1st Formations Reviews 

23,469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficiency and speed of the service, noting that company setup processes are often quicker and smoother than expected. Many praise the helpfulness and professionalism of the staff, with communication being consistently prompt and clear. People find the user experience straightforward and easy, appreciating the intuitive online platform and the comprehensive guidance provided throughout the process. However, some customers also noted occasional issues with delays in processing, with some experiencing longer waiting times than anticipated for services or updates. A few other people also felt that customer service was sometimes unresponsive or disappointing, leading to wasted time and frustration.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and ease of... See more

User experience

Clients share positive opinions on user experience, frequently describing it as simple, easy, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers had positive experiences with customer service, often describing it as phenomenal, outstanding, and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick action and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

The whole incorporation was faster and smoother than I expected. I submitted my details, the identity verification was clear and painless, and the company was registered within a day. Communication wa... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

I've had a good experience setting up my account was quicker than I thought. The customer service assistant was very helpful and explained every thing very clearly. Im glad I've chosen first form... See more

Company replied


Company details

  1. #2 of 10 best companies in Commercial Register
  2. #5 of 22 best companies in Business administration service
  3. #13 of 31 best companies in Business and IT Consulting agency
  4. #5 of 15 best companies in Business management consultant
  5. #32 of 122 best companies in Business-to-Business service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(23,469)

1,137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely responsive

Extremely responsive
Got back to me in a very timely manner based on an enquiry submitted on the website

29 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

You are very welcome, Jono. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service!!

I recently contacted 1st Formations because I couldn't complete the purchase of one of their services on their website due to a technical glitch. I spoke with Adam, who understood the issue immediately and resolved it on the spot.

This wasn't my first experience with the company. A few years ago, I used 1st Formations to set up a new company, and I was equally impressed then. Their website is intuitive and easy to use, the instructions are clear, and the service is consistently excellent. Their prices are also very reasonable—far more competitive than the fees charged by many accountants for similar services.

I'll certainly be using 1st Formations much more in the future and wouldn't hesitate to recommend them to anyone looking for company formation or related business services. Highly recommended!

30 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

the best company

This is the best company I love because they make things easier. I recommend them.

30 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Mazouz! - Shan at 1st Formations.

Rated 5 out of 5 stars

Amazing Service

I would recommend this company to all the entrepreneur who wants to start a business who don't own the property or place to work from. I will be keep using their service. They have been brilliant with their communication and paperwork over all phenomenal service.

29 June 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick and easy company set up

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

25 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Kylie! - Shan at 1st Formations.

Rated 5 out of 5 stars

Really nice

Really nice, support team that goes above and beyond to help.

30 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

You are very welcome, Matthew. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

The entire process was simple and wellThe entire process was simple and well organized. The instructions were clear, easy to follow, and made each step straightforward.

The entire process was simple and well organized. The instructions were clear, easy to follow, and made each step straightforward. Overall, it was a smooth and hassle-free experience.

29 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Toga! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent

Everything was great, very intuitive, a very friendly and dedicated team, and incredible turnaround times. 10 out of 10!

25 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Victor! - Shan at 1st Formations.

Rated 5 out of 5 stars

Thank you

Thank you, you made the process much easier for someone like me who is new to all of this. Highly recommend your service.

22 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Sara! - Sophia at 1st Formations

Rated 5 out of 5 stars

Josh,

Josh,
The customer service assistant i spoke to was patient and very thorough in his responses even when i was confusing things, very much appreciated the help

29 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind comments, Stephen! Your feedback has been passed to the relevant person! - Sophia at 1st Formations

Rated 5 out of 5 stars

Very nice and easy-to-follow process

Very nice and easy-to-follow process. Make it quite easy, and I really like the experience I was having. It was great and effortless.

23 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Andrzej! - Sophia at 1st Formations

Rated 5 out of 5 stars

Quick and easy

Quick, easy, accurate

24 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Addison! - Sophia at 1st Formations

Rated 5 out of 5 stars

Excellent company

Excellent company! They gave me the opportunity to register a new company, and the whole process was easy and smooth. The team was very helpful, professional, and supportive throughout the process. I don’t remember the name of the staff member who assisted me, but she was absolutely amazing. She was kind, patient, and incredibly helpful, and I’m so grateful for her support. I truly appreciate the excellent customer service and highly recommend this company to anyone looking for reliable business registration services. Thank you!

25 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind comments, Mr Idow! We are delighted to hear about your experience - Sophia at 1st Formations

Rated 5 out of 5 stars

Good company

Good company

24 June 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Allan! - Shan at 1st Formations.

Rated 5 out of 5 stars

Thank you

Everything is greate.

23 June 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Mohamed! Thank you for your kind review! – Shan at 1st Formations.

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