23andMe logo
Visit website

23andMe Reviews 8,044

•
TrustScore 3.5 out of 5

3.6

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 746 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the depth of information provided, especially regarding ancestry and health reports, finding it both interesting and valuable for understanding their family history and personal traits. The updates and new features are also frequently mentioned as a positive aspect, keeping the experience engaging. However, some people were dissatisfied with the pricing, finding the service expensive, especially with additional subscription costs and upselling attempts. There are also mentions of the website and user experience being difficult to navigate for some, and a few customers reported issues with sample processing and delays in receiving results.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers express satisfaction with the detailed health and... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers praise the useful and fascinating... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing poor... See more

Price

Customers expressed significant dissatisfaction with the pricing structure. Many reviewers felt that the... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise the layout, ease of navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

23andMe has been one of the pioneering companies in the field. The things that they do may be different than ancestry, MyHeritage and other sites, but 23andMe does many things better than other sit... See more

Rated 4 out of 5 stars

Nothing in life is perfect. However, my experience with 23 and me has been very positive. The ancestry part is very interesting. The update added groups that I knew I had connections with because I ha... See more

Rated 4 out of 5 stars

It’s very interesting to see all the conclusions and medical information. I would like to report some things that I don’t have the option to report to you. It might change your information given to ot... See more

Rated 4 out of 5 stars

There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regard... See more

Company details

Written by the company

23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.

Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly recommend

This is a very legit company. Everyday they are developing new technologies. I have found out more about my family and my health. I am not even finished putting my information in yet. I highly recommend.

11 September 2025
Rated 1 out of 5 stars

I did not order this

I did not order this, please credit my account. I have reported this transaction to Wells Fargo that this was a fraud! Thank you.

29 October 2025
23andMe logo

Reply from 23andMe

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Rated 1 out of 5 stars

I haven't purchased anything recently

I haven't purchased anything recently, if something was bought id like to know what it is.

29 October 2025
23andMe logo

Reply from 23andMe

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Rated 5 out of 5 stars

From what I have seen so far since I…

From what I have seen so far since I joined; so many things are exactly what I have already. I didn't believe all of this could come from a salvia test. Wow. I showed my doctor the one list of what I could get and he was shocked too.

29 October 2025
Rated 1 out of 5 stars

Pathetic and Corrupted company

Pathetic, not even accurate. They screw the info, don't even have any business integrity. Selling our genetic info. Executives leaving over company being corrupt. They even had a Senate hearing and admitted we are being sold out. Google it! This is a pathetic and corrupted company. I wish my information could be deleted but they already sold it Soo many times it isn't funny!

30 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look