1ère Avenue Reviews 

251
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and welcoming staff for creating a wonderfully warm and comfortable atmosphere while providing expert guidance during their styling visit. Consumers also truly love the stunning selection of garments available and deeply appreciate the exceptional care given to every single package received. However, some customers also noted occasional unexpected issues concerning merchandise quality and online order fulfillment processes. Specifically, a few people experienced frustrating problems regarding incorrect sizing guides, missing items from their shipments, or fabrics failing to hold up well after washing.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptionally warm, welcoming, and patient... See more

Service

Clients share appreciation for the service, highlighting the exceptional hospitality and attention to detail... See more

Product

Customers consistently report positive experiences with product selection and quality. Reviewers frequently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how comfortable they felt... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are consistently excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item came within the timeframe expected. The item was in stock, although my local store was unable to get in my size, so they seem to stock adequate variety of sizes. The item comes beautiful... See more

Company replied

Rated 5 out of 5 stars

My daughter and I went shopping for her prom dress, and from the moment we arrived, we loved the atmosphere of the place. It was warm, welcoming, and lively, with such friendly staff that we immedia... See more

Rated 5 out of 5 stars

My sister was served by Tamara for her prom dress. She and the whole staff are absolutely incredible! They were super helpful, honest and were a great guidance. So welcoming, caring and loving. They a... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, Melissa was so sweet. I came here to shop for my prom dress. She gave me her honest opinion on my dress picks and even taught my mom how to tie my dress. Loved the shop’s great selectio... See more


Company details

  1. Ladies' clothes shop
  2. Clothing Shop
  3. Dress Shop
  4. Fashion accessories shop
  5. Outerwear Shop
  6. Plus Size Clothing Shop

Written by the company

1ère Avenue is a family-run Canadian boutique dedicated to exceptional client care and a personalized shopping experience for more than thirty years. As an official retailer of Joseph Ribkoff and other renowned designers, we proudly offer a curated selection of contemporary fashion that blends craftsmanship, comfort, and sophistication. Whether shopping online or visiting our boutique, clients enjoy attentive guidance from a team that values honesty, expertise, and style. Our flagship boutique features two floors of garments and accessories, with private fitting rooms designed for comfort and confidence. Whether you are searching for everyday essentials, eveningwear, or pieces for special occasions, our associates are here to help you discover silhouettes that make you feel your best. Our online experience mirrors the care found in-store, offering fast shipping, responsive customer service, and detailed product information to support a seamless shopping journey from start to finish. 1ère Avenue est une boutique familiale canadienne qui se consacre à un service client exceptionnel et à une expérience d’achat personnalisée depuis plus de trente ans. Détaillant officiel de Joseph Ribkoff et d’autres designers réputés, nous proposons une sélection soigneusement choisie de pièces contemporaines alliant qualité, confort et élégance. En boutique ou en ligne, chaque cliente bénéficie d’un accompagnement attentionné et d’une expertise sincère. Notre boutique s’étend sur deux étages de vêtements et d’accessoires, avec des cabines d’essayage privées conçues pour offrir confort et tranquillité. Que vous recherchiez des essentiels du quotidien, des tenues pour une occasion spéciale ou un look signature, notre équipe est là pour vous guider. En ligne, nous offrons une expérience fluide, un service client réactif et une livraison rapide pour vous accompagner à chaque étape.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(251)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sweater coat arrived in a few d as…

The sweater coat arrived in a few d as us after ordering in. It was packaged was packaged beautifully.. it had the return postage if needed to be returned. I love the sweater coat it kit perfect. Thank you. Great price it was on sale.

18 November 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Karen,
Thank you so much for your kind feedback!
We are so happy to hear you enjoyed your experience and we appreciate your support!

Rated 5 out of 5 stars

Great service first class

Great service first class
Delighted with my purchase

15 November 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Judith,
We’re so grateful for your feedback! It’s wonderful to know that you had a great experience with us and we are so happy we could provide good service!

Rated 5 out of 5 stars

Wonderful place to shop!

The items I purchased were beautiful and fit perfectly!!! Customer service was excellent and items were shipped via FedEx and arrived quicklly and beautifully packaged and ready to wear - right out of box!

12 November 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Michele,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your items fit perfectly and that our team could help you. We truly appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Something is wrong with 1st Avenue...

I ordered two dresses in the same style from 1ere Avenue - one black and one blue. Each arrived separately at different times - the black one first. The return period for this store is 14 days. I became ill and was unable to return the black dress on time. They agreed to give me store credit for it. I delivered the blue dress to the post office within the 14-day return timeline for a full refund. To my horror, today I checked my email and a message told me that the store was giving me CREDIT - NOT A FULL REFUND - for the blue dress that I returned on time! This store in 100% unprofessional and possibly 100% unethical. If they don't sort it out, I will apply for a charge back with my credit card company! Also, when I went into my customer account with 1st Avenue, I was horrified to see that instead of my name on the customer icon, was the word "scabies." What?

21 November 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Gale,
Thank you for sharing your feedback.
While we are not entirely certain what occurred, upon further research it appears that a site translator may have been used on your end, which changed your name to French and caused the word “scabies” to appear. The customer care team does not have access to or the ability to modify that information on our side.
We also wanted to provide additional clarity regarding returns. When a package is received, our system first issues a temporary store credit as a default step. Once our team processes the return, this is updated to either a refund or a store credit based on the option selected. In your case, because your purchase was within the eligible return period for full priced items, the amount has been refunded to your credit card.
As an exception, we have also processed a refund to your credit card for the black dress, despite it being slightly outside the return window.
We hope this resolution is satisfactory, Gale. Our goal is to ensure every client has a pleasant and seamless experience with us.
Our customer care team is always available for any further questions!

Rated 1 out of 5 stars

Extremely Disappointed with Online Orders


I’ve placed several online orders with 1er Avenue Boutique, and each time the website showed that the item was in stock. However, after waiting for updates, I had to call to inquire about my order status — only to be told that the item was actually out of stock and my order was canceled. This has happened multiple times, and it’s extremely frustrating and disappointing.

If items are not available, they should not be listed as in stock. The lack of communication and unreliable inventory makes the online shopping experience very poor. I will no longer be ordering from this boutique unless they significantly improve their online service and accuracy.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

Easy Peasy! First time ordering from this store. I’ve been to the retail location multiple times but having moved out of province makes it a lot harder to do. Love the selection and how easy it was to find the right size the first time around. Also loved the videos showcasing the clothes that n real women with “normal” body types. Makes it easier to decide if you’ll like the piece or not. Will definitely do this again. Fast, efficient and, oh so fashionable. Thanks 1ere Avenue!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & Convenient Shipping Experience

My order arrived quickly and I was happy that everything was provided in the package if I should need to make a return. This is a smart and efficient way to ship items and guarantees that I will be a repeat customer!

15 May 2025
Unprompted review
Rated 3 out of 5 stars

Good communication, Poor drop off

Good thing there was good communication through text and email and the dress box was left on the front step in the pouring rain. No attempt to put it between the doors. Could have been a disaster is I wasn’t able to pop back home immediately as the box and tissue paper was black and the dress was pink. Glad I was able to save it from getting soaked.

15 May 2025
Unprompted review

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