1stChoice Formations Reviews 

2,437
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient registration process, highlighting the highly helpful and professional support team that always goes above and beyond. People note that communication through email and phone is extremely clear, and any encountered issues are resolved promptly with great care and attention. Some reviewers were not happy with the customer service, mentioning completely ignored emails, unhelpful generic replies, and frustratingly delayed responses. Consumers also reported that services were allowed to expire unexpectedly, leading to wasted time, poor communication, and unnecessary stress during daily business operations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a smooth, efficient, and professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Customer service

Customers report positive experiences with customer service, noting that the team is efficient, friendly, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that queries are resolved... See more

User experience

Consumers find user experience to be positive, noting that the online setup and company registration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend 1stChoice Formations. The online setup process is incredibly fast, simple, and transparent. What we appreciate most is their outstanding support, every time we’ve reached out, th... See more

Company replied

Rated 5 out of 5 stars

Great service if you are running a Limited company from home. Been using 1st choice for a few years now and the service has been great. Ideal when working from home or if you have no official busi... See more

Company replied

Rated 5 out of 5 stars

Communication was through email with fast replies. As a non-resident, I'd tell you that once you prepared the required proofs for identification then everything will go smoothly with 1st Choice. In my... See more

Company replied

Rated 5 out of 5 stars

I have known Ronnie for several years, and he has always provided exceptional service. He is extremely professional, efficient and quick to respond, while also being genuinely friendly and always in... See more

Company replied


Company details

  1. #17 of 30 best companies in Business and IT Consulting agency

Written by the company

We are company formation agents and address service operators authorised by Companies House to submit company formation applications online. Our team has been supplying these services since 2011. OUR ADDRESS SERVICE is provided from an address in the heart of London's business and professional services district. We were the first formation agent to offer all our address users a free document scanning service. Furthermore, we are the only address service provider to offer an online document storage system allowing clients to access all the post we have scanned for them as and when they need to. This saves our clients a lot of time searching through their emails to find their post. Our TRANSPARENT PRICING lets clients predict how much we will charge for ongoing services. In addition to company formations, we have developed expertise in two other services, namely; COMMUNITY INTEREST COMPANIES (CIC): We register hundreds of Community Interest Companies every year and have been doing so for many years. We know the registration system inside out and can complete the process quickly and efficiently. Our charges for this service are lower than the fees typically charged by accountants and solicitors. In fact, many of our CIC orders come from professionals. ADMINISTRATIVE COMPANY RESTORATIONS: We have developed expertise in restoring companies struck off by Companies House. We act quickly and efficiently and keep clients informed at all process stages. Our fees are modest and transparent. We process several hundred restorations annually and frequently do so on behalf of accountants and solicitors. SOCIAL ENTERPRISES AND CHARITIES: We have several options for companies limited by guarantees. The possibilities range from companies that clubs and associations can use to company structures suitable for future use as charities. We also have a close association with a small accountancy practice that specialises in charity accounting and, because of their experience as trustees to several charities, can advise on the creation of a Charitable Incorporated Organisation (CIO) NON-UK RESIDENT CLIENTS: Our scanning and document storage and filing system makes our service particularly useful to non-UK resident clients. No charge for getting post; it's all included in the subscription. Consequently, many of our clients are not based in the UK. : LIMITED LIABILITY PARTNERSHIPS (LLPs): Our pricing makes our service particularly attractive to LLPs.

Form Company With Address Service £60+VAT

Written by the company

Form Company With London Office Address
Form your Company with central London registered office address with FREE service addresses for their directors and shareholders in the first year.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,437)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ronnie The BEST

Ronnie was very very kind . Every Employe must be like Him .

31 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Yes he helped me to sort out the issue…

Yes he helped me to sort out the issue I had. He was kind and approched me positively.

31 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mrs Omba-Shako,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Good experience. thank you

31 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear James,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 1 out of 5 stars

Extremely Poor Service – Avoid This Company

I’ve had an absolutely terrible experience with 1stChoice Company Formations. Their service quality is shockingly poor.
My services were allowed to expire even though they should have renewed automatically. I never requested cancellation, yet they let everything lapse without warning. When I tried to renew through their website, the system failed repeatedly, giving errors every time I logged in. Instead of helping, they sent me a generic email telling me to log in again,
I reached out asking them to renew my services manually, but they completely ignored my request.
This has wasted my time, and caused unnecessary stress. A company that claims to provide “excellent customer service” but cannot handle basic renewals or support requests should not be trusted.
Avoid this company — they do not deliver the reliability or support they advertise.

31 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Eamon,

We’re sorry to hear about your experience — particularly the difficulty you had when trying to renew your service.

RENEWAL AND PRICING

You contacted us ahead of the renewal date to discuss pricing, so you were aware that the service was due to renew. Our service includes both the registered office address and a director’s service address for an unlimited number of officers, providing a complete and cost‑effective solution.

AUTOMATIC RENEWAL

The service was not cancelled. The automatic renewal did not complete, which is why the service moved into expiry pending payment. A further renewal window was then provided so that the service could still be renewed without disruption.

WHAT WENT WRONG

When you attempted to renew, you experienced an issue with the online system. You also contacted us for assistance. While we did respond and attempted to help, we recognise that our initial response did not resolve the issue and we should have taken this out of your hands and dealt with it directly. That is where we fell short.

CURRENT STATUS

Your service has not been cancelled and there has been no loss of your company’s use of the address. Everything remains in place and can be continued without disruption upon renewal.

WHAT TO DO NOW

If you would like to continue, please contact our office directly and we will complete the renewal for you without you needing to log in again. We will handle this for you and arrange payment of the annual fee as part of the process.

OUR APPROACH GOING FORWARD

We have reinforced internally that if a customer reports a system issue, we resolve it directly rather than asking them to retry. If something goes wrong, we fix it quickly and with minimal effort from the customer.

We appreciate your feedback and your time with us as a customer.

Yours sincerely,
1stChoice Formations Team

Rated 5 out of 5 stars

Pratim was helpful and pragmatic with…

Pratim was helpful and pragmatic with my enquiries today.

Well pleased

Wuraola.

27 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Always easy to deal with

Always easy to deal with, even now with increased regulation.

11 March 2026
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr. Campbell,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

A Company Formation Agent You Can Trust

We have been using 1st Choice Formations to handle company formations for our clients, for a number of years.

We have always found their service to be excellent. The company formation process is simple, efficient, and well explained, which makes everything straightforward from start to finish.

Their team is professional, reliable, and very responsive whenever we've had questions or needed assistance. It’s great to work with a provider that consistently delivers a smooth and dependable service.

I would definitely recommend 1st Choice Formations to anyone looking for a reliable company formation agent.

6 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Bolaji,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

very satisfactory service provided

very satisfactory service provided. I am very happy to give 5 styars.

5 March 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 2 out of 5 stars

They used to be very good

They used to be very good. The last time i registered a company, in 2026, it took days. I got no response unless i actively pestered them. No responsible person was willing to talk to me. They thanks me for helping them learn to be better. But I'm a business consultant & trainer. I charge for that.

My ltd finally went through. But it took almost a week. Next time I will look elsewhere first. They are no longer my go-to choice. Oh... and the address i got from them was rejected by a bank I tried using. I don't know if that's their fault, but it sure is a cherry to top the experience.

Again, they used to be quite good. I'm sorry to see this happen.

25 February 2026
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Benjamin,

Thank you for your feedback and for having used our service previously.

ORDER TIMELINE

For clarity, the order for your company was placed on 18 February 2026. Under the current anti-money-laundering (AML) and identity verification requirements, identity documents must be received and verified before a company can be submitted for registration.

Shortly after placing the order you contacted our team regarding a question about the PVC verification code, and our staff corresponded with you on that point before proceeding with the identity verification process.

A secure upload link for the required documents was then sent on 20 February. As no documents were received, the link was sent again on 23 February, which was the next working day following the weekend, when it became clear that there had been some confusion with the upload process. Once the documents were successfully uploaded, verification was completed and the application was submitted to Companies House on 25 February, with the company being registered the following day on 26 February.

As you acknowledged during the process, the delay arose because the documents had not initially been uploaded successfully. Once the required documents were received, the incorporation itself proceeded within the normal timeframe.

AML AND IDENTITY VERIFICATION REQUIREMENTS

The compliance procedures surrounding company formation have become more involved in recent years, particularly in relation to anti-money-laundering (AML) and know-your-customer (KYC) requirements that must be completed before an application can be submitted.

These checks are typically more detailed where directors are resident outside the UK. As you are a Czech national resident in the Czech Republic, these verification requirements applied before the incorporation could be submitted.

REGISTERED OFFICE ADDRESS

Regarding the registered office address, this service is used by many thousands of UK companies and is widely accepted by banks and other institutions. A search of the Companies House register will show that approximately 15,000 companies use the address at 27 Old Gloucester Street, London WC1N 3AX, the majority of which are managed through our services.

Companies using this address routinely open UK bank accounts and operate without difficulty.

Registered office address services of this kind are a standard feature of the UK company formation industry, and banks are well aware that formation agents often provide addresses used by many thousands of companies. The presence of a large number of companies at a registered office address does not in itself prevent companies from opening bank accounts, and if it did, addresses used at this scale across the industry would simply not function.

BANK ACCOUNT DECISIONS

Banks apply their own onboarding and risk-assessment policies when deciding whether to open an account, and those decisions may take into account a range of factors including jurisdiction of residence and an applicant’s prior company history.

PREVIOUS COMPANY

For completeness, we note that you previously formed a company with us in October 2020 using the same name, which was later struck off the Companies House register by the Registrar in 2025. Banks may sometimes consider wider background factors of this nature when assessing new applications.

OUR RELATIONSHIP

We were pleased to assist you previously and were equally pleased to help with this incorporation once the required documents were received. If you require any assistance with the new company going forward, our team will of course be happy to help.

Your Sincerely,
Chandan from the Admin team

Rated 5 out of 5 stars

Top-Notch Quality and Services

A great experience very fast in replying efficient and to the point with high attendance to details.

19 February 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr. Karachalios,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Pratim was very helpful

Pratim was helpful in renewing my registration immediately.

18 February 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Judith,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Fast

Fast, efficient

17 February 2026
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr. Pogorielov,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

I opened limited company

I opened limited company
Easy low price
Website easy to use
Very quick response

19 January 2026
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Krishna,

Thank you for taking the time to post your review.

Regards,
Subir, on behalf of the Admin team

Rated 5 out of 5 stars

To be candid the customer service was…

To be candid the customer service was superb, at every junction I need to correct or get something done it was very fast and without stress.

15 January 2026
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mrs. Oni,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Application to Companies House

Great communications very fast response times, easy to deal with and very efficient

13 January 2026
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr McFarland,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us. .

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the team during my company restoration process. Everything was handled professionally, smoothly, and with clear communication at every step. The team was very cooperative, supportive, and always ready to guide me whenever I had questions. The restoration service was efficient and stress-free, and I truly appreciate their dedication and honesty. Highly recommended for anyone looking for reliable company restoration services.

7 January 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr Ahmed,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us. .

Regards,
Subir, on behalf of the Admin team

Rated 5 out of 5 stars

They're on the ball

They're on the ball. Every time; companies house asking for statutory updates, filings, confirmation statements. And they take care of it all. Thoroughly recommended.

6 January 2026
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr. Killen,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Very good service

Very good service

2 April 2025
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mattia,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

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