WRS Insurance Brokers Reviews 

143
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, polite, and patient when guiding them through the process of arranging various insurance policies. Reviewers also consistently note the prompt, efficient communication and quick response times regarding custom quotes and urgent queries. Some people also felt that finding specialized insurance coverage for unique charities, community shops, or special events was handled smoothly and professionally. Consumers deeply appreciate the thorough and clear explanations provided throughout, which successfully make complex policy details and options easy to understand. Many individuals noted that the exceptional service gave them complete reassurance when selecting the right cover for their needs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting professional and efficient interactions.... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and clear communication... See more

Response time

Consumers find response time to be positive, highlighting speedy and effective communication for all queries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Broker and went above and beyond to get our insurance in place. We had some short term cash flow issues so they worked with us on an affordable payment plan which allowed our insurance c... See more

Rated 5 out of 5 stars

I had the pleasure of working with Sarah at WRS to arrange a complex property insurance policy at short notice. From start to finish, her service was responsive, professional, and solution-focus... See more

Rated 5 out of 5 stars

I was in unknown territory with this insurance need - Public Liability Insurance for a community group - and Sarah quickly grasped what was needed and explained clearly what was available. Later she r... See more

Rated 5 out of 5 stars

I have worked with WRS for 6 years now, and in particular with Samantha Cooke. the service has been superb, timely and efficient. Sam has been most helpful with any queries, she has advised when... See more


Company details

  1. #70 of 185 best companies in Insurance broker

Written by the company

WRS Insurance, specialist insurance broker for all charity, church and community across the UK. Over 60 years of general commerical insurance broking for businesses in Colchester, Essex and London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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4.9

All reviews

(143)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Most responsive to our request for a quotation. Good feedback suggesting obtaining the insurer's confirmation that all of our charitable activities are appropriately covered in the proposed policy.
Premium was in line with our expectations.

29 April 2026
Rated 5 out of 5 stars

Speed of response and helpfulness

Speed of response, understanding our organisations needs, ability to answer questions that arose and provide the detail required efficiently. Politeness and friendliness of Sarah. Well done.

28 April 2026
Rated 5 out of 5 stars

Quick, efficient and polite service.

Quick, polite responses to my questions and better cover than available elsewhere. Quick provision of documentation, including providing a hard copy prior to take up as I find it difficult reading on line.
Very happy with the service I Have received . Thank you

26 January 2026
Rated 5 out of 5 stars

Efficient and helpful

Sarah was extremely helpful and patient with someone who knew very little about the kind of insurance I was taking out. She answered all my queries efficiently and enabled me to take out the cover we needed.

14 January 2026
Rated 5 out of 5 stars

Amazing Broker and went above and…

Amazing Broker and went above and beyond to get our insurance in place. We had some short term cash flow issues so they worked with us on an affordable payment plan which allowed our insurance cover to proceed whilst ensuring they received all funds on their account. Not many businesses that go that extra helpful mile so have no hesitation in recommending them for all your insurance needs !!

Director and a very happy person

Happy Christmas to everyone and have a great new year.

Dave

17 December 2025
Unprompted review

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