1-800-Flowers.com Reviews 

Order flowers last Thursday to be delivered yesterday Tuesday to my 86 yo mom. Yesterday came , kept calling to check no info. They kept saying by 8pm. Called back after 9pm to find out delivered was not done. No call, no text, no email no nothing. After complaining about not being to fulfill ther guarantee and what I paid for they offered me 10% off next service ( what a joke) asked for refund it will take ten days to be credited back on my account , reminder the money was deducted immediately. Any reliable company would offer deliver no charge and money back! Not them. Will not go back or recommend EVER

I ordered beautiful flowers for my granddaughter's 1st dance recital well in advance. We were home when I received the email that they were delivered. However, nothing was received. Our doorbell camera didn't confirm a delivery and my husband checked with the neighbors. After getting through the AI bot to chat with a live agent, she told me that sometimes the email is received before it is actually delivered. She said they had until 8 pm and she would track it to make sure I get it. I never did. At 8:00 pm, I chatted with another agent who said he would get it resolved and I would have the replacement flowers by Tuesday, which wouldn't work because the dance recital was Sunday. He said the soonest I would get them is Monday and he would credit the shipping charges. I asked for a full refund as this was unacceptable. I will not order from here again.

My order was marked as delivered the first day, but I never received it. That alone was already frustrating because I paid for an arrangement and expected it to arrive when it was supposed to. It finally showed up today, but the arrangement was extremely small and not worth the price at all. I am very disappointed because the picture and the cost made me expect something much nicer and fuller.

What makes this even more upsetting is that this arrangement was for my grandmother’s funeral, and it never made it there. That was a very important and emotional occasion, and not having the arrangement delivered on time was extremely disappointing and hurtful.

To make the experience even worse, my camera caught the delivery driver doing something very disgusting and inappropriate while handling the delivery. That was unacceptable and honestly made me feel even more uncomfortable about the entire order. Between the false delivery update, the late arrival, the poor size of the arrangement, it not making it to my grandmother’s funeral, and the driver’s behavior, this was a terrible experience. I am extremely disappointed and will not be ordering from here again.

They charged me extra for delivery on Sunday
But after many time sending emails and phone calls finally they send the flowers in a box by fedex delivery with 5 days delay

I’ll never go with them again

I rarely send flowers from this place because they farm out there bouquets to local florist without giving them much money to fulfill the order often they are late. And not very good. Also, they are listed on the cruelty, free investing site as being exploitative of animals.
This is somebody’s Review
Ordered from 1800flowers.com. Order showed up at 11pm when the delivery was supposed to only be completed latest by 8pm. The delivery person woke up my recipient from bed, whom was unable to pick up the flowers due to the rules of their apartment. The delivery person never came back and the flowers and chocolate were never delivered with no refund from the website. Terrible website that did not care about the delivery not completing. They kept trying to give me a discount (much lower than my order amount) on my next order on the website instead of my money back. DO NOT ORDER FROM THEM.

My husband purchased flowers for Valentines Day. We never received the order, so we called for a refund. They claimed they would process the refund, but never did. Customer service was nice but didn't know what the hell they were doing. It cost over $200 for everything he purchased. What a waste of money. Would 100% NEVER purchase from here again.

I absolutely loved the Wings Of Serenity Flowers but what I wrote in the description is not what I got on the card.

Absolute waste of money. I spent $70 on a bouquet for a sick friend and they received a pathetic looking grocery store bouquet in a vase from the dollar tree. It looked absolutely nothing like the photo. The whole bouquet was of filler flowers.

I ordered flowers for a funeral with a live agent on Wednesday 6/3/26. The flowers were to be delivered on Thursday 6/4/26 to a funeral home. The flowers never got delivered and no one from 1800 flowers reached out to me. I called them on Saturday 6/7/26 to confirm my order and the flowers were never delivered. I have been doing business with 1800 flowers for years and never experienced anything like this. I am hurt and upset about the situation. I do not recommend doing business with this company. The funeral is over and my love one never received the flowers.

I ordered a dish garden for my home from 1 800 flowers. I decided to go that route rather than plant one myself because I wanted to give it every chance of survival. I could not be more disappointed. I paid for a medium, but got what looks like a small. I ordered the particular arrangement I did because I loved the basket and it had a neutral burlap bow. I got a ridiculous purple ribbon that is not even tied in a pretty bow. It’s just kind of stuck on the handle and it looks like I might’ve tied it. It is in a basket that has a handle. It is a shiny cheap wood basket with a handle that looks like something a kid would put their Easter eggs in. Why would I want a handle on a plant? These plants are going to grow and it will be almost impossible to transplant them because of that handle in the way. I have to re-emphasize how cheap the basket looks. Between the cost of the actual arrangement and shipping, I paid over $80. What I received is a very poor value for my money. The last few times I’ve ordered from 1 800 flowers. It has been the very same thing, so you would think I would learn. I would have been better to go to Lowe’s and buy plants and plant them myself.

Never use this company, I ordered a boutique of flowers to be sent to my girlfriend at her job. She's a nurse at the local hospital, I ordered and set the delivery up for that afternoon. 5 hours later I get an email saying to call customer service. I call and they say that the local florist wants $56 more for the delivery and flowers but flowers.com said they would pay $10 of it. I said no, you sold me a product at a listed price, don't come back trying to get more money. They was rude and said they wouldn't cover the cost. If you own a business and can't honor your listed prices then you need to shut the doors, if you screw up you fix it for the customer. Flowers.com is a horrible business.

Late delivery, it was clearly stated BUSINESS, fedex showed up at 430, back timed it to show 137p to hide the late delivery. Product showed up in a box, not assembled, but charged all these extravagant expenses as if it was going to show up beautifully assembled, NOT IN A BULK BOX! When I went back to review my order, all those piddly charges were not on the invoice. NEVER AGAIN and I hope that my review is read, I will post on Google as well, I have a huge following for such scammers as this company.

I wish I could leave zero stars.

I ordered flowers to be delivered to the funeral home by 12 PM since the viewing started at 1 PM. Unfortunately, the flowers did not arrive until 6:30 PM, long after the service and viewing were over. The family never even got to see them.

This is completely unacceptable, especially during such a sensitive time of bereavement. When families are grieving, reliability and professionalism matter. I am extremely disappointed with the lack of urgency and communication.

I would not recommend using this company.

I wish I could give zero stars.. Dead, wilted flowers with and arrangement that was better suited for the TRASH. UNBELIEVABLE and 100 down the drain. DO NOT ORDER FROM THEM

Terrible. Got flowers as gift. Box had red spider mites crawling on outside. They replaced them. Had optional chocolates. Opened them to find a melted mess.

Only gave it one star because it provides awful service. AI blames recipient and sender for not including a message EVEN though the card says message attached. Use your local florist folks...

I was called and told the flower shop didn’t have flowers I chose. They can put together a comparable bouquet. When I saw the bouquet, they were not filled with flowers and most definitely not worth $123. This is something I can get at a grocery store for $25

I ordered the floral embrace with number 50 balloons. It was for my nephews 50th birthday, May 30. I received a call stating the florist did not have the balloons and they would put two small balloons in the arrangement. This is $139 arrangement when speaking to the representative from overseas, she could not tell me what the balloons were and how small. I requested that she called the florist and find out what they were using. I sat on the phone for 10 minutes. She came back to tell me their representative had no idea what they were using (florist). These balloons are pretty common. They could’ve easily walked out the door and gone to Michael’s or someplace to get the 50. When asked if she checked with other florist, she said no one had them. This is in Milwaukee. This is very disappointing. That was the whole point to ordering this arrangement. She offered to refund me $22 for shipping. She has no idea what type of balloons going to be used nor do I. For all I know it’s going to be SpongeBob or hello Kitty I will never use 1-800 flowers again. This is a true bait and switch. Update, as of June 3 still have not received the flowers. The whole thing is a joke.

I ordered sympathy flowers to be delivered prior to the funeral service of the mother of some close family friends. The service was at 11:00am and the flowers did not arrive until almost 4pm! The service had been over for hours, the mother had been buried, and the family members had all departed to return home in different States. This is the 2nd issue I've had within 2 months with deliveries not arriving on time from 1-800-Flowers.com. I positively will not be using their service again.

Hello, I would like to warn other please don’t use 1-800-flowers My boss “tried” to send flowers to my family to the funeral home. She ordered the flowers paid, and they never sent the flowers 😭 RIDICULOUS!! Don’t waste your time!! VERY VERY SAD AND HORRIBLE CUSTOMER SERVICE!!!!