When booking Iran it’s very hard to get hotels and local flights in Iran from the UK. When I came across 1stQuest I chat to Sorour and she made everything easy and simple. She helped me book all hotel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience with Sorour. She planned a whole 10 day package for my family of 6 with flights, hotels, drivers and guides in Iran. Her hotel recommendations were excellent and her respon... See more
Wonderful website, provides one to one support all day long. Makes it quite easy to book hotels and flights in Iran. Loved their service ❤️
The hotel quality doesn't match with the stars. The quality and amount of each day doesn't match with each other. Please verify before charging hefty amounts from the customers. The breakfas... See more
Company replied
Company details
- #183 of 206 best companies in Travel agent
Written by the company
1stQuest is the total solution for traveling to Iran, providing comprehensive information that every traveler needs to know, and offering reservation of essential travel services such as bus, flight and visa. Low commission, ease of use, online payment and dedicated customer support makes 1stQuest the best choice for traveling to Iran.
Contact info
65 Waterhouses Street, Audenshaw, M34 5UG, Manchester, United Kingdom
- +44 161 818 2333
- Support@1stquest.com
- www.1stquest.com
4.3
Excellent
968 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t get an information about my…
I didn’t get an information about my booking on time. I have to wait 5 days and 3 times I’ve texted to support to have information
28 April 2024
Reply from 1stQuest
Dear Ivan Melik,
We sincerely apologize for any inconvenience you experienced regarding the delay in receiving information about your booking. Your satisfaction is our top priority, and we regret any frustration caused by the delay.
During peak seasons, such as the time of your booking, securing confirmations from hotels can sometimes take longer than anticipated due to the offline nature of the booking process in the country. We understand the importance of timely communication and try our best to provide updates within two days.
We appreciate your patience and understanding as we worked to secure your accommodation. In situations where the originally booked hotel is unavailable, we always offer suitable alternatives to ensure your comfort and satisfaction. But we didn't hear back from you in this regard.
Your feedback is invaluable to us, and we will use it to improve our processes and better serve our customers in the future. If you have any further questions or concerns, please do not hesitate to contact us directly.
Thank you for choosing our services, and we hope to have the opportunity to assist you again in the future.
Warm regards,
It was great experience as far as my…
It was great experience as far as my issue was solved quickly and with due responsibility, which maters a lot to me, especially when it's urgent
25 April 2024
For Iran Visa. Miscommunication
For Iran Visa.
Cons:
I ended up with only being allowed to stay in Iran 3 days. This was* my plan, but what I really wanted was to have a 30-day visa in case something went wrong.
The travel medical insurance they provide is only for 10,000 in expenses. This seems way too low to me.
& This fact was not shown until after buying the insurance.
Pro. Got visa quickly.
1 October 2023
Unprompted review
Reply from 1stQuest
Dear Peter,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
Regarding the duration of your Iran visa, it's important to note that the Iranian embassy requires a clear and detailed itinerary, including specific accommodation and city details. As you provided an itinerary for only 3 days, we were bound to request a visa for that duration. If you had expressed the need for a longer visa duration or sent a manual request to extend your stay, we would have been more than happy to assist you accordingly.
As for the travel medical insurance coverage, you're absolutely right. We acknowledge that the current coverage limit of 10,000 in expenses may seem insufficient for some travelers. We have already forwarded your concern to the relevant department to explore adding different ranges of insurance coverage options and ensuring that this information is clearly displayed during the booking process.
Your feedback helps us improve our services, and we're committed to enhancing the overall experience for our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Warm regards,
It works
It works! It was easy to book a place and everything was simple and straightforward, no hassle.
25 April 2024
I have very good communication mainly…
I have very good communication mainly with Parisa. All my requests were processed in a due time and covering my expectations.
29 April 2024
1stQuest delivered on their promise
1stQuest delivered on their promise.
I used 1stQuest service for my travel insurance and I am happy of the service provided as it was quickly executed.
Thank you very much 1stQuest.
3 April 2024
Various hotels and convenient…
Various hotels and convenient reservation systems are good.
3 April 2024
FromBetter than expected from the moment I checked in
From the moment I checked in, the service was outstanding. So good that I felt totally at home. Breakfast was much better that expected and the staff put on an amazing show with their best service.
2 April 2024
Reliable and Friendly
This is the second year that I issued the Iran Visa and the Travel Insurance with 1stQuest. Including a hotel reservation.
I would do it also for a third time.
25 March 2024
Everything flowed smoothly as planned
Everything flowed smoothly as planned, good experience, a serious agency
30 March 2024
All very reliable
All very reliable. The visa, insurance and accommodation services have been very clear, smooth and efficient. Congratulations
2 April 2024
1stQuest gave me a oportunity to…
1stQuest gave me a oportunity to overcome problems with hotel reservations. Five stars. Thank you.
27 March 2024
Useful and kind company.
Useful and kind company.
They helped me to book a hotel in Iran.
I booked a hotel,but it was full book.
Then they looked for another one.Their work was very professional.
I recommend strongly.
It is difficult for overseas guests to book hotels in Iran.1st quest is the best choice!
28 March 2024
Super efficient company!!
We used this company to obtain our travel insurance for our trip to Iran. I am a UK passport holder, and my husband is a Greek passport holder. The company sourced our insurance from a local Iranian company and our purchase online was swift and efficiently handled. Our travel insurance was accepted by both the Iranian Embassies in Athens and Dublin, for the purpose of collecting our visas. We were so happy with 1st Quest's service that we had recommended them to many friends who are also travelling to Iran. Before purchasing insurance from them, I have used their online chat service, and they had replied almost immediately! Great customer service and highly recommended!
9 March 2024
Unprompted review
The service was excellent
The service was excellent. I was answered quickly for all my questions and guided well.
Even though I faced a few issues with my visa that made me postpone my trip on really short notice they answered fast and agreed to postpone my reservation without extra cost and they helped me with the visa as well. I was pleasantly surprised by the customer service and everything went smoothly and I highly recommend it.
3 February 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.