23andme Reviews 

Although I am pleased with the added features that the subscription offers me, I find that I am hindered in my genealogical work because I no longer have access to the genetic data and the chromosome displays. I had hoped that they would be restored after your customers had reset their passwords and adopted dual factor authentication. I do not see any reason for you to deprive us of the services we once enjoyed because of the use of recycled credentials by your irresponsible customers. It is 100 percent their own fault if their accounts were accessed without their consent!

I LOVE 23andme. I am so glad they were able to salvage the company and not go out of business. They continuingly work to improve and refine, their research on DNA ancestry and health. I pay for the yearly premium subscription which is super reasonable so that I always get the latest updates. I especially enjoy the "Historical Matches." Keep up the good work 23and me!

I have been with 23 for over a decade. I think the service is awesome. I am amazed at the way learning more makes you want to do more good for yourself

I paid for premium or whatever the higher price deal was. They still hit me to upgrade constantly? I don't even know what I get for what I pay for. And the week after I paid the premium subscription I read they had filed bankruptcy? I still get hit for more money way more then I receive information. To the point I blocked their emails. I'd rather sign in and look at my results then open 100 emails with nothing but asking for more $$$

This company has closed. Went bankrupt after allowing people's DNA to be used by other companies. Was sued and had to pay out millions. Company assets sold on.

The overall ethnicity (ie. British and Irish) was a good improvement. 93% British and Irish seems right and actually matches other tests. But breaking down the regions into countries seemed a little off. I lost 2 of my close communities with a country as well (Ireland). I do have at least some Irish ancestry (other tests pick it up.) I had, but lost, Central and Southern Ireland and Southern Munster as close genetic groups. I also lost my distant Ireland and England genetic groups. And my smallest percentage (Wales) has a "very close community". Overall semi better, but I now only have ONE genetic group (excluding additional genetic groups in the US) with a premium. I upgraded to premium to see more genetic groups, which seemed pretty accurate before the update.
My nearly fully Czech brother-in-law has a VERY small portion that isn't Eastern European. He did receive good Czech and Slovakian groups, but he also received about 6 English genetic communities.
I only have one genetic community and I'm 93% British and Irish.
The overall British and Irish percentage seems more realistic for me, but some regions seemed better before the update.
I honestly liked it better before because it wasn't overly specific, so I could put it together using my knowledge of my family. I gave it a 3 but technically I'd say a "strong 3 going on 4". I've always enjoyed the layout and how 23andme utilized maps though.

It’s been great finding out about lost relatives!!

I gave a one star because since I originally set up an account I have not been able to go back online. I have contacted customer service with no help. So I have never been able to see my results and your company were unable to help me see my results online or email me a copy of the results

To date, I've had a great experience with 23andMe. I've learned about many DNA relations. Unfortunately, there are no records for direct relatives before me. They have passed on and left no records behind.

Found relatives I never knew, had some questions answered, Found out who I am, since I was adopted, I never really knew

I think it was great value for the information I received

Information is Easy to read; Information is detailed; The entire process is very private.

You have me wit 2 moms on my tree. The Mimi’s where my dad should be. I only have 1 mom dale frederick my name is Mitch miles please fil

I have been locked out of my account for months for no reason and I can’t get back into it no matter what I do

I love the genetic updates and medical research reports. Relatives are getting to be too many. I'm not sure what a fourth or fifth cousin really is. That part is a little confusing.

I find it odd that I have DNA from all over the world accept America. But other than that I found the information very entertaining

It has been weeks since I've been able to access my account. The customer service folks have responded that my account is unlocked yet I still can't get in with my old password or create a new password. I'm paying for their premium service, and have requested a refund for pmts made since I was last able to access my acct. No response received to refund request.

Great service looking forward to seeing what's in store

everytime i try to get on 23 and me it doesnt want to let me telling me that is the wrong password or code etc. it is frustrating