1homeservice Reviews 

177
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers had a great experience with this company. Customers frequently praise the technical staff for being exceptionally prompt, professional, and arriving quickly to resolve household appliance issues on the very same day. People note that the technicians always explain the repair process clearly, work with great efficiency, and leave appliances working perfectly. However, some people mentioned issues regarding unexpected high costs and brief inspections that failed to resolve the underlying appliance problem. A few customers also reported that communication with the office staff could be improved, noting that getting reliable follow-up support was sometimes quite difficult.

What people talk about most

Service

Users describe positive interactions with service, highlighting the outstanding efficiency, attention to... See more

Staff

Customers consistently note positive experiences with staff, praising the team for being exceptionally... See more

Price

People report ambiguous experiences with price, as some reviewers express great satisfaction, stating the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edward came & repaired my washing machine, on the same day as I phoned in. He was extremely pleasant telling me exactly what he was doing. A bit pricey but all sorted in one day can’t be bad. Fortu... See more

Rated 5 out of 5 stars

Bogdam, the service engineer, was thorough and did a great repair of our washing machine. Very satisfied to have got it repaired within less than 24 hours of it breaking down.

Rated 5 out of 5 stars

An excellent repair experience, thank you. Two technicians came to check my broken Miele fridge/freezer, ordered the required parts & repaired it in a timely manner, with minimum fuss & maximum pro... See more

Rated 5 out of 5 stars

Had the best experience with! So friendly, professional, and went above and beyond. Highly recommend to everyone!


Company details

  1. Appliance repair service

Written by the company

We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD


Contact info

4.0

Great

TrustScore 4 out of 5

177 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(177)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and quick service

Great and quick service. Washer/dryer working again as new. Very friendly engineer as well.

14 June 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Helpful and were able to come in less than 24 hours

Our washer broke and we needed help. They arrived quickly and had the parts in the truck already. Less than 24 hours and it all works again

15 June 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 1 out of 5 stars

Terrible experience

Terrible experience, bad communication, really expensive call out and not informed of the issue/ when they would be back.
Tried to rebook and had to chase, they then informed me that they had ordered the wrong part.
Whole process was really unprofessional and felt scammy.

16 May 2024
Unprompted review
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Reply from 1homeservice

Hello, we are sorry for the experience you had with us, the spare part arrived late. I wish you a good day !!
Team: 1 HOME SERVICE

Rated 5 out of 5 stars

16-05-2024 intervention for a neff…

16-05-2024 intervention for a neff error 24. Took like 30 min, 69£ plus parts (broken oump) 109£ makes it 178£. And now the dish washer works

16 May 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Good service

Very pleasant, quickly got the job done efficiently. Came on short notice and went extra mile to fit us in.

14 May 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, did a good job and was very fast!

14 May 2024
Unprompted review
1homeservice logo

Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Clean and efficient job!

The gentleman was very polite, courteous and provided a very clean and efficient job! Would definitely recommend if your looking for a quick and efficient job

30 April 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 4 out of 5 stars

Easy and quick experience with the…

Easy and quick experience with the technician. However they didn’t make the original time slot and had to push it back a day

10 May 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 1 out of 5 stars

Avoid

Guy was in the flat for 10 seconds, stuck his hand on the inside wall of my fridge and told be to buy a new one. Then the card machine was out and he's on his way. £70 for the privilege, that call out charge is extortionate really if you operate in the area and they literally do no work. I hope the person running 1homeservice treads on a lego brick.

8 May 2024
Unprompted review
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Reply from 1homeservice

Hello!!
The engineer came, found the problem with your refrigerator, and told you that it can't be repaired, it has gas leaks, if it could be repaired, he would definitely have stayed and solved the problem, thank you!!

Rated 5 out of 5 stars

Washing machine problem, part 1 sorted!

Edward came within the alloted time. The washing machine had F28 and also had stopped working. He went through checks keeping us updated and showing us his progress and telling us do' and don't to help look after the machine. He was very helpful and gave us honest options through explanations, for us to make a confident decision on the next step, for the spinning issue we're having with our machine, which lead to us needing to get parts.

2 April 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Edward was really great

Edward was really great. He came in and fixed the washing machine without any fuss and didn't try to get any extras out of me. Above all he didn't leave a mess to clean.

2 May 2024
Unprompted review
1homeservice logo

Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

The engineer was very helpful

The engineer was very helpful, quick efficient and solved the problem quickly. Thank you!

29 April 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Marius was really great

Marius was really great. Dryer working

24 April 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Very professional

Very professional, on time and did a great job

22 April 2024
Unprompted review
1homeservice logo

Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Perfect service 10/10

Perfect service 10/10, quick and with really fair prices i recommend to everyone

20 April 2024
Unprompted review
1homeservice logo

Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Thank god for them

Thank god for them, saved me so much money. Quick and easy

19 April 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Recommend - great service

Jack was great. He arrived quickly and had a professional and easy going manner that made me totally at ease having him in my home. He worked quickly and successfully fixed my washing machine. I was delighted that he had the part he needed in his van. I thought that the cost was fair and I’m very happy with the 12 month warranty.

17 April 2024
Unprompted review
1homeservice logo

Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Excellent service. On the 16th April we had a young man…

On the 16th April we had a young man attend our care home to diagnose the cause of our Daewoo fridge freezer that had stopped working due to unplanned power cut. He was polite and very efficient. I would like to thank him for his professionalism and honesty. Unfortunately I cannot remember his name I think it was Marius but he is credit to your company. Thank you again for your help.

16 April 2024
Unprompted review
1homeservice logo

Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 1 out of 5 stars

Avoid like the plague!!

Avoid this nonsense of a company! They extortionately over charge their customers and provide false warranties. On top of that, they falsely diagnose to charge even more!

1 April 2024
Unprompted review
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Reply from 1homeservice

Hello !
You contacted us for the first time in 2023, after 6 months you contacted us again for the same refrigerator only because it had another problem for which you do not have a warranty, from us you only had a warranty for what we repaired the first time, we did not leave you a warranty on the whole fridge, thank you!!

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