Wowsclub 

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Rated 1 out of 5 stars

First of all...I wouldn't give this company one star but I had to to leave a comment. I had the same exact experience as the comment below me. I ordered 2 Christmas sweatshirts early in November and r... See more

Company replied

Rated 2 out of 5 stars

Customer service is terrible. They tell you 8 to 10 business days and when I emailed them today after almost 2 weeks they tell u its back ordered and I waited another 2 weeks. Its advertised as a swe... See more

Rated 2 out of 5 stars

Never Never order anything from WOW club. Although they respond to emails everthing they tell you is a lie. I recieved several emails with in one week telling me my order was delayed, then it was bei... See more

Rated 1 out of 5 stars

The sweatshirt we ordered wasn't actually a sweatshirt, very plasticy material, no stretch either. This was a christmas gift, so by the time it was opened , the return window had closed, it's only 15... See more

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Rated 1 out of 5 stars

Buyer Beware

First of all...I wouldn't give this company one star but I had to to leave a comment. I had the same exact experience as the comment below me. I ordered 2 Christmas sweatshirts early in November and received them Christmas Eve. A littler too late to wear for Christmas holiday. I returned both. One was opened, the other was not. I never received a refund nor have they ever replied to any of my emails. The prodect is not as it is shows. The quality is terrible and the customer service is worse. I will never buy anything from them again. Buyer beware!!!!

21 February 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

I can't say enough BAD things about my…

I can't say enough BAD things about my EXPERIENCE with this company!! My husband ordered 2 sweatshirts for my Christmas present... I could not wear them as they were way to small and they were not as pictured on the website!! The items are CRAP! I have been emailing back and fourth with them since December 26th to return the items.... first they offered me $6 refund and I keep the items, then $9, then $12 and finally $13. I decided to pay the shipping to return the items ($15.00). They received the return on 1/21 per the tracking and I have been trying to get my refund of $43.98 ever since. First they said to wait 5 to 7 days to process the refund and now 9 days later they want me to wait another 2 to 3 days and contact them again.. I told them to stop playing games and return the money... I have sent them everything they have requested over and over.... VERY FRUSTRATING!!
**I have filed a claim with my husband's bank to get his money back** BUYER BEWARE OF THIS COMPANY!!

13 February 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

BUYER BEWARE!!

BUYER BEWARE!!! SCAMMERS!!! They do NOT send what you order and when you want a refund they won't give it. They steal your money and provide you with CRAP!!! Do NOT buy from this website.

22 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
You said that we did not send you items, it's not the truth, we just delayed due to the epidemic, and we are already doing our best to try to solve these problems. The customer said that we need a refund, we also have a refund. If you have any questions, please contact us first, we will solve them, but we need a little time to solve all the problems.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would. I ordered a Star Wars blanket and got a blanket with camping trailers on it. i waited 4 weeks for it to arrive and it was a totally different blanket. Now they won’t answer me. Trying to dispute through PayPal. Do not buy from this company.

19 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

WORST COMPANY AND PRODUCT!!!

The sweatshirt we ordered wasn't actually a sweatshirt, very plasticy material, no stretch either. This was a christmas gift, so by the time it was opened , the return window had closed, it's only 15 days!) and they were not willing to do anything about it. First response was they would give me a 10% discount for another order, second response was a $4 credit and the coupon, third response was $6 credit and the coupon, last offer was $7 credit or I could return the item to China at my own expense and had to send it in with the original packaging and photos! WORST COMPANY EVER!!!!

13 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution. You said that the quality is not satisfactory, we also make compensation. If you are still not satisfied, please continue to contact us.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

Do not trust this sight.

The product was nice but I did not realize came from China. Even using there size chart and a consult via email with customer service they were too small. After a 2 week back and forth I agreed to keep product (WHICH DOESNT FIT) and get $14 back on a $55 purchase. But frankly remarks made by customer service led me to believe if I’d mailed sweatshirts back; I would be out refund and product. DO NOT RECOMMEND THIS SIGHT.

8 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
If you have any questions, you can contact us first.
Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

Fraud

I made an order by November for Christmas and is January and two items are "in transit" since December 24 but haven't arrived yet. People keep asking me to be patient and wait for 7 more days for the past two weeks and nothing. I'm asking for a refund and they are not answering... SCAM!!! DON'T BUY ANYTHING FROM THIS COMPANY!

6 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
If you have any questions, you can contact us first.
We shipped the goods, but the delivery was delayed due to the epidemic situation, which is beyond our control. If you have any questions, please contact us first, we will solve them, but we need a little time to solve all the problems.
Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

I would give no stars if possible

I would give no stars if possible. Ordered what was supposed to be 3 gnome sweatshirts. I paid extra shipping and took a month to get to me. When receiving the so called sweatshirts. They were made out on non stretchy cheap material, 2-3 sizes smaller than they should have been based on their sizing chart. I asked for a refund. Was told they would refund me $10 of the $65.97 I paid and that I had to pay shipping to send them back. I currently have them in review with PayPal and my credit card company. DO NOT order anything from this site. They will mail you crap and take your money

4 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

Purchased dec 12 Paid extra for fast…

Purchased dec 12 Paid extra for fast shipping 3 to 7 days Haha It is January 3rd Wrote to them Was told they were working on it and should be shipped shortly They lie!

3 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

I would give them a zero star if the system allows

I would give them a zero star! I placed the order on Nov 4, my credit card was charged on Nov 7. As of today, I still haven’t received my order. I sent them numerous emails and all I received were excuses after excuses such as Holliday time, custom problems...if I would have known that these could come from overseas, I would never order it. I wish I would have done my research about this company before placing the order!

3 January 2020
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

What a joke, do not order from wowsclub!

I purchased 2 gnome's sweatshirts, a Hallmark sweatshirt and a tree sweatshirt. The tree sweatshirt is some type of cotton material, the other 3 sweatshirts are polyester and the waist is super small. I emailed this company many times, website said 15-17 days for delivery, I ordered them December 3rd. After many emails, company said, per website, it's 20-25 days, I emailed them back and said"no, I took a picture of my purchase, your site said 15-17 days ". I did not know items were coming from China and would sit in customs for many days, I received my items December 27th. DO NOT ORDER FROM THEM!! Sizes are all wrong, ordered an XXL, it seems to be an XL. I thought I was buying Cotton sweatshirts, not gross feeling polyester! Wowsclub is now wowscloset!! 1/2/2020

31 December 2019
Unprompted review
Wowsclub logo

Reply from Wowsclub

Dear Customer,
We are sorry to hear that.
Could you tell us your order number? Could you contact me at service@wowsclub.com? We will provide you with a reasonable solution.
Or you can call Santa Barbara 1 (805) 364-5097/1(973)585-7975 (due to world time differences, due to off-hours, the phone will be unattended. Please contact us by email and we will reply your email within 24 hours Excluding weekends and holidays.)
Have a nice day.
Daisy

Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service, the item arrived late, really nasty material, and the sizing is completely wrong, I ordered a 3xl and it doesn't fit someone who usually wears a medium. I have been offered a $7 refund. I have never received such shocking customer service in my life.

31 December 2019
Unprompted review
Rated 1 out of 5 stars

DO NOT buy from this company

DO NOT buy from this company! Took two months to get my order and it finally arrived Dec 26! Offered me a $5 refund! Ugh! Never again! They really deserve 0 stars!

28 December 2019
Unprompted review
Rated 1 out of 5 stars

I wouldnt even give one star.

I wouldnt even give one star.
Waited forever, finally got a small and a med. They both fit up top, but get smaller as it gets to the hips. They are making me pay shipping, to a warehouse in City Of Industry, Ca. I had several emails go back and forth...they offered me a $7.00 refund if I would keep the items and maybe give them to someobe or resell them, and they would also give me a discoynt for my next order! Seriously? Then it went to $9.00, then $12.00. And wont pay shopping. The persons name is Candy...yeah, right.
I shipped 2 days ago, $13.00. Cost me $48.00 to purchase. I told them they were responsible for shipping, it is their fault the fit is off. Nope. They won't do it. She tried to tell me they are a small business...wanted sympathy. Nope. I'm going to write it up everywhere I can.

25 December 2019
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed

I am extremely disappointed with the merchandise. Finally 6 weeks later after placing the order I received it. I bought 2 sweatshirts and a T-shirt, they are not what the pictures show. They are not Hallmark brand as they advertise it, they are cheaply made. I ordered 2 M sweatshirts, they sent me 2 M that look like XL. I think they ran out of M and because I was asking for my order put an M to a bigger size.
The T-shirt is equally bad.
I bought only because it was a "Hallmark" brand, if I had known it was a Chinese business I would have never placed the order.

25 December 2019
Unprompted review
Rated 1 out of 5 stars

Warning

Warning; this is not the adorable sweatshirt it appears. The material is polyester, the fit is extremely small. The neck on a large is approx an extra small. The waistband is also extremely small. This site also limits returns. Do no waste your money.

24 December 2019
Unprompted review
Rated 1 out of 5 stars

Do not buy from this sight

Do not buy from this sight . Nothing like the picture.horrible material,no shape to anything . Literally a 5 pound jumper at a rip off price .

20 December 2019
Unprompted review

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