12GO Biking Reviews 

I ordered bike clothes, then returned some that didn't fit.

Perfecte levering en supergoede klantenservice met persoonlijk contact over de levering.

So far very good, I just bought my e-bike there. I picked them because they were the only ones to have early availability of one of the newest Koga models. The process went smooth from the moment I reserved the bike last year, till now. The guys there are friendly and English was not a problem. The setup at the store is very well thought so the whole customer experience flows as pleasant as possible. Sure, perhaps you have to wait a few minutes before receiving your bike, but consider this: 1) it gets busy because it’s a good store so more people are waiting for their bikes too, 2) they care for preparing the bike to suit you and explain everything you need to know. With this said, a good and well prepared bike is not like fast food, so be patient ;). I particularly liked a lot the story of the business and their “Bikes for Afrika” project, which resonates nicely with sustainability and community values. I look forward for a smooth post sale experience.

I bought a helmet here as they have a great selection and the price was good.
The reason I will come back: The service was great. Good communication plus fast and easy replacement when I faced a production error.

i ordered a sks compit smartphone holder with accu. However they only send me the accu. after my order the item disappeared on their website.
on other websites like bol.com for this price it clearly mentions that holder and battery are included.
bol.com and futurumshop.nl
also the box of the iphone holder was already broken. I will return the order now back to the shop and will order at another place.
i even called help desk and they told me holder should be ordered separately.

Fast and easy shipping

I ordered a stromer ST 1 trapeze frame with the blackfriday sales. It was such a nice discount and I saw on here 12GO Biking had good reviews so decided to buy my bike there. On the website it said that it takes 1-2 work days to deliver a bike. Now living in Belgium I did not expect this delivery date to be that fast but probably around a week or 2 weeks. I get order confirmation for the bike and all seems to be well. After about 5 days I still have no email saying my bike is ready for pick up, which was weird to me as the site stated it was in stock. I contact customer service and they tell me they are gathering papers for the bike and getting its delivery ready. Few days later they are still getting my bike ready. On day 11 after ordering and still not recieving anything about delivery I contact them again. Suddenly they 'have looked with multiple collegues' but the bike is gone. What in the damn hell they have been 'preparing' for 11 days is a mystery to me. On top of that I asked them on a saturday around 10 Am what was up, around 1PM they reply they are going to find out and then at 5PM (ofcourse closing time) they tell me the bike is lost and I can't get anymore info cause they are closed. I dont understand how it could take 4 hours to look for a bike with multiple people but ok. Following monday they tell me they will get back to me via email. Ofcourse for 3 hours I dont hear anything so I email them myself asking what now. They just tell me again the bike was lost for unkown reasons and they are happy to look for an alternative. Sad thing is they never offered any alternatives themselves. I had to look on their site for alternatives myself and see what was in stock there. The only 'alternative' they gave me was asking if I wanted a speed pedelec with a belt but also no available options for me to choose from. So after a few days of mailing back and forth we decide im going to get the stromer ST1 but with a higher frame. Alright great. Customer service tells me the bike will be delivered on 20/12 but because of work I could not stay home so I asked my parents to come to my place to accept the bike. Monday I recieve confirmation from the delivery service that my bike will be delivered the same day. Tuesday rolls around and all of a sudden my bike is not at the delivery depot ofcourse 'reasons unkown'. So I once again contact customer support having lost all my patience I tell them here in Belgium cars dont run on water and I just wasted my parents morning and wasted gas driving somewhere for no f reason. They get back to me saying they dont run on water either and that it'll be delivered Thursday. I dont care if ya'lls cars run on liquid gold. You never made the trip here. There was no useless trip for you cause once again you failed to uphold your part of the buy. So here I am today finally recieved the damned thing but ofcourse on the website it states that de delivery person will attach my steer and my pedals. Ofcourse nothing of the sort happened and he told me I have to do it myself. Now im sat here like a stinker trying to get the pedals on without them actually going on. Love this. Loved this service. 3165415145/10 would never order from this place again.

Great service, quick delivery, safe packaging.

Correcte en consequente service! Top communicatie over je bestelling!

Great service and prices! Delivery took 1 business day. The product arrived well packaged and worked perfectly. Recommended!

It was one of those rare case in NL where you go to a shop ask for the item you want to try (a e-mtb, in my case), they have it available to try in their facility, they also have two in stock with a special discount and you can go home with them! It sounds science-fiction, but it really happened!

Very efficient and good deals. Very good experience, thanks !

The shop with the bike track for testing bike is very nice, all the personal is helpful and can explain all details of bikes or accessories. Customer service and delivery also quick, and nice Black Friday deals!

Great service, customer attention, and overall great setup and lots of choice in great bikes !!!

Super friendly staff,very efficient and knowledgeable.
A real treat as a customer.

Absolutely brilliant service. This will be my go-to bike shop from now on!

Quick delivery and very detailed message a day before. Not only a friendly chauffeur, who assembles the bike also a great service afterwards.

I have bought a pair of lights by internet and one of them was not working. I contacted the customer support and they have sent a new pair for me immediately. Great customer support.

One of the most competitive price I got for elite tuo. The checkout process and delivery was super easy and quick.

How come I did not know about this store earlier