I have purchased through 1-800 Contacts for at least 20 years. Their customer service is THE BEST! They: Meet or beat other dealers' prices; Take back any unused packs if your prescription chang... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love that 1800 contacts keeps track of my order & sends reminders when I’m getting low! Placing an order is so simple & smooth! I’m a procrastinator but my order ships so quickly that I’m usually su... See more
Company replied
I was floored that the prices on 1-800-contacts for the exact same boxes were like $70-90 cheaper than my eye doctor's office- both using the same insurance benefits. That does include a 10% discount... See more
Company replied
1-800 Contacts always makes it so easy to do business. Got a question? They've got the answer..and always with a smile and typically with something above and beyond I didn't expect. A "gold standard"... See more
Company replied
Company details
Written by the company
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
Gajillion Percent Promise
All of our contacts are backed by a Gajillion Percent Promise, which means if you have any issues we'll take care of it.
We offer free exchanges, returns, and replacements with 24/7 customer service online or over the phone. Call us at 1-800-266-8228, chat us online at www.1800contacts.com/contact-us, or text in at 41800. We'd love to hear from you!
Contact info
4.5
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so simple and easy to order
It was so simple and easy to order. I loved how fast they came and everything was what I ordered. I will continue to order my contacts from them. Very satisfied.
8 April 2026
Reply from 1-800 Contacts
We are happy to hear that ordering was simple, easy, and fast! We're glad you received exactly what you ordered. Thank you for your continued business!
Simple, Easy and Cost-effective
Ordering was simple, and my contacts arrived right on time, but the best part was...the cost! Lower prices allowed me to purchase a greater quantity. A great experience all the way around.
3 April 2026
Reply from 1-800 Contacts
We're happy to hear that ordering was simple, your contacts arrived on time, and you were able to purchase a greater quantity due to our lower prices. Thank you for sharing your great experience!
The price was competitive. I received my order promptly.
I received my contacts quickly.
3 March 2026
Reply from 1-800 Contacts
We're happy to hear that you received your contacts quickly. Thank you for your feedback; we appreciate it.
Reply from 1-800 Contacts
Yay! We're glad you found our product easy to use and convenient. Thank you for your positive feedback; we appreciate it!
I have not received my contacts
16 April 2026
Reply from 1-800 Contacts
We are so sorry to hear you haven't received your order as of yet! That is certainly not the experience we ever want you to have. Please reach out to our team through Chat or give us a call and we'll make sure this is resolved ASAP!
Great Experience!
From the customer service representative to the timely delivery of my contacts in the mail, the service was excellent! I really like the communication and the positive affirmations
6 April 2026
Reply from 1-800 Contacts
We're happy to hear that you had such a great experience! We appreciate your positive feedback regarding our customer service and timely delivery; we value your comments.
They accepted my return of unused…
They accepted my return of unused contacts (which some were expired) and credited me towards a set of new contacts. The person helping was friendly and very helpful.
3 April 2026
Reply from 1-800 Contacts
We're happy to hear that the return process was easy and that our team member was so helpful! We appreciate your positive feedback and are glad you had a great experience.
Received shipment fast!!!
6 April 2026
Reply from 1-800 Contacts
Thank you for the kind review! We are so happy to hear that you had a great experience with fast and speedy delivery. Thank you!
Terrible customer service .poor quality…
Terrible customer service .poor quality product ,several turn lenses .Rude and unkind customer service .Paid for overnight ,didn’t come for 5 days and gave me a hard time refunding
3 April 2026
I’m still waiting for my contacts
I’m still waiting for my contacts! They have been sent to my vacation home on the Cape.
6 April 2026
Fast delivery
8 April 2026
Reply from 1-800 Contacts
Thank you for the kind review! We are so happy to hear that you had a great experience with fast and speedy delivery. Thank you!
Fast service
Fast service. Helpful folks to answer questions. However, there is an almost daily email reminder.. Please reduce the number of those
3 April 2026
Reply from 1-800 Contacts
We're glad you found our service fast and our team helpful. We appreciate your feedback regarding the email frequency and will evaluate how often reminders are sent. Thanks for your review.
I just love 1-800-Contacts and the…
I just love 1-800-Contacts and the Framery. I have purchased contacts for years from them and the process couldn’t be easier. I use their brand of dailies and think they’re the best - and I have tried every daily that’s supposed to reduce dry eye symptoms. I usually don’t even go through insurance because the prices are so good. I’ve done the online eye test twice and have only had great results. I still go to the eye doctor but this has been a nice alternative for me. I’ve also used the online prescription for glasses. I’ve now ordered four pairs of glasses - all different styles and lenses. I love them all! And the price is so reasonable, I don’t mind buying so many pairs.
6 April 2026
Reply from 1-800 Contacts
Wow, thank you for the awesome review! We're glad you enjoyed your experience with our contacts and glasses! It's great to know the convenience and value meet your needs, and that our brand of dailies works so well for you. Thank you for sharing your positive feedback.
i paid for overnight on friday and it…
i paid for overnight on friday and it isn't even going to ship until today (supposedly)
17 April 2026
Reply from 1-800 Contacts
Thank you for the kind review. We are so happy to hear that things have gone well with your order. That is wonderful! Thank you for sharing.
Received them in a timely manner
Received them in a timely manner. And they fit and work great!
6 April 2026
Reply from 1-800 Contacts
We're happy to hear that you received your order promptly and that the items fit and work well for you. Thank you for your positive feedback!
The company is polite and user…
The company is polite and user friendly.
They were able to help me get contacts so fast and with no hassle!
6 April 2026
Reply from 1-800 Contacts
We are so happy to hear that our team was helpful and the process was easy for you. Thank you for taking the time to share your positive experience!
Reply from 1-800 Contacts
We're happy to hear that you were updated on your contacts' locations. Thank you for your positive feedback; we appreciate it.
Best customer service helping me what I…
Best customer service helping me what I need quick. Got my contacts quick as well. First time using and will continue to order.
13 April 2026
Reply from 1-800 Contacts
We appreciate you sharing your feedback. We are so glad that we could quickly assist you with your needs and get your order to you fast. We value your business!
Delivery is prompt and customer service…
Delivery is prompt and customer service has been prompt and helpful.
9 April 2026
Reply from 1-800 Contacts
We appreciate your feedback and are happy to hear that you received prompt delivery and helpful customer service. Thank you for sharing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.