WPS Office Reviews 

1,399
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were let down by their experience overall. Many customers struggled with unexpected subscription charges, unwanted payment renewals, and sudden paywalls blocking access to their important files. Users noted that the software frequently overrides default system settings without permission and leaves behind persistent files after uninstallation. Conversely, a small portion of people felt that the application is generally easy to use for creating and formatting various documents. Some reviewers were happy with the free version, finding it to be a practical tool for everyday personal projects and basic tasks. A few consumers also mentioned that it works well as an affordable alternative for handling office documents.

What people talk about most

User experience

Clients share negative opinions on user experience, noting that the software is frustrating and difficult to... See more

Subscription

Customers consistently note negative experiences with subscription, expressing widespread frustration over... See more

Application

Reviewers mention negative feedback about the application, highlighting that it installs additional... See more

Payment

People report negative experiences with payment, expressing widespread dissatisfaction over unexpected fees... See more

Product

Users describe negative interactions with the product, expressing deep dissatisfaction over subscription... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The program is a great Word clone. I've used it free for years. However, without any warning, this morning I found that all my current files are read only and I was hamstrung into purchasing the pro... See more

Rated 2 out of 5 stars

This worked great for a while, but recently it has gotten more inundated with ads and pop-ups asking for upgrades. But the kicker was when I was editing a word document, then it corrupted the file, SA... See more

Rated 2 out of 5 stars

Subscibed for WPS PRO just so save edited PDF file, paid 22 euros just to do that, thats okay. After 3 days they automatically charged 20 euros extra for AI plan, what I did not choose, I did n... See more

Rated 2 out of 5 stars

As another reviewer has noted, I have used WPS free office for years and as of today, Dec 8, 2025, all my files and spreadsheets open as 'read-only' with a message that I need to upgrade to $$ per mon... See more


Company details

  1. Software company

Written by the company

WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.


Contact info

  • 6 RAFFLES QUAY #14-06 , 048580, Singapore

  • wps.com

1.6

Bad

TrustScore 1.5 out of 5

1k reviews

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1-star

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1.6

All reviews

(1,399)

164 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE!

BEWRE - Scam artists! Had a free subscription and ordered a 3 month plan. I got charged $139.99 (yearly plan) plus another $26.99..neither which were authorized. They would not refund me the money back and would not tell why I had two charges. They totally ignored me after telling me it was and auto renewal which it wasn't becuase I did not give them my credit card information at time of free download. All my credit card company did was give me points to cover the $139.99. Unbelievable that they are getting away with robbing people and the credit card companies are doing nothing about it!

9 June 2026
Unprompted review
Rated 2 out of 5 stars

Unauthorised debit in 3-month subscription

A 3-month subscription of WPS Pro was paid in April 2026 (end 27 July). In mid-June I was debited $29.99 credit-card payment by WPS, without invoice, for unknown service. When challenged, WPS agreed to refund the payment without explanation for the debit, stating that my service would continue until 27 July. Subsequently I found the three-month service cancelled. WPS fudged its explanation and refused to restore the service.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase premium subscription - no benefits received and no resolution

I had a very disappointing experience with Anydoc Translator (part of WPS Office).

I purchased a Premium subscription, but none of the advertised Premium benefits were activated on my account. Despite paying for the service, I was effectively left using the free version.

I made repeated attempts to resolve the issue through every support channel I could find, including email, live chat, and the official Discord server. Unfortunately, I either received no response or no meaningful assistance, and my issue remained unresolved.

What was especially frustrating was that when I posted a public comment asking who I should contact to receive the Premium benefits I had paid for, the comment was quickly deleted instead of being answered. That gave the impression that legitimate customer support questions were being removed rather than addressed.

Overall, I paid for a Premium subscription but received none of the Premium features and was unable to obtain any effective customer support despite multiple attempts. Based on my experience, I strongly recommend avoiding Anydoc and its overall WPS product, as a quick google shows it's heavily controversial and even described as malware.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful awful awful

Awful awful awful! I signed up with a now deleted email account for a free trial which I know I canceled, I no longer have access to the email or the account. I tried emailing but they keep meeting me with the same emails repeatedly despite me providing evidence they charged me twice within 6 months, both at £41.92 for a year long trial and did it again which is ridiculous. Pls never use their services they're scamming and disgusting and genuinely this has pissed me off

28 June 2026
Unprompted review
Rated 1 out of 5 stars

i THOUGHT THAT I BROUGHT A QUALITY…

i THOUGHT THAT I BROUGHT A QUALITY PROGRAM I DID NOT REALIZE THAT HE WAS GOING TO DRIFT ME EVER TIME I USE IT.. I PAID 140.00 THINK THAT THE EDIT BUTTON WAS GOING TO WORK ON MY POWERPOINT NOW IT WANTS TO CHarge an additional fee YEARLY JUST TO EDIT MY POWERPOINT PRESENTATION ARE YOU KINDING ME

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Subscription

Becareful, this app has reduced my gopay saldo for their subscription without my consent! They are not allowing refund. Creepy, even google doesn't ask for my biometric permission to do it! Check your subscription on google play, becareful of this app!

20 June 2026
Unprompted review
Rated 2 out of 5 stars

UPDATED - WPS Problems with PDF Editor Application

I have been using WPS for about 5 days now. I opened every type of MS Office I have worked with (Docs, Sheets and PPT). Many of my PPT presentations and Docs used text shadows and effects. WPS opened them without issue, retaining all of the nuances. The fact that it is less expensive makes it better. However, the real kicker is the integration between PDF editing and the other tasks. I was able to take an archived PDF file of a banking statement, open it as a PDF in WPS, and convert it to a spreadsheet in about 23 seconds. And it was EXCELLENT. In addition, if you open a scanned PDF file, it quickly turns it into a text PDF for easy editing. Don't just look at the price compared to MS Office, because you also get an outstanding PDF editor which integrates between the other functions. That's like an Adobe Acrobat AND MS Office all wrapped up into one. So far, I highly recommend this product. I haven't used the cloud sharing component yet, so I can't comment on sharing files.
UPDATE (Added June 18th): Having seen many reviews regarding issues of overcharging, etc. I wanted to see what happened when my 7 day trial ended. At the conclusion of my 7 day trial, they charged me $18.99 for a 6 month premium subscription. No overcharges - no double charges. So far, still works fine (my subscription does not include the AI feature). It lists a renew date 6 months from now. $19 for a product that works competitively with MS office PLUS an integrated PDF editor that seamlessly works with the other functions. I rate WPS 5 star for my experience. I will keep everyone posted if anything changes.

UPDATE - AUGUST 6, 2026
Having used WPS for almost two months I have run into many problems with the PDF Editor application.
When editing in the editor it will often look fine, but when I save the file and open it in another program (Chrome, Reader, Edge) the fonts are not correct. When I open in Adobe Acrobat, each letter has its own separate text box, rather than treating like a text box for a paragraph or sentence. Also, when copying and pasting text, the paste is rotated 90 degrees if my document is in landscape format. I hope WPS can correct this at some point. The conversion between DOCs, Spreadsheets and PDF is in my opinion a great strength - but not if the PDF looks bizarre when saved and viewed in another application

11 June 2026
Unprompted review
Rated 1 out of 5 stars

The application is filled with pop ups…

The application is filled with pop ups asking you for premium subscription, and it is filled with AI "tools", which make it excessively cluttered. Also the suite is HUGE in storage space, even without making documents. I don't plan on ever installing this again.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

More Trouble Than It's Worth

I was shocked by how aggressively this software integrates itself into a system. After accessing a shared document, WPS Office ended up on my computer and began taking over file associations and default settings that I had never agreed to change.

The lack of transparency and respect for user preferences is concerning. Software should earn a place on a user's computer, not force its way in. This was a frustrating experience from start to finish, and I uninstalled it immediately.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

THE ABSOLUTELY WORST AND MOST INVASIVE…

THE ABSOLUTELY WORST AND MOST INVASIVE APPLICATION I HAVE EVER SEEN. My colleague sent me a link to a file through WPF Office. WPS Office automatically installed on my computer, and overrode all the default settings to be redirected to WPS Office. No request for permission, nothing... just installed itself and centralized everything. I wish you go bankrupt.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Lying and fraudulent

Lying and fraudulent, don't subscribe to it!

I subscribed to $4.99 for 12 months. They immediately charged me $69.99 on 21 May 26. A few days after that they attempted to charge me a further fee of $169.99 which I blocked.
In response to my inquiry and request to cancel on 29 May 26 they agreed to cancel my subscription but refused to return any money. They then sent me an email saying I'd have access to WPS until 20 May 26 - a day prior to my signing up to it. So not only did they fraudulently steal my money they then give me less than zero user credit for the money they won't refund!
Avoid

Would I recommend this product - no fecking way!

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Free version no longer exists

I'm leaving this review here, because Google Play store doesn't have my review listed. Very shady. Here is my original review.

Free version no longer exists. IDK why or when this changed, but the app is unusable unless you pay for premium, and it is expensive. It used to be that premium was extra premium features on top of the basic free version. Now the free version is a file viewer only. You can't do anything with it, other than view files. On top of that, you're fighting pop ups the whole time just to view the files. Really sad. I've been using WPS for 16. Now it's garbage. Uninstalling.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

What a disgrace

What a disgrace! This site is nothing but a nuisance! It got on my computer against my will TWO times, and both of those times I had a very very hard time deleting it, because wps.exe and wpp.exe were constantly running, holy shit! Shame on you!

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Refund

Like many other users, I started a free trial for WPS Office and did not intend to continue with a paid subscription. However, an automatic charge of 14,000 PKR was made through Google Play without my intention to proceed with the subscription. I kindly request a refund for this accidental renewal.

17 May 2026
Unprompted review
Rated 1 out of 5 stars

Not so free.

Basic version is supposed to be free. but suddenly after working reasonably well (cloud is only slightly confusing) for a few weeks, all files now opened as read only with no way to fix this (unless - apparently - a paid subscription was taken out - that's not gonna happen - MS Office 365 subscription would be cheaper). So have installed a cheap standalone 2021 version of Office 365. This works brilliantly.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

they should feel ashamed

I am a user with accessibility and vision-related limitations who relies heavily on voice dictation software because excessive visual strain can worsen my condition.

What happened with your software during the writing of my 42-chapter manuscript was deeply distressing. The document appeared to save correctly, yet recovery versions were incomplete, and repeated upgrade and read-only prompts created confusion about what had actually been saved.

For a disabled user, this is not a minor annoyance. It creates genuine fear of losing important work and places extra strain on people who already face barriers using technology. Someone with more severe accessibility limitations than mine could easily lose years of work because of these practices.

I believe the way WPS Office handles saving, recovery, upgrade prompts, and document restrictions is unethical and harmful to users. Software that people trust with important creative work should never create uncertainty about whether their documents are truly safe.

You should be ashamed that your product design creates this kind of stress and risk for accessibility users and writers who depend on reliable saving behaviour.

13 May 2026
Unprompted review

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