Edward came & repaired my washing machine, on the same day as I phoned in. He was extremely pleasant telling me exactly what he was doing. A bit pricey but all sorted in one day can’t be bad. Fortu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD
Contact info
United Kingdom
- www.1homeservice.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really fast service and a fair price
Really fast service and a fair price. Recommend them!

Reply from 1homeservice
Quickly identified the issue and had…
Quickly identified the issue and had the spare part available to fix the issue. Very experienced and knowledgeable - very happy with the service

Reply from 1homeservice
Super quick arrival and speedy fix of a…
Super quick arrival and speedy fix of a jammed washing machine door - thank you!

Reply from 1homeservice
Quick but overcharged by A LOT
The service was super quick, I have no issues with the engineer. However, I was charged £109 for a washing machine handle that retails at 10 pounds, plus another £100 for installation, which on the website says it will be £50 +VAT. My total came to just over £200 for a 15-minute job. So, yes, the problem was solved...but the price was completely unreasonable.
When I challenged them on that ("why are you charging me ten times the price of the part?") they deflected and only offered to reimburse the VAT, "as there had been a misunderstanding".
You can't trust people like this. I don't know why they need to stake their reputation by marking up spare parts prices in such a gross way.
Jack was great
Jack was great! Was super fast and efficient, and even solved another issue with our washer dryer that we kept on postponing! Super helpful!

Reply from 1homeservice

Reply from 1homeservice
It is the best and quick service that…
It is the best and quick service that we had and the engineer fixed our fridge in 90 minutes which was amazing job. I will recommend to everyone especially if it is emergency.
Thank you

Reply from 1homeservice
I could arrange a service visit within…
I could arrange a service visit within 24 hours and the engineer was extremely professional and did the necessary repair in less than an hour.

Reply from 1homeservice
Professional, No-Fuss Service, Highly Recommended!
Extremely impressed with this company. They were able to send an engineer on the same day to fix a broken washing machine; he was on time, organised, understood the issue and fixed it promptly using parts that he had with him. Will definitely use them again. Thank you so much :-)

Reply from 1homeservice
Impeccable speed
Impeccable speed, courtesy and service. We waited 2 weeks for the insurance company to send out a surly, rude engineer who hadn’t even been told the problem correctly. 1 home service came 2 days later (it would have been less if we hadn’t needed to order the part) and were a complete delight to deal with.

Reply from 1homeservice
Amazing fast appointment
Amazing fast appointment, my dishwasher broke last night, Miele and their service partners offered an appointment next week, I got service scheduled today, Jack was polite, professional, efficient and had a spare part in his car!

Reply from 1homeservice
Prompt and attentive
They did a great job fixing my freestanding tumble dryer. They came to check out the issue very quickly (same day that I put in the request). The dryer needed a new part, they diagnosed the issue, ordered the part, and then contacted me promptly when it came in. Repair has now been made! Punctual and easy to work with. Thank you!

Reply from 1homeservice
Problem fixed
Problem fixed. Had an issue with our fridge freezer, booked for an appointment the following day. Communication was excellent, and the problem (which turned out to be a dead mouse mangled up in the motor, would you believe it) was dealt with with humour and minimal fuss. Highly recommended.

Reply from 1homeservice
Excellent, efficient servive
Booked in the morning and had engineer visit in the evening. Very polite and efficient, he had my dishwasher up and running in about 15 mins. I would definitely use this company again.

Reply from 1homeservice
Phoned Monday at 9am
Phoned Monday at 9am, engineer arrived at 14:40 to fix a door switch on our washer dryer. Very polite and had the part he needed - he wasn’t there long enough for me to arrange parking for him at 3pm!
👍🏻👍🏻👍🏻

Reply from 1homeservice

Reply from 1homeservice
Great job
Great job! Came in, fixed the issue and was super helpful and nice. Fast and reliable no extra hidden charge and had the spare part with him.

Reply from 1homeservice
Efficient, professional, quick
I’m so grateful to this company for their efficient work and service, that I almost cried when my washing machine was fixed. I was a victim of a terrible company who charged me and did not fix the issue for 1 month! After that I found 1homeservice and I received a quick and professional service for just 3 days my 1 month problem was fixed! I’m so lucky to have found them, just regret I didn’t find them in a first place and save myself this horrible 1 month journey I had with the previous scam company.

Reply from 1homeservice
Friendly engineer and very speedy and…
Friendly engineer and very speedy and efficient service!

Reply from 1homeservice

Reply from 1homeservice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







