1A Auto  Reviews 1,527

Bought some struts from them for $313.68. Bought some bulbs from another company. Just so happens that both products were defective and I returned them both to FedEx on the same day. FedEx mixed up the packaging and the lightbulb seller destroyed the struts and admitted to me via email. I sent the wrong mail to 1aauto to prove that it was just a shipping mixup. Receipts, screenshots and email proof messaging with their customer service for days. The light bulb seller refunded me fully understanding that it was not my fault. 1aauto did not refund me the $313.68 with all the proof I sent them. They stole almost $400 from me right after the holidays. Refused to even partial refund. I do not recommend this company to anyone. Cheap parts and dishonest customer service. And I will never return to this site. I will continue to share this testimony to warn innocent consumers of this company. Bad business!!

I would give them a zero if I could. There website had a guaranteed fit for my 2011 ford f-350 for the steering linkage. I bought it and it turns out it was for a wide steer. I couldn't get to working on it right way. It was past the 60 days. I contacted them and they tell me that I will have to pay 120 to ship to them for them to view it and give me 200 buck back for something I paid 300 plus for. So I said ok never mind I just am going to buy the right parts and just sell the other stuff. I order the new parts on Tuesday the 10 of February. They say order now get it Friday February 14th. I wait and wait no tracking for shipping. I messaged them today February 15th for them to be like oh well sorry we don't have them in stock yet the website had to tell you we were out. So instead of them admitting there website sucks and made a mistake it was somehow my fault. And so it won't be ship until Monday February 17th and of course they made the mistake I ask for faster shipping because my trucks in pieces they say no and end the conversation so pretty crap customer service, and no responsibility for messing up orders and the website will lie to sell things. Ive spent over 550 bucks for what should only have been 250 but the there website will lie about what fits and will lie on what they have. Probably the worst company to buy parts from. You'll either have a great experience which I've had with them. Or the absolute worst they don't care about your experience or taking care of you they just want your money.

The warranty and return policy is second to none. I had a AC blower motor go out that I purchased three years ago. I called customer service and within 10 minutes they had a brand new part heading my direction. Wonderful service.

I called explain my concern and before I could finish customer service had already processed my exchange and sent a return label and told me to rest assure that this was something that definitely would be fixed and not to worry

Thank you so much

I was calling only to give a concern and a comment on parts that I ordered that were possibly defective without the thought of a replacement or reimbursement and you guys went above and beyond got some information and replaced my order.

I ordered various parts for my 2001 Jeep Grand Cherokee from 1A Auto . It took me a while to get around to performing the work only to find out that the main part I ordered is incorrect and won’t fit, even though I received a guaranteed fit using there fitment guide on their webpage . I called customer service told them right off the bat that I’m at their mercy because I’m past their refund timeline was just wanting to see if they could provide some type of help ?
Only to get the customer service representative to repeat twice to me that I was past the
( 60 day return policy ) . I mentioned to her I would no longer support A1 auto if this is the way they work with clients that have supported and spent thousands dollars over the years .

Had some issues with my parts and customer service went above and beyond to resolve my issue! Lifetime customer from now on
Thank you again for your great help
Gary

Great parts & great pricing!
My favorite thing about these guys is their fantastic installation tutorials.
Parts always ship quickly & fit as described.

I had to call and warranty a part yesterday and had to turn around and do the same thing today for a like part on the same car and usually calling any customer service line nowadays is an exercise in a persons patience but neither of the 2 times I called was it unpleasant, even including hold time the calls were less than 10 minutes start to finish. That is in itself incredibe. The ladies(two different ladies, two different calls) were very nice, knew how to navigate the computer system quickly, and had me set up really fast. You guys rock

excellent customer service and value. thank YOU Donna!

They have good customer service.

I was able to buy a single part that I needed cheaper than what a shop said and arrived sooner than due date and had a video for me to do it and I did in under 5 mins when got told it would take longer would definitely buy from them in the future thanks 10/10

I had purchased two solenoid for my vehicle and was having some issues, but 1A representative was very understanding and stand by their products which did made my day.

Thank you.

Great customer service

Very professional and congenial.

Worst experience with parts. Took over two weeks to arrive. Front rotors were wrong for my car even though I was very careful putting in my information on their site. Customer service was awful. They wouldn’t give me a full refund or pay for shipping. They claimed it was my fault. In the end I received 30% refund.

Whenever I call A1 auto, the customer service is always phenomenal. Their help and expertise is top notch. I would never shop anywhere else for anything for any of my cars.

I always have a great experience when dealing with this parts store. The customer service stand behind their products.

I had bought parts from 1AAuto several times before with no issues. I bought a set of frt and rear brake pads and disc for my sister in law’s car. I took the car apart and found that the rear brakes didn’t need changing. I made arrangements to return them for a refund. They charged me to ship them back. They said they would refund the cost of the parts minus shipping. I shipped the parts and didn’t receive a penny for the parts.
I understand I missed diagnosed the job, but I feel I got ripped off. I’m buying my parts from Amazon now.

Ordering was easy, customer service has always been helpful, and fast at what they do.