1pMobile Reviews 

19,956
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, often highlighting the significantly lower costs compared to previous providers while maintaining high-quality service. Many appreciate the seamless and easy transfer process, including porting existing numbers, and find the user experience straightforward and simple to manage. The service itself is frequently described as excellent, with many noting improved coverage and signal quality, often comparable to or better than major networks like EE, without the high prices. However, some reviewers were not happy with customer service, reporting difficulties in reaching support via phone or email, and issues with responses or problem resolution. A few other people also felt that the transfer process was problematic, experiencing delays or difficulties in porting their numbers.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the excellent coverage and... See more

Price

Reviewers highlight positive aspects of price, with many finding the service cheap and competitive,... See more

User experience

Customers had positive experiences with user experience, finding the SIM setup seamless and straightforward,... See more

Value for money

Users describe positive interactions with value for money, with many reviewers highlighting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The connectivity is just as good as EE but the cost is considerably less and European roaming is included as standard. The transfer was seamless. I would have given 5 stars but I think 1p mobile coul... See more

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more


Company details

  1. Mobile network operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,956)

1,505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very confusing pricing structure

Very confusing pricing structure. I was with them for just over a month on what I thought was a £15/50gb a month plan...I spent over £61 in that time...not sure how though partly the issue was 1p treating Ireland as a foreign country when other people companies don't (living in Northern Ireland a lot of of time is spent in the south). (Was previously with Sky on their 40gb month deal and NEVER used more data.)

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value and signal what more could you ask for!

My Dad is so pleased with his 1p mobile sim. His previous network had no signal in his house and had to go outside to make a call.. not helpful if you are elderly, not feeling well and its raining. He now can get signal anywhere in his bungalow and it has improved his experience of mobile phones enormously. Thank you. If my network let's me out of the last few months of my contract I will certainly be joining 1p!

.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy

It was such an easy transition from my previous provider to 1p mobile. They took care of everything and kept me informed every step of the way.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

£6 well spent!

Ordered this sim for my sons watch it was easy to set up and easy online account management, only £6 per month bargain!

7 March 2026
Unprompted review

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