1pMobile Reviews 

I'm not a new user, but started a second SIM with the wrong form of startup, contact with 1P produced their usual prompt and corrective response, ( yep, that's right I've made mistakes previously). This is the sort of response we should obtain from all service providers but it's not the norm these days. Very well done, keep the others on their toes. Thank you very much for clear precise help.

Thanks ! Thanks !

Recently made the switch from EE to penny mobile, with the following features:
1. Great 4G cover (because 5G is still patchy in UK)
2. Uncapped speed (if you are near a mast, I have seen 900Mbps downloads)
3. Email 2FA (but I am hoping they might do authenticator or passkeys in the future)
4. ESIM
5. 30 day rolling with no price increase
6. EU roaming

Great service and value for money.
Was a bit nervous about leaving my previous provider as I've always been with one of the "big" names.

No problems at all. Swapping my number to the new SIM was very easy and smooth. Lots of updates and information while it was going through.

The actual service is as good or even better then my previous provider. They use the EE network with no restrictions.

Now I'm paying a lot less per month, got a bundle on a monthly rolling contract, with an improved service.

If you're thinking about using 1p Mobile I can highly recommend it.

Very nice service

I recently ordered an extra SIM card online which was fairly straightforward and it arrived in the post the next day.

Since changing from O2 my bills are a lot cheaper and my phone connection is a lot better

I left ee because of price rises and had a look around for other carriers using ee line and found 1P was the best out of three, it’s just like being at ee apart from the price no price rises and cheaper

Fantastic telephone help line.
I recommend this company

Great network coverage in my area. Fast delivery of sim card.

I transferred from EE and so far so good. Nice simple website with all settings easily accessible. No difference in coverage and much cheaper. I have not had cause to use customer services yet so the jury's still out on that.

The cost of the service is ideal for the usage that I require.

I appreciate that my situation may not reflect the typical experience, as I ordered a gold number. However, the process so far has been quite frustrating.

I received my SIM on Friday and attempted to activate it on Sunday, but I was unable to make calls. I contacted customer services on Monday and was informed that the wrong SIM had been sent. A replacement arrived on Thursday, but the SIM number on the accompanying letter did not match the number on the physical SIM.

I requested activation online using the physical SIM number at 10am on Thursday. It is now the end of Friday, and my phone still has no service. When I contacted customer services again, I was told there is a backlog on SIM swaps, and activation could take up to an additional 48 hours.

Update: Service was established on Saturday morning - so 2 days to activate and 6 days after I started paying for the service.

A smooth transition from my previous provider, which appeared to be carried out overnight, proved no disruption was made to my mobile phone service.
Clear instructions were provided, my number was transferred successfully and the whole process went really well. Thank you!

Since being on this network the signal has got weaker and a higher number of not being able to contact me .

Prompt and helpful Customer Service.
Very easy to switch to with no issues.
Excellent rates.

Im a new customer with 1pmobile I love the connection especially when you share your connection with other devices I have three or four devices connected at the same time and mobile signal is amazing much better than my previous network which was smarty as there signal cut off from time to time as on 1pmobile not issues signal remains strong all the time and networks very cheap too.

So far, so good. Coverage is excellent and speeds equally so. Not noticed any slowing like my previous provider.
The transfer of my number was also very quick and hassle free.
Keep up the good work 1pMobile. Very pleased.

The number transfer process was unexpectedly quick; it was also simple and straightforward. I’m really pleased I made the change to 1pMobile - my signal is so much better - just about everywhere.