1st Formations Reviews 

23,467
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,092 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and straightforward processes, making company setup simple and efficient. Many highlight the exceptional customer service, with staff members being described as helpful, professional, and highly responsive. The user experience is frequently noted as easy to navigate and intuitive, contributing to a smooth and hassle-free process for company formation. However, some customers also noted occasional delays in processing or receiving certain services, and a few experienced issues with communication or responsiveness, leading to frustration.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

User experience

People report positive experiences with user experience, finding the incorporation process simple,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the phenomenal and outstanding... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and efficient customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

I've had a good experience setting up my account was quicker than I thought. The customer service assistant was very helpful and explained every thing very clearly. Im glad I've chosen first form... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

The team at 1stFormations were absolutely amazing and so supportive. You guys made the incorporation process so simple and your guidance along the way is highly appreciated. Your customer service is... See more

Company replied


Company details

  1. #2 of 10 best companies in Commercial Register
  2. #5 of 22 best companies in Business administration service
  3. #13 of 31 best companies in Business and IT Consulting agency
  4. #5 of 15 best companies in Business management consultant
  5. #32 of 122 best companies in Business-to-Business service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(23,467)

1,134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and Professional

Truly professional and very efficient service. Online application and verification of business with Company House went without at hitch. Thanks to 1st Formations for making what seems a daunting process straightforward.

10 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Robert! - Shan at 1st Formations.

Rated 5 out of 5 stars

Recommend 1st Formations

I highly recommend 1st Formations as your trusted partner in the UK, they handle all your company paperwork from start to finish, smoothly and without any hassle.

10 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

You are very welcome, Omar. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Absolutely amazing customer support and systems

The team at 1stFormations were absolutely amazing and so supportive. You guys made the incorporation process so simple and your guidance along the way is highly appreciated. Your customer service is phenomenal and I think other companies should take a page out of your book. I highly recommend 1stFormations.

You guys rock!

8 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Mumtaz! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent experience with First…

Excellent experience with First Formations for setting up my UK company. The team was extremely thorough throughout the entire process and made sure I had all the information I needed at every step. My situation had some particular complexities, and they were patient and accommodating in working through those with me rather than rushing the process.
Would recommend to anyone looking to incorporate in the UK — professional, responsive, and genuinely helpful from start to finish.

3 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Rodney! - Shan at 1st Formations.

Rated 5 out of 5 stars

They are professional at their work

You can trust this company. They are professional at their work. They helped me to setup my UK company. Zero effort, zero trust problem, end to end process pipeline. i am glad to know them.
Keep this great work!

8 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Muhamet! - Shan at 1st Formations.

Rated 5 out of 5 stars

1st Formations guided me through every…

1st Formations guided me through every stage of the Voluntary Strike Off process. 1st Formations took away all the stress! Thank you

9 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Sally! - Shan at 1st Formations.

Rated 1 out of 5 stars

⭐ 1/5

⭐ 1/5 — Extremely Disappointed & Time Wasted!

I am absolutely furious with 1st Formations. I spent my entire day going through your registration process, filled out all the details, paid the fee — and only AFTER all of this did you reject my application simply because I am based in Pakistan.

This is completely unacceptable. If your service does not support Pakistani residents, WHY is it not clearly stated on your website and packages BEFORE a customer pays? You wasted my entire day and caused me significant stress and frustration.

The least a professional company can do is be TRANSPARENT about who they can and cannot serve. A simple note saying 'We do not accept applications from Pakistani residents' would have saved me hours of my time.

Yes, you refunded my money — but you cannot refund my wasted time and the mental stress this caused. This is not how a reputable business should operate.

I strongly warn any Pakistani-based person or non-resident Pakistani — DO NOT waste your time with 1st Formations. They will take you through the entire process and reject you at the end without any prior warning.

Sheer unprofessionalism. Very disappointing.

8 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your review.

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

1st Formation were very helpful

1st Formation were very helpful in setting my company which did not seem to be straightforward.
They were very patient and professional

7 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Jo! - Shan at 1st Formations.

Rated 5 out of 5 stars

Amazing !!!

7 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Dale! - Shan at 1st Formations.

Rated 4 out of 5 stars

Very useful service

Very useful service, like the scanning and saving in a secure folder!

1 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Great customer support!

Thank you so much for the great customer service. Highly recommended company!

6 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick and simple

Quick and simple

3 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Ahmed! - Shan at 1st Formations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look