1-800-Flowers.com Reviews 

Overall, the online ordering process was easy and convenient. Unfortunately, my delivery experience completely changed my opinion of your company.
I believe you need to take a closer look at the local florists and delivery partners you work with. They represent your brand, and the quality of their service directly reflects on your company's reputation.
The bouquet that was delivered did not match my order at all. I paid for an extra-large arrangement, but a small bouquet with flowers that were not fresh was delivered instead. I refused the delivery immediately, and I was assured that a replacement would be delivered the same day.
The replacement never arrived. Instead, I received a notification stating that it had been delivered, even though I never received it. I contacted Customer Service multiple times. The representatives apologized and said they were submitting requests to the local florist and delivery team, but nothing was resolved.
What is most disappointing is that responsibility seems to be passed back and forth between Customer Service, the local florist, and the delivery team, while the customer is left without the order and without a solution. This is not the level of service I expected from a company with such a well-known reputation.
After this experience, it is very difficult for me to trust your company or recommend it to others. I sincerely hope you will investigate the performance of your local florist and delivery partners and take the necessary steps to ensure that other customers do not go through the same experience.

Delivery was marked as attempted when no attempt was made. Within 12 hours I started getting spam texts with the name of the recipient but sent to my phone number. Won’t ever use them again.

My mother did not receive her birthday balloons that came with the bouquet of flowers we ordered her. Not only that, but the delivery driver didn’t even have an apt number to deliver to, even though I triple checked the order and we added an apt number. The shop they used simple neglected to include that as well. I spoke to a representative over text and they issued the refund for the balloons, guaranteed that the balloons would arrive long before 8 PM, as she set them as “priority” the balloons never came. I am requesting a FULL REFUND for having ruined a nice experience. Avoid them at all cost. They’re a mediocre, USELESS company.

The flowers looked not even close to the image online- if I could add the image online vs. the image of the arrangement delivered, I wouldn't have to say anything. I ordered it through instacart so 1800flowers has a great loop hole where they don't claim any responsibility even though instacart did nothing wrong- they just deliver it but the customer service was so bad that I'm sure even if I ordered through them, they'd be useless.

They need zero stars. Said they couldn't do our patriotic funeral spray. They had all day to say they could not deliver it. They waited until 30 minutes after the spray should have been delivered to call to say the shop that was supposed to make it couldn't. This was for a Fire Fighters funeral and he had 40+ years of service with us and they screwed it all up. I WILL NEVER ORDER FROM THEM AGAIN!!

I order flowers for my daughter's birthday.They were absolutely beautiful.They were delivered when they said they were going to be delivered. After I read the reviews , I was a little skeptical but I went ahead and ordered and everything turned out okay

I’m so disappointed with this purchase 163.25 -31.35 I paid 131.25 for the smallest tiniest littlest dot of flowers . They were beautiful but they fit in the birthday girl hands literally. I was so embarrassed because I had them delivered. Never again

They did not deliver the flowers that I purchased. They substituted with lower priced product.

I ordered in plenty of time and opted for text notifications.
3:39am arrived at local FedEx facility
6:15am on FedEx truck, out for delivery
1:04pm unexpected delay, delivery moved to the next day.
If it's (allegedly) on the truck, why the delay? Was it going to be left on the truck overnight?
Biggest disappointment ever. Please be very cautious of ordering from this company, honesty doesn't seem one of their strong points.

I had a very disappointing experience with 1-800-Flowers.

My order was not delivered on the promised delivery date, and I wasn't even notified until the day it was supposed to arrive. To make matters worse, they lost the message I had carefully written for the card and told me they couldn't find a suitable substitute for the arrangement I had ordered.

Instead of helping me find an alternative, the representative had me search the website myself because she couldn't find anything. It honestly didn't seem like much effort was made to resolve the issue.

What really shocked me was that the representative offered to call my sister and tell her that her surprise wouldn't arrive until the next day, and even offered to write a note on my behalf. That completely defeated the purpose of a surprise gift and felt very inappropriate. I found the suggestion offensive and unprofessional.

Initially, there was no offer of a discount or any compensation for failing to deliver on the promised date. It wasn't until I complained that they finally agreed to refund the cost of the flowers.

Overall, the customer service was poor, communication was lacking, and the entire experience turned what should have been a thoughtful surprise into a frustrating disappointment. I won't be using 1-800-Flowers again and cannot recommend them based on my experience.

I sent flowers yesterday July 1 to Seattle Washington celebrating my new grandson arrival. The flowers shown in the picture I ordered was double the size and it had a vase . They got half the size flowers in a carton box. Very disappointing and in professional

For the 3rd time in the past 2 years I had another problem with my order and delivery. I had an order scheduled for delivery on July 2nd and unfortunately it was delivered on June 29 th and sat on the patio for 2 days in the Florida Sun ! The receipient arrived home to see this beautiful boquet wilted and dead and now back with Mother Earth . My order included renewal of my passport and a donation to the smiles program also. After spending time reviewing numerous complaints and looking at their website I intend to pursue legal action because they have let down numerous customers and a class action may be what is needed to get their attention. They advertise that they were vetted by Forbes and recognized by Oprah . Well now I vetted them and the results are don’t do business with this Company, a mistake or 2 can happen but consistent patterns need to be addressed.

Did not show up on time for the persons last day of work so they never received them, even though they were ordered 20 days in advance.

I ordered and picked a date for delivery, they missed my anniversary and I couldn’t be more disappointed. I will delete their app and never order from them again.

What a waste
Gary

I was extremely disappointed with the arrangement I received compared to the photo advertised. The bouquet shown online was a full, low-profile arrangement with abundant lavender blooms, multiple white roses, and a carefully designed, balanced appearance in a modern glass container. What I received looks nothing like that.
The delivered arrangement is sparse, overly tall, and dominated by greenery and filler rather than flowers. The featured lavender flowers that make the original bouquet so distinctive are largely missing, and the arrangement contains only a few roses and daisies that do not resemble the flowers pictured. Even the shape and style are completely different—the advertised arrangement is lush and compact, while the delivered version appears hastily assembled in a narrow vase.
I understand that substitutions may occasionally be necessary, but this goes far beyond a reasonable substitution. The overall look, flower varieties, proportions, and presentation do not match what was advertised. If I had seen the arrangement I actually received, I would not have purchased it at this price point.
I feel misled by the product listing and would not recommend this florist based on my experience. I expected something similar to the photo; instead, I received an arrangement that bears very little resemblance to the bouquet I ordered.

Didn't arrive in time for my gathering. Should have probably listened to the reviews. Shop local instead.

The flowers almost being on time is the only reason for 2 stars and not 1. The flowers looked terrible and I wound up going to Acme, grabbing some flowers and combining the two orders to make them semi decent. I was so upset over this because it was for my daughters graduation.

I ordered a sympathy plant for a coworker on 6/3 and it was not delivered until 6/18 after I chose the delivery date 6/9.
The earliest possible delivery date offered was 6/8 for an additional $10. That was the day of the funeral so I went for the next day so I knew should would be at work to receive it. The offered delivery date was a lie as they changed my date to 6/17 without even informing me. i had to go find the email and look at the order status on the website after it didn't show up on 6/9. Then it was delayed yet again, this time with them blaming FedEx and was finally delivered 6/18.
Also, the character count on the message you can include is so ridiculously small that they had me sitting at my desk writing a sympathy haiku. Will never order from them again.

I am very disappointed with my purchase from 1-800-Flowers on June 16, 2025. This was my first time using your service, and unfortunately, the order arrived incomplete, which ruined the surprise I had planned.
I ordered flowers, balloons, and chocolates for two birthday celebrations. While the flowers and balloons were delivered, the chocolates were missing from the order. The gift was intended to be a complete birthday surprise, and the missing item made the experience disappointing for both recipients and for me as the customer.
I chose your service because I expected a reliable and memorable gifting experience, but the incomplete delivery fell short of those expectations. I hope you will review this issue and take steps to improve quality control so that future customers receive exactly what they order.
Overall, I am very dissatisfied with my first experience and would appreciate a resolution regarding the missing chocolates.

Unbelievable con. I have never seen such a popular company get away with theft so blatantly. I purchased an $80 item and was supposed to have it delivered same day. When they told me that they couldn't deliver it until the next week, I cancelled the order. The $80 authorization was taken out already, and this was on May 23rd. The money still hasn't been given back. Every time I call, they refuse to let me speak to a supervisor, and the timeline for return increases every time I call. SMDH