WowowToys Reviews 

247
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and seamless order processes, noting that purchases arrive promptly right at their doors. Many people also appreciate the incredibly helpful customer support team, who go out of their way to quickly resolve any concerns and provide reassuring updates along the way. Some reviewers were not happy with product quality, mentioning specific issues like faulty wheels, broken parts, or items feeling poorly constructed. A few other people also felt that certain toys and items lacked proper durability, or noted that products occasionally arrived in damaged or unexpected packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing complete... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting super fast shipping and... See more

Quality

Consumers find quality to be ambiguous, with reviewers praising solid items like scooters and toys that match... See more

Order

Clients share satisfaction on order processes, noting fast delivery, clear communication, and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, praising rapid email responses, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying from this company and I will be buying again, items are great and normally next day delivery but as I ordered during the Christmas holidays but it is usually next day delivery . C... See more

Rated 5 out of 5 stars

Fantastic service from start to finish, fast delivery, the balance bike is perfect for our two year old granddaughter and she loves it. Great value for money as the same bike was much more expensive i... See more

Rated 5 out of 5 stars

I initially bought a doll pram for Xmas, couldn’t fault the order process or the prompt delivery. Pram wheels became faulty just recently, so almost 5 months after purchase. I emailed their customer s... See more

Rated 5 out of 5 stars

Brought the little 3in 1 scooter had a issue you got it picked up and 2 days later we had a happy little girl with her replacement thank you so much definitely will bee using you again and 100% will r... See more


Company details

  1. Childrens Toy Store
  2. also in
  3. Toy and game manufacturer

Written by the company

Wowow is a toy company with a difference, with a creative team with many, many years’ experience in the toy industry. Our simple ambition it to provide great value, fun, nurturing toys for little ones of all ages, helping through play to ignite their imagination and sense of wonder so they can discover themselves, and how to play with others. Wowow is committed to making products that inspire and encourage children to see new possibilities, thinking creatively and interacting, we want children to be children curious, creative and confident.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

247 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(247)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company,let me down big-time

This company,let me down big-time, I ordered a doll and pram for my Granddaughters birthday ,I was told next day delivery , when my order didn’t arrive in the next couple of days, I contacted the company and said I was told next day delivery. Then they changed it to 3-5 says ,I contacted the company again and asked if I will receive it for my granddaughters birthday which iwas 4 days later ,the company said I should have the doll and pram by then , I never received it ,after a total of 10 days ,already missed my Granddaughters birthday,so I asked for a refund, so I could get it from someone who could furnish me with a doll and pram . So the company said they had refunded my money to the account I used to purchase it, and would take between 5-10 days,
Talk about rubbing salt into into the wound,
5-10 days to refund my money is absolutely ridiculous and outrageous,especially when you know it can be done in less than 5 minutes, I’m surprised this company is still in business, the incompetence has to be seen to be believed. Steer clear of this disastrous company, I really don’t know how they’re still in business,
I would avoid this company like the plague. That should be half a star…

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I have bought toys over time from WOWOW…

I have bought toys over time from WOWOW and have always been extremely impressed with speed of delivery and quality of the items. They have truly proved what a great company they are with my recent purchase, unfortunately it was slightly damaged they replied to my email within hours and sent a replacement which arrived the next day 👏👏👏 Great products and great customer support 🌟

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery, great service

Ordered a dolly pram for my granddaughters 2nd birthday. It arrived 24 hours later. Very easy to put together and I’m very happy with it. 5⭐️ service.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, fast delivery, the balance bike is perfect for our two year old granddaughter and she loves it. Great value for money as the same bike was much more expensive in our local argos but was also out of stock. Will buy from this store again as service and delivery, also communication was excellent.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service – Highly Recommended

I ordered two Evo scooters for my children, my 4-year-old son and my 3-year-old daughter. Unfortunately, my daughter’s scooter stopped lighting up after only a short indoor use.

I emailed the company straight away, but because of the bank holiday I had to wait until Tuesday for a response. First thing Tuesday morning, I received an email confirming that a replacement had already been sent out, followed by a reply to my original message.

The replacement scooter arrived the very next day, which I was extremely impressed with.

I was genuinely impressed by how quickly and professionally the issue was handled. It’s refreshing to see a company put customer service first and resolve a defect without any hassle.

I would definitely buy from this company again.

Thank you so much.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I initially bought a doll pram for…

I initially bought a doll pram for Xmas, couldn’t fault the order process or the prompt delivery. Pram wheels became faulty just recently, so almost 5 months after purchase. I emailed their customer service getting an immediate reply even though it was a Saturday. They asked for some more info on the fault, pictures if I could provide and asked would I prefer a refund or replacements. I answered the email the following week again getting an immediate very pleasant reply, an apology and reassured that a replacement would be despatched that day. It was indeed and delivered by DPD the next day. Absolutely excellent customer service!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

efficient

I ordered from this store online, but then had a bit of buyers remorse - not for any reason to do with the supplier, a personal thing. I anxiously called first thing the following morning and asked if it was possible to cancel my order, the lady I spoke to was very efficient, cancelled my order for me at no cost/ fee, and didn’t prompt me for an excuse or anything. I’d definitely be back when I am ready to make the purchase.

13 May 2026
Unprompted review
Rated 4 out of 5 stars

damaged packaging

I received my order very quick so no problem with service but box doll came in was torn and battered as it was for my grandaughter birthday i wasn't too happy with condition of box. It is for her birthday in June.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy granddaughter

Wowow is a great name for a great company that even on bank holiday weekend managed to get my granddaughters
New trike here on time and with free next day delivery!!
Very grateful and trike is amazing especially for the price paid

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent business with amazing customer support

My son is autistic and use’s a specific stretchy lizard toy to stim with. Everywhere has stopped selling them but I found them on here in bulk! I’ve ordered a couple of times and delivery has been so fast. I had an issue with one delivery due to the courier not the sellers and customer service couldn’t be more helpful! They arranged an other delivery and it come straight away and they compensated me with extra lizards! Honestly you don’t know how much that means to me. My son melts down and it can be horrendous without these lizard toys and you made things so easy and lovely and just thank you. Would 100% recommend your company to anyone! Xx

11 March 2026
Unprompted review
Rated 3 out of 5 stars

Beware to check the name of items in bundles.

There was a good choice of items, pretty quick delivery. My biggest disappointment was the fact the I knew the Joie dolls car seat had an interchangeable pram to match it, but when I bought a pram and car seat bundle, the pram wasn’t the interchangeable one!! I know it’s my own fault for not checking the name of the pram and assuming it would be the interchangeable one ( and it’s the same flippin’ price!!) why on earth would they not bundle interchangeable items together?!!! They certainly made an ass out of me😩!!

7 March 2026
Unprompted review

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