1st Formations Reviews 

23,494
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and straightforward service, making the company setup process quick and easy. Many people highlight the user-friendly experience, noting the easy-to-navigate website and clear instructions. Reviewers frequently commend the staff and customer service for being helpful, professional, and responsive, providing prompt communication and support. However, some customers noted occasional delays in service delivery, with processes taking longer than anticipated. A few other people also felt that email responses were sometimes missed or slow, requiring them to follow up.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and clear... See more

Response time

Customers consistently note positive experiences with response times, with many praising the swift and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am simply impressed with the speed and the professionalism of the 1st Formations. I needed to set up a company as a non-resident and did a through research of both formation companies and the option... See more

Company replied

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

Matt was very helpful and informative. He responded swiftly and clearly to my queries and I’m sure I’ll be using 1st Formations in the future to set up the limited company.

Company replied


Company details

  1. #2 of 10 best companies in Commercial Register
  2. #5 of 22 best companies in Business administration service
  3. #13 of 31 best companies in Business and IT Consulting agency
  4. #5 of 15 best companies in Business management consultant
  5. #33 of 123 best companies in Business-to-Business service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(23,494)

1,162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was slightly sceptical…

I have to say I was slightly sceptical it the whole process was quick and painless. If the thought of how to incorporate your own company is enough to put you off, don’t hesitate, it’s easy

19 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Steve! - Shan at 1st Formations.

Rated 5 out of 5 stars

Took care of issues

Service delivered and issues resolved for a fair price

18 June 2026
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Reply from 1st Formations

We are so glad we could be of help, Andrew! - Shan at 1st Formations.

Rated 5 out of 5 stars

From start to finish was simple and…

From start to finish was simple and well explained. A smooth transition, only slightly hampered with delays at Companies House which was nothing to do with 1st formations and they kept me up to speed all the way.

18 June 2026
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Reply from 1st Formations

Thank you for your wonderful review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Working with Helena was an excellent…

Working with Helena was an excellent experience. The communication was consistently clear and proactive, and the service was delivered with great reliability and attention to detail. I was impressed by the team’s professionalism and the high quality of the final output. Highly recommended

19 June 2026
Unprompted review
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Reply from 1st Formations

Thank you very much for your kind comments, Caslav! - Shan at 1st Formations.

Rated 5 out of 5 stars

Great communication

Great communication, efficient and staff that go the extra mile. Absolutely reliable

19 June 2026
Unprompted review
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Wayne! - Shan at 1st Formations.

Rated 2 out of 5 stars

Not what it used to be

It used to be a great hassle free service with fast turnaround times. It has recently become more difficult to use and requiring follow up. The pricing has gone up as well, charging a fair amount for each and every thing. I use their service address and hardly ever receive any mail. And then all of a sudden, there was one mail item and they asked around £90 + Vat for an annual subscription to be able to scan that one item of post. So, I will personally be cutting back on using them. I wish they reverted back to how they were in the past.

22 June 2026
Unprompted review
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Reply from 1st Formations

Thank you for taking the time to leave us a review. We are sorry to hear about your frustrations regarding our mail forwarding service.

To clarify, we offer three separate address services. The first is a Registered Office Address Service which appears on the Companies House public register for your company and is official address and where government mail is sent to the company. The second is a Service Address, which allows a company officer or PSC to place our address on the Companies House register for correspondence addressed directly to them.

The third service is the Business Address Service. This service is designed for general business correspondence from senders other than government bodies, such as customers and suppliers. All of our address services enable mail received to our address to be scanned and emailed to you on the same day we receive it. We would also like to clarify that the pricing of these services has remained unchanged in recent years.

Having reviewed your account, I can see that the item of mail addressed to your company that we received recently was general business correspondence, not government mail, and therefore, a Business Address Service is required to have it forwarded to you. Unfortunately, you did not have an active Business Address Service, meaning that the mail received was not forwarded to you. We notified you as soon as we received the item of mail that we could send it to you if you purchased the Business Address Service.

As a Trust or Company Service Provider, we are supervised by HMRC for anti money laundering purposes, and must comply with the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, the London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines, and therefore we are unable to offer one-off mail forwarding or collection services. To release or forward any mail, an active Business Address service must be in place, and all required compliance checks must be successfully completed.

I have attempted to contact you to arrange a call so that I can better understand your feedback regarding how our services have become difficult to use and the concerns you raised about pricing changes. As you have been a customer since 2024, I would like to clarify that neither the pricing of our address services nor the way these services operate has changed during that time.

Unfortunately, I have not yet received a response to my email. If you are open to discussing your feedback further, please feel free to reply at your convenience.

We apologise once more for any inconvenience caused. We look forward to hearing from you.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

Simple and straightforward setup of my…

Simple and straightforward setup of my new company. Everything guided and any questions I had, answers were quickly available online. Really happy.

18 June 2026
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Reply from 1st Formations

Thank you for your kind rating, Danny! - Shan at 1st Formations.

Rated 5 out of 5 stars

A stellar customer experience

A stellar customer experience, I must say, Josh was very helpful and effective, much appreciated.

22 June 2026
Unprompted review
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Reply from 1st Formations

It's great that you found our service efficient, Kate! - Shan at 1st Formations.

Rated 4 out of 5 stars

Great experience

Great experience but I paid for same day incorporation and yet that didn’t happen so a bit annoying

18 June 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Reniera! - Shan at 1st Formations.

Rated 5 out of 5 stars

Speedy responses and always…

Speedy responses and always tremendously helpful information & explanations - so appreciated

19 June 2026
Unprompted review
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Reply from 1st Formations

You are very welcome, Karen. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Very easy process

Very easy process, good customer service, couldn't ask for more. I'm very happy

19 June 2026
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Reply from 1st Formations

You are very welcome, Simon. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Simple, professional and reliable service

I had a very positive experience with 1st Formations. The process was clear and easy to follow, and the guidance provided made everything feel straightforward. Communication was professional, and the service gave me confidence while setting up my company. I would happily recommend them to anyone looking for a simple and reliable company formation service.

19 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review, Neil! - Shan at 1st Formations.

Rated 5 out of 5 stars

I was assisted every step of the way…

I was assisted every step of the way till my account was created. even when I had some issues verifying m address, they were swift to respond and assist

19 June 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 4 out of 5 stars

Amazing job

Amazing job

18 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Haithem! - Shan at 1st Formations.

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