars

Amazing Product & Customer service

Amazing Customer service! They have a Whatsapp groupchat for all members where you can ask all inquiries and share your experiences with other customers. They also try very hard to meet any expectations possible. The lashes have also been just as great, very light and delicate but as long as you take proper care and precautions they last for a super long time and look absolutely stunning!! I don't think i'll ever change to any other lashes as long as i have these.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Shorten makeup routine

After the initial learning curve, these are great for when you want a quick way to seem more put-together without the glue hassle.
Make sure to only buy from Wosado, there are a lot of dupes out there.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

great quality of product, service and delivery

Superb experience with the service team. Everything was dealt with promptly. Questions are answered directly in a group chat, not by a bot. Special requests can be made. Delivery was on time and received within 7 days. Received freebies too. Quality of product is high and definitely not a cheap make.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

i love these lashes

i love these lashes and the customer service is great. the applicator that came with my lashes broke about a week after i got them and they replaced it quickly and easily!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, love the service, will try on the lashes soon to see how they do. Just tried the lashes, great experience, once you get a hang off it you learn pretty quick how to put them o, so pretty.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Promised gel not received, said I would get it IF I wrote a good review

I bought three lashes and the website says it will come with a gel to help make them stick which I need because they aren’t staying very well on their own.

I tried to contact them via Instagram and they told me to reach out to an email address so I did but did not hear back for a month.

Finally I found their customer service WhatsApp number and texted and the person said they would be willing to send me the gel IF I posted a good review here… I haven’t even gotten to try the lashes with the gel I was supposed to get with it… I don’t think a five star review is earned for simply fulfilling a customer’s expected order. Happy to write a good review once I get my order fulfilled properly and I try the lashes and they work well with the gel.

All I want is what I ordered.

21 July 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Dear KATZ
First of all, we have different sales channels and sales methods. The difference in gift planning is also based on the regulations of the platform. I hope you can read the text in the future shopping carefully to avoid your unhappiness caused by gifts again. WOSADO is committed to product quality and product experience. If there is a bad review due to the product, we will listen carefully. Thank you for your time and wish you have a good experience from our product~
Best

Rated 1 out of 5 stars

EXTREMLEY BAD SERVICE

EXTREMLEY BAD SERVICE. i ordered lashes and they did not arrive despite it being marked as delivered. i been contacting customer service for days and still no response. i want my refund now.

17 July 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Dear EXQUIIS
We appreciate your company and comments and hope you will receive the product soon.
Best~

Rated 5 out of 5 stars

Great product

Great product. Takes a while to learn how to use but once you master it, it is so easy. I recommend buying the fixer too.

7 July 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Hello Flora

We deeply appreciate your thoughtful review. It’s wonderful to know that our WOSADO resonated with you. Your feedback not only brings a smile to our faces but also helps us understand what we are doing right and where we can improve. Thank you for your support and trust in us.

Best wishes,
WOSADO TEAM

Rated 5 out of 5 stars

The products are great and works well

The products are great and works well, my friends and I brought 10 pairs! We also had a good experience with this retailer because they were responsive and quick to resolving an issue that occurred with our order.

1 July 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Dear Hewgi Wong

Thank you so much for taking the time to share your wonderful feedback with us! It truly brightened our day to hear about your positive experience.
Your kind words serve as a great encouragement for us to keep striving for excellence. We're constantly working hard to enhance our services and ensure that every interaction with us is nothing short of exceptional.
Once again, thank you for choosing us, and we look forward to serving you again soon!
Best regards,
Wosado Team

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