We highly recommend 1stChoice Formations. The online setup process is incredibly fast, simple, and transparent. What we appreciate most is their outstanding support, every time we’ve reached out, th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service if you are running a Limited company from home. Been using 1st choice for a few years now and the service has been great. Ideal when working from home or if you have no official busi... See more
Company replied
Communication was through email with fast replies. As a non-resident, I'd tell you that once you prepared the required proofs for identification then everything will go smoothly with 1st Choice. In my... See more
Company replied
I have known Ronnie for several years, and he has always provided exceptional service. He is extremely professional, efficient and quick to respond, while also being genuinely friendly and always in... See more
Company replied
Company details
- #17 of 30 best companies in Business and IT Consulting agency
Written by the company
We are company formation agents and address service operators authorised by Companies House to submit company formation applications online. Our team has been supplying these services since 2011. OUR ADDRESS SERVICE is provided from an address in the heart of London's business and professional services district. We were the first formation agent to offer all our address users a free document scanning service. Furthermore, we are the only address service provider to offer an online document storage system allowing clients to access all the post we have scanned for them as and when they need to. This saves our clients a lot of time searching through their emails to find their post. Our TRANSPARENT PRICING lets clients predict how much we will charge for ongoing services. In addition to company formations, we have developed expertise in two other services, namely; COMMUNITY INTEREST COMPANIES (CIC): We register hundreds of Community Interest Companies every year and have been doing so for many years. We know the registration system inside out and can complete the process quickly and efficiently. Our charges for this service are lower than the fees typically charged by accountants and solicitors. In fact, many of our CIC orders come from professionals. ADMINISTRATIVE COMPANY RESTORATIONS: We have developed expertise in restoring companies struck off by Companies House. We act quickly and efficiently and keep clients informed at all process stages. Our fees are modest and transparent. We process several hundred restorations annually and frequently do so on behalf of accountants and solicitors. SOCIAL ENTERPRISES AND CHARITIES: We have several options for companies limited by guarantees. The possibilities range from companies that clubs and associations can use to company structures suitable for future use as charities. We also have a close association with a small accountancy practice that specialises in charity accounting and, because of their experience as trustees to several charities, can advise on the creation of a Charitable Incorporated Organisation (CIO) NON-UK RESIDENT CLIENTS: Our scanning and document storage and filing system makes our service particularly useful to non-UK resident clients. No charge for getting post; it's all included in the subscription. Consequently, many of our clients are not based in the UK. : LIMITED LIABILITY PARTNERSHIPS (LLPs): Our pricing makes our service particularly attractive to LLPs.
Form Company With Address Service £60+VAT
Written by the company
- Form Company With London Office Address
- Form your Company with central London registered office address with FREE service addresses for their directors and shareholders in the first year.
Contact info
27 Old Gloucester Street, WC1N 3AX, London , United Kingdom
- 02039368964
- admin@1st-choice-business.co.uk
- www.1stchoice-formations.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful advice from Arun
Very helpful advice from Arun. I was given clear information and reassured that I could get back to them as and when needed.
11 December 2025
Unprompted review
Reply from 1stChoice Formations
Dear Lisa,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
Excellent quick expert friendly …
Excellent quick expert friendly service . Issue was resolved in no time!! Highly recommended!
8 December 2025
Unprompted review
Reply from 1stChoice Formations
Dear Mr. Bailey,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
Outstanding professional service.
4 December 2025
Unprompted review
Reply from 1stChoice Formations
Dear Client,
Thank you for taking the time to post your review.
Regards,
Chandan, on behalf of the Admin team
Reply from 1stChoice Formations
Dear Kemi,
Thank you for taking the time to post your review.
Regards,
Subir, on behalf of the Admin team
Ronnie, you are a star. Thank you so much
Hello. I have been a client of their company for more than 5 years and they have provided me with a great service. Today I called them and spoke to Ronnie. I explained to him that I had some important mail there & I needed this sending out today. He told me they don’t post out on Thursdays. After explaining the importance of this. He agreed to go out of his way to help me & get this sent out as per my request. This has helped me immensely as it was banking related mail
Ronnie thank you & thanks to all of your team.
27 November 2025
Unprompted review
Reply from 1stChoice Formations
Dear Mohammed,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
Diligent and Precise Service
Ronnie thank you for your help and professionalism. Keep up the good work!
26 November 2025
Unprompted review
Reply from 1stChoice Formations
Dear Piotr,
Thank you for taking the time to post your review.
Regards,
Chandan, on behalf of the Admin team
time-honoured establishment
I've been using 1st Choice for over a decade now, having established several companies through them. Their service is exceptionally efficient, with a wide range of additional services available. Highly recommended.
21 November 2025
Reply from 1stChoice Formations
Dear Bai,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us. .
Regards,
Subir, on behalf of the Admin team
An excellent response to my telephone…
An excellent response to my telephone call seeking assistance, the phone was answered in seconds and the agent could not have been more helpful. The telephone call lasted in total no more than three minutes and he solved the problem immediately.
20 November 2025
Unprompted review
Reply from 1stChoice Formations
Dear Mr. Cox,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
Excellent service.
19 November 2025
Unprompted review
Reply from 1stChoice Formations
Dear Mr. Arora,
Thank you for taking the time to post your review.
Regards,
Chandan, on behalf of the Admin team
Great communication
Great communication, great customer service, and great customer care. I can confidently say 1st Choice Formations exceeded my expectations with their professional service. Well done!
19 November 2025
Unprompted review
Reply from 1stChoice Formations
Dear Jacinto,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
Terrible customer service and…
Terrible customer service and potentially thieves. Occasionally packages have been sent to this address by mistake, and instead of notifying us and sending an invoice so we can pay to have these forwarded, they have either 'destroyed' or 'refused' these packages apparently. I personally don't believe either of these.
Edit to reply to TP response:
"Parcels must fall within our published weight and size limits..
Yes, both parcels sent to you were well within the weight and size limits.
"If mail arrives for someone not using our address service, or where our address has been used in error, we are required to return the parcel to the carrier as “refused.”"
For the most recent parcel, I contacted you in advance several days before the attempted delivery and was told that I could add the one-off parcel package on for this item. Furthermore, the courier shows this parcel as 'delivered' with a photo of the parcel being handed over to your reception.
"We do not destroy parcels unless we have a written instruction from the verified addressee."
Either you or one of your staff is lying then as I have written confirmation that a parcel of ours was destroyed by yourselves.
"It is possible that this matter has already been reviewed internally, but without details we cannot locate it. If you would like us to investigate further, we would be very happy to do so. Please email"
What's the point, so I can be told more lies? I've already demonstrated that either whoever replied to this review or someone else there I've been in contact with has lied at least once.
"We also notice that you have raised similar concerns in reviews of many other organisations, so we fully appreciate that you may have had difficult experiences elsewhere."
Yes, it's shame that you are one of many businesses that don't value providing good customer service.
Edit 2:
"You have alleged that members of staff have “lied.”
I have received contradictory statements from your employees, and the only conclusion from that is that one statement is a lie.
P.S. Yes Trustpilot are the least trustworthy ones on here, you can look at their reviews on any other platform to see how they have skewed them on their own platform. I'm beginning to think your business is a close second.
1 October 2025
Unprompted review
Reply from 1stChoice Formations
Dear JC
Thank you for your updated comments. We understand that you feel strongly about this matter. We will now conduct a comprehensive internal review of all relevant parcel logs, staff notes, correspondence and courier records. Once this has been completed, we will provide a clear, factual explanation based on the full evidence.
For the benefit of readers:
1stChoice Formations has operated a high-volume registered office and mail-handling service successfully for many years, and we take customer service extremely seriously. This is reflected in the large number of positive Trustpilot reviews commending the professionalism and responsiveness of our team.
Because we process substantial volumes of mail daily, our mailroom follows strict, documented and consistently applied procedures relating to receipt, logging, return and forwarding. These procedures ensure fairness, compliance and security for all clients.
Regarding the matters raised in your edited comments:
We do not discuss individual parcels or staff interactions publicly. Courier scans, internal timestamps, authorisations and written communications will be reviewed as part of the investigation.
If you were advised that a one-off parcel could be handled, the internal record will confirm precisely what was discussed and by whom.
You have stated that a parcel was “destroyed.” Our policy is that items are only destroyed with written instruction from the verified addressee, and this point will be examined carefully.
You have alleged that members of staff have “lied.” These are serious allegations. Until the review concludes, we respectfully request that personal accusations be avoided.
If you would like to provide any additional information, such as tracking numbers or correspondence, you are welcome to send it to admin@1st-choice-business.co.uk
, where it will be added to the review.
We also note—respectfully—that you have expressed similar concerns about trustworthiness in a significant number of reviews across many organisations. This includes your statement regarding Trustpilot itself:
“The least trustworthy company on here, are Trustpilot themselves. Quite ironic indeed.”
We recognise that repeated negative experiences with various businesses may shape your expectations. For clarity, our own mail-handling operation is long-established and processes very high volumes of post with an exceptionally low margin of error. Where concerns are raised, we investigate them carefully and address them transparently.
We will issue a further response once the internal review has been completed.
Robert Morris
Director, Smart Registrations Ltd (1stChoice Formations)
quick and easy to use service
11 November 2025
Reply from 1stChoice Formations
Dear Philip,
Thank you for taking the time to post your review.
Regards,
Chandan, on behalf of the Admin team
I switched to 1st Choice Formations…
I switched to 1st Choice Formations recently.
I should have done so years ago because their sevice is second to none
10 November 2025
Reply from 1stChoice Formations
Dear Frank,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us. .
Regards,
Subir, on behalf of the Admin team
Reply from 1stChoice Formations
Dear Client,
Thank you for taking the time to post your review.
Regards,
Subir, on behalf of the Admin team
Good support
29 October 2025
Reply from 1stChoice Formations
Dear Mr Devraye,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
My feedback
I had an amazing experience with this company! The customer service team was so helpful and friendly they really went above and beyond to make sure everything was sorted perfectly. They even followed up to check that everything was okay. Highly recommend!
23 October 2025
Unprompted review
Reply from 1stChoice Formations
Dear Sharon,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Subir, on behalf of the Admin team
Great service and really went the extra…
Great service and really went the extra mile to resolve issue when HMRC weren’t sending letters. Great customer service also.
17 October 2025
Unprompted review
Reply from 1stChoice Formations
Dear Emmanuel,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
the extension provided by 1st choice to…
the extension provided by 1st choice to manage the expired service and the quick responses from the support team dealing with the requests.
16 October 2025
Unprompted review
Reply from 1stChoice Formations
Dear Ju,
Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.
Regards,
Chandan, on behalf of the Admin team
The best company to work with
I have been using 1stChoiceFormation for the last 4 years. During that time, they were beneficial and professional. I will keep using them for many more years. Thank you
6 October 2025
Unprompted review
Reply from 1stChoice Formations
Dear Silviya,
Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.
Regards,
Chandan, on behalf of the Admin team
Reply from 1stChoice Formations
Dear Adededji,
Thank you for taking the time to post your review.
Regards,
Chandan, on behalf of the Admin team
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