1pMobile Reviews 

19,956
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, often highlighting the significantly lower costs compared to previous providers while maintaining high-quality service. Many appreciate the seamless and easy transfer process, including porting existing numbers, and find the user experience straightforward and simple to manage. The service itself is frequently described as excellent, with many noting improved coverage and signal quality, often comparable to or better than major networks like EE, without the high prices. However, some reviewers were not happy with customer service, reporting difficulties in reaching support via phone or email, and issues with responses or problem resolution. A few other people also felt that the transfer process was problematic, experiencing delays or difficulties in porting their numbers.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the excellent coverage and... See more

Price

Reviewers highlight positive aspects of price, with many finding the service cheap and competitive,... See more

User experience

Customers had positive experiences with user experience, finding the SIM setup seamless and straightforward,... See more

Value for money

Users describe positive interactions with value for money, with many reviewers highlighting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The connectivity is just as good as EE but the cost is considerably less and European roaming is included as standard. The transfer was seamless. I would have given 5 stars but I think 1p mobile coul... See more

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more


Company details

  1. Mobile network operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20k reviews

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Asks customers to review

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Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,956)

1,505 reviews in the last 12 months

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Rated 1 out of 5 stars

10 pounds Minimum Spending Limit Exists

Consider cautiously if you would like to purchase the Pay-as-you-go SIM because you are a low-volume user of data.
They require a 10 pounds minimum spending over a 120 days period.
I have just found out after finishing the purchase; their advertisement did not mention a single word of this limit. (although technically it was disclosed in the T&C)

10 May 2026
Unprompted review
Rated 1 out of 5 stars

What a greedy bunch this lot are

What a greedy bunch this lot are, just recently topped up with £10.00 credit and about two weeks later they take nearly all your credit for charges, and they done the same to my wife.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting service from 1p…

Absolutely disgusting service from 1p Mobile. The connection drops constantly and I spent an entire week trying to get reliable internet from them with no success. Customer experience has been frustrating from start to finish. Save yourself the stress and just go directly with the big networks like EE, Vodafone, or O2 instead.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

An absolute joke.

An absolute joke. Ordered my sim in time for when my old plan finishes but my sim still hasn’t arrived and so now I’m being charged daily by my old network, as I can’t leave until I use the PAC code - I also only have a certain amount of time to use it! EVERY time I’ve called (way over 10) to chase up my sim, the lines are busy or I’m cut off. Recieved one email response but now waiting for them to get back to me again. Can’t reach anyone! Terrible customer service and I’m just going to go somewhere else because this is so irritating and poor.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent options and service so far

Excellent options and service so far.
Ordering was easy. Once the SIM arrived set up was seamless.
This SIM is for a very low but regular Data service. The value, top up duration and management of the SIM/account is great.
Recomended

22 April 2026
Unprompted review
Rated 5 out of 5 stars

So simple to move to 1pmobile

I moved our family mobiles from EE to 1pmobile and ported our existing numbers as well. I found the process with 1pmobile so easy to manage. The website is logically laid out and it is simple to navigate. In addition the communication throughout the porting process was excellent and timely.
The service appears identical to EE (1p use the EE network) coverage and voice quality has been excellent and we live in a rural area.. We use wifi calling at home and have no issues at all.
Lastly, the 1p mobile plans suit our usage style and are great value compared to EE.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Everything is fine when it works but…

Everything is fine when it works but the network goes down regularly and there is no way to contact customer service - the number (when you finally track it down) either rings out forever or gives a message saying they're busy and to try again later. Unfortunately this is a pretty big deal for a communications company and a complete failure at the most basic level of what they are supposedly set up to provide so they need to exit stage left and let a real company step in instead (I will obviously be moving to someone else)

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Zero issues

Zero issues. Put the SIM in, ported my old number and signal is noticeably better than O2.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Looking good.

Early days as only just joined, but so far all is rosie. Easy activation of sims and easy management on the website. Signal coverage good too in the areas I’ve been. Time will tell

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to set up

Easy to set up, back up dongle and router recognised the new 1p Mob sims. Clear and easy website for top up etc.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

How am I supposed to top up and get a…

How am I supposed to top up and get a new bundle when the website is down most of the time? Today I am getting a 500 code error! If I email (which I have done previously) I have to wait days on end for any help.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

So efficient

So efficient! I have just transferred from my previous
mobile network supplier to the 1pMobile plan of 50GB for £10 every 30 days. The transfer was absolutely seamless. I was sent a number of detailed and helpful emails during the process, and the porting of my old number went completely smoothly. My online account has all the details I need, and the Customer Service, by phone, was quick, helpful and efficient too.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Unlimited is not unlimited

Unlimited is not unlimited. I use a lot of data, and today my sim stopped working for data. Thought this was a little odd. It seems like there is. 500gb cap that is well hidden in their terms and conditions. The use of "Unlimited" in this context does violate ASA rules. This has been annoying as they have then used all available credit in my account for any data over that.

Customer service is also nonexistent.

No warning, not notification when it went over the limit. Not happy at all. Will look for another provider for all the sims I have over 3 accounts.

1 May 2026
Unprompted review

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