1st Formations Reviews 

23,469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficiency and speed of the service, noting that company setup processes are often quicker and smoother than expected. Many praise the helpfulness and professionalism of the staff, with communication being consistently prompt and clear. People find the user experience straightforward and easy, appreciating the intuitive online platform and the comprehensive guidance provided throughout the process. However, some customers also noted occasional issues with delays in processing, with some experiencing longer waiting times than anticipated for services or updates. A few other people also felt that customer service was sometimes unresponsive or disappointing, leading to wasted time and frustration.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and ease of... See more

User experience

Clients share positive opinions on user experience, frequently describing it as simple, easy, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers had positive experiences with customer service, often describing it as phenomenal, outstanding, and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick action and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

The whole incorporation was faster and smoother than I expected. I submitted my details, the identity verification was clear and painless, and the company was registered within a day. Communication wa... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

I've had a good experience setting up my account was quicker than I thought. The customer service assistant was very helpful and explained every thing very clearly. Im glad I've chosen first form... See more

Company replied


Company details

  1. #2 of 10 best companies in Commercial Register
  2. #5 of 22 best companies in Business administration service
  3. #13 of 31 best companies in Business and IT Consulting agency
  4. #5 of 15 best companies in Business management consultant
  5. #32 of 122 best companies in Business-to-Business service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(23,469)

1,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very useful service

Very useful service, like the scanning and saving in a secure folder!

1 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Great customer support!

Thank you so much for the great customer service. Highly recommended company!

6 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick and simple

Quick and simple

3 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Ahmed! - Shan at 1st Formations.

Rated 4 out of 5 stars

I had a good experience overall

I had a good experience overall. I would have given 5 stars, but i had to query a "free service" i still had not received within 6 days of my incorporation. In their defense, I reached out to a very responsive customer support, and my problem was resolved within 24hrs.
However 1stFormations could solve this problem in their on boarding document. Adding some clear timeframe ranges on services that are supplied by external entities. Of course, this would be guided on what service level agreements have been set with these entities, but adding the timeframe info would go along way to help avoiding future confusion.

2 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Nicole! - Shan at 1st Formations.

Rated 5 out of 5 stars

Very good

Very good, lots of communication and free extras like Xero 6 month trial.

6 July 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Stephen. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

my experience

The flows were well-directed; I understood and met the expectations without difficulty.

6 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Ugur! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick and easy

The process was quick and easy, with plenty of communication and instructions along the way.

6 July 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Mike. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was amazing and got help when we needed it along the way. The customer service was outstanding and would highly recommend this company to anyone.

2 July 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Luke! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The company registration process was straightforward, fast, and easy to follow. The instructions were clear, and everything was completed efficiently. I highly recommend 1st Formations to anyone looking to set up a company quickly and professionally.

3 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Tayyip! We are so happy to hear you would recommend us! - Sophia at 1st Formations

Rated 1 out of 5 stars

Worst customer service I have…

Worst customer service I have experienced.

1 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your review, Rajendrakumar.

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.


We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,
Sophia Petrou
Head of Customer Services

Rated 5 out of 5 stars

Excellent service from 1st Formations

Excellent service from 1st Formations. The company formation process was smooth, and the compliance checks were handled professionally. Communication was clear throughout the process, and my company was successfully incorporated. I would happily recommend 1st Formations to anyone looking to register a UK company.

3 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your review, Mukleshur! We are delighted that you would recommend us! - Sophia at 1st Formations

Rated 5 out of 5 stars

Simple way to get my company

Simple, straightforward, quick process all the way, nothing to complain.

1 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind comments, Fernando! - Sophia at 1st Formations

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