24/7 Fitness (UK) - Fareham Reviews 3

TrustScore 3 out of 5

3.0

Downend Road, PO16 8TS Portchester, England, GB


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Company details

  1. Fitness centre

About 24/7 Fitness (UK) - Fareham

Written by the company

Why 24/7 Fitness:

  • 9 Convenient locations with onsite parking
  • Wide range and volume of equipment
  • Multiple sites with ladies-only sections
  • Fantastic value for money
  • Classes included
  • Personal Trainers

Contact info

  • Downend Road, PO16 8TS, Portchester, England, United Kingdom

  • 01329232321

3.0

Average

TrustScore 3 out of 5

3 reviews

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1-star

Replied to 28% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

To expencive for what you get.

I guess you need some sort of benchmark before you give a review. Though I note quite a few 5 star it's never going to be as good as the gym across the road or the one at Port Solent so these things have to be in context to be fare and a review should be balanced.

I have been a member for the last two years but I'm not going to renew and here is why. I have some niggles that with a reasonable price I could overlook but at the current cost for what you get it's just not good value. I read a review somewhere where the person called it a "spit and sawdust gym" which I think hits the nail on the head, basic, bit dirty but has everthing most gym goers need. If you don't notice how grubby and tired it is then then you should be happy. As an operations manager for retail stores maybe I just notice these things which for many are not really a problem. The changing rooms are a discrace though and I can't bring myself use them any more. Just to dirty and I got fed up by female cleaners just walking in unannounced. Floor needs a good scrub and the loos are a health hazard but and when I have had to use them they have been a bit smelly. Locker doors are missing and hanging off with many broken so you can't lock your stuff away. Not sure about the female changing room. I guess they don't have men wander in and quite right too.

The equipment all looks very old though gets repaired quickly when broken. Seems mostly geared towards weight training but other equipment is available and normaly in good working order It's never to busy when I go and I can genuinely do what I want to do which is good but I'm not sure about peak times Old wlequipment but you can do what you want to do and after all that's why you go to the gym.

The place has staff because I have seen them but in the two years I have been going I don't think they have ever acknowledge me but you can make of that what you will. To be fair I have seen then being friendly with other customers so maybe it's me.

From the minuite you see the building (I remember back in the day when in belonged to another gym company) it screames run down and needs some tlc and nothing like the old days.

All that said if it's local to you it's worth a look, personally I think it's now overpriced for what it is but it will be intresting to joint another local comparable gym that is more moden and cheaper to see the difference. At the right price I would have put up with what I think are negative points, maybe I expect to much, I'm sure it will suite some people as it's got some good reviews. Parking is good, the place has just had a lick of paint which shocked me and they also have a new juice bar which I note today also has a coffee machine.

One last point, try using the hand gel, however little you put on your hands you can't get rid of the stuff. I'm not complaining I think it's funny. Just says it all about the cheap cheap running of the place.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great local gym! A must for any gym goer

Great local gym, helpful staff. Owner is very welcoming and helps any way possible. Been going for almost a year and always see improvements.
Always updating equipment.
5 🌟

4 December 2024
Unprompted review
24/7 Fitness (UK) - Fareham logo

Reply from 24/7 Fitness (UK) - Fareham

Thank you for sharing your feedback Holly!

Thanks,
Team 24/7 Fitness

Rated 1 out of 5 stars

247 debit scam.

Had been going gym in Fareham for about a year. I stopped going to 247 and after about 6 months, I used the website contact form to ask - is my membership still active (as no matter what I did i couldn’t get my email to verify - in order to sign in and see active status). And also asked if it’s still active, how to cancel.

My message was ignored, I asked again, was ignored. So I assumed I must not have an active account.

All well and good. But today I have checked my direct debits and seen 247 still taking money. I had seen this debit a few months back but due to the vagueness of the account receiving the money I assumed it was car tax. Today I saw both transactions, so looked into what the vague one was. Essentially it was 247. This time I used the actual email for 247 to ask the same 2 questions I had months ago. Had a reply within 30 mins. Gave my contact details and the customer service person said they didn’t have any website form messages from myself ever.

I put another web form message through, this time screenshoting the success in message pop up. I sent this to the customer service advisor, who then came back and said they had actually received the web form messages from today. I said about the previous one, but was essentially fobbed off.

Just buy equipment online and use at home don’t bother with 247.

I wanted a partial refund from the months and months I had unknowingly paid for the service. By using the web form, I never had any evidence from my “sent” mailbox. So it’s 247s word against mine. Seems quite unfair, as someone who isn’t the fastest with tech I feel scammed.

Re - your reply: my case was dismissed as fast as possible regardless of evidence given.

1 March 2024
Unprompted review
24/7 Fitness (UK) - Fareham logo

Reply from 24/7 Fitness (UK) - Fareham

Thank you for reaching out. We understand there's some frustration here. We look at refunds on a case-by-case basis, as there are very legitimate reasons for doing so.

We provide detailed instructions for membership cancellation on our website. You can also contact the gyms directly via email or telephone or visit in person.

We appreciate your feedback as it helps us enhance our services and communication.

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