Wundagroup Reviews 1,455

I’ve had my UFH system installed for just over 2 years, it has really transformed my home. I have a traditional screed system.
I also have the Wundasmart system which controls the UF and radiators using wireless thermostats.
It has been faultless until this weekend where the UF connection box lost signal.
Upon further inspection it was clear there was a fault with this.
I called the Wunda helpline and spoke to the technical department and explained the issue.
They had no quibble about replacing the faulty connection box. As I was local I collected it this morning. Now installed and working perfectly.
The Wunda equipment is excellent quality, this is why I was surprised to have discovered a fault, but with aftercare service that good is very impressive.

Design process was fantastic with Kim, lots of back and forth making sure every detail or concern was sorted. Looking forward to delivery date now.

Excellent service from Kim, paid and delivered next day before Christmas. Can’t fault it

Rang with a technical issue. Luke couldn't have been more helpful in diagnosing and helping to resolve the issue. Great, quick and personal service - excellent.

Very responsive to messages.

I emailed support with a query and received a helpful reply in less than an hour and a half! Incredible!

In the past I have spoken to Wunda by telephone and they were incredibly helpful.

I recently ordered our under floor heating from the Wunda Group and was really well looked after by Emily Andrews who was extremely help full and polite and efficient.
I would definitely recommend this company they are extremely well organised.
Regards
Stephen.

I spoke to Shareen at Wunda technical support, she was very patient, courteous, knowledgeable and friendly and helped me deal with an issue I had for 4 days. She also informed me about the warranty I had and made provisions to send me a replacement. Excellent customer service from both Shareen and Wunda

Superb customer service. We just bought a house with wet Wunda UFH installed which we love. We wanted to add Wunda smart TRV valves to the remaining radiators. Ordered at 3pm and they arrived the next day. We then realised we needed adapters for the existing cable connections on a few radiators. The intuitive app identified what we needed, we rang the UK office as stated on the app, and they answered immediately. A real human! A really friendly one too! Talked me thru what I needed and they were delivered, at no cost, 12 hours later. Superb service, and a great product.

Wundafloor provided an excellent solution to the problem of heating a 200 year old house with the minimum of drilling/hole cutting and radiator installation. Their prices were very competitive and the support that we received in planning and installation was first rate. The system is now installed and operating on both ground and first floor and is working better than we could have expected.

Excellent customer service order went through after a couple of design tweaks.
Emily was super helpful with getting this over the line on a tight time frame ….. Emily you were “Wunda” full 👌

Was having trouble programming the thermostat, called Wunda customer services.
Received a callback from Angelo, first thing in the morning.
He was more than happy to help!
Went through the settings and helped program each thermostat, individually.
A very happy customer 😀

Wunda-ful company and customer service. It has been over nine years since my entire flat was fitted with Wunda hot-water underfloor heating, and recently, some attention is needed as the builders didn't pass documents or advice on regular service to me. Thankfully, the nice tech support people, including Luke and Dave, have been stellar with help despite it being nine years since my purchase! I'm so pleased I bought a Wunda UFH system. They really are fantastic.

Before I choosed Wunda system I checked other company but about good communication and.marketing i choosed Wunda.
When I installed the all system found few issue:
The first ussie was the blending valve what is was supplied with the pumpset is very poor quality and not was able blending the flow temperature at all, I mean if the boiler sent 55 the valve not was able to do anything about and sent into the pipe work 55. I issued for techical support team and them send the other valve same issue was. I spoken one of the best blending valve UK suplier and find out the valve some poor quality and if the flow rate low like for small room the valve not able to controll the temperature. I try to explain the Wunda tecnical team but they not much want to understanding. After I give up on them and spent about £220 for a other pump set and this problem was sorted the new pumpset was used Esbe blending valve what is controlled brilliantly the flow temperature.
Secont problem I found is the boards is poor quality and under the pipe dont have a foil what is important to transfer the heat up.
The last is the pipe looks good quality but not give out the heat well. The undefloor system delta T have to be between 7-11 and to reach the 6 have reduce the flow rate a lot. But if the flow rate reduced to much possibly you not get enough heat.
I using the system now 2 years so I had a time find out what quality the product and what is the problem with the product.
So I not recoment the Wunda supplier at all the product quality is below market avarage and if you spend 20% you can get much better product.

Nothing was wrong with the installation, just to make cleare and You not blame on costumer the poor quality product fault. With the same installation just changed the pumpset the system worked right way.
Regarding the boards if anyone checking the market can see other suplier board have foil in the pipe line so under the pipe and this way the board transfering the heat better.
Just because other costumer not noticing issues is not mean the product is great.

Great product, great service, great price. Staff cannot be more helpful. Loving our new underfloor heating system and highly recommend this Company if considering going for underfloor heating - smooth process from start to finish.

Thank you Wundagroup - I had a problem reconnecting my heating following a change of broadband - Luke and David in your tech support team were really helpful, spoke to me at my level and were able to resolve the issue quickly. Great service - thank you !

The underfloor heating system in our recently built extension developed a fault on one loop. As the installers are not available I thought I'd have a look.
I'm a roofer, I don't do pipework; the heating manifold looked baffling. However....
Enter Luke at Wunda, and after one 'phone call and some email traffic over the day, we've (I say "we", I answered questions, Luke diagnosed!) established what the fault is, and how I can deal with it myself.

Luke was superb, faultless. He explained everything clearly in a logical sequence, and detailed what I need to do to rectify the problem. Not only do I understand the mysterious manifold much better now, he's also given me the confidence to deal with it myself. Top Man!!

Excellent service, highly recommended.

Wundaful Company!
We have used 5his system before and found it very successful. Nothing is too much trouble for this company, would highly recommend.

I had spent some time searching online for a safety data sheet. Eventually I gave up and sent an email, at 11:20. I received a response at 11:25 with the information I'd been looking at attached. Fantastic service!

Andrew from Wunda group clearly explained, designed and delivered flooring and components so Jake (Kent Underfloor Heating kent-underfloorheating.com and Marv (Marvellous Property Services ) marvellouspropertyservices.co.uk expertly installed it. Wunda technical support were excellent in ensuring effective installation.