After 3 weeks of silence, was told they still hadn't received my item from their main warehouse. Had to go through PayPal for a cancel and refund. Awful communication from this awful company. Avoid.
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I strongly urge people not to buy from this company. Delays to order with no ability to provide accurate updates on deliveries. No phone number, and request to cancel order ignored. Order placed... See more
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I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Ema... See more
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Absolute nightmare company to get hold of! A whole month after trying to get a reply from them (no phone number to call 🤷🏻♂️), my item still hadn’t arrived… Finally an email came through saying... See more
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Company details
Information provided by various external sources
Here at 365games.co.uk, we’ve been building this tight community of loyal customers for over 15 years. We have low prices on a selection of great video games, board and card games and collectables. We also have fast, reliable delivery, meaning you'll want to come back to us again and again! On top of all that, we also have a secure checkout, accepting payments from American Express, Visa, Mastercard and PayPal.
Contact info
XBITE HQ, Unit 1, Maison Court, Midland Way, Barlborough, S43 4GD, Chesterfield, United Kingdom
- 0844 414 5296
- contactus@365games.co.uk
- www.365games.co.uk
2.5
Poor
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Pre-order a game Sunday Friday now…
Pre-order a game Sunday Friday now nothing won't answer phone calls or emails got the bank on to them shocking bunch of fraudsters stay well clear36845order number
13 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Paul,
Thank you for the review.
We apologise that your pre-order was shipped out later than initially stated, Sadly we faced a delay with the supplier sending us the stock for your pre-order.
Our warehouse team ensured to ship your pre-order as soon as we possibly could and upgraded your shipping to next-day delivery.
We apologise once again that this situation occurred.
Kindest regards
365Games Customer Service
Absolute pleasure to deal with
Absolute pleasure to deal with. Ordered an x box game that was meant to have a code enclosed with dcl extras. The game did not have this. I contacted 365 games and they sent me out a replacement. Unfortunately the replacement did not have the code enclosed either. Contacted 365 games again to inform them , and they said they would get in touch with their supplier. They did indeed and got me a code for the game that worked . So have a very happy son. Absolutely first class company with first class customer service
17 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Laura!
Thank you so much for the 5-star review.
Our team is thrilled to resolve any problems and it's wonderful to hear that your Son is very happy.
Hope to have you as a reoccurring customer :)
365Games Customer Service
Ordered records 28th December they…
Ordered records 28th December they cancelled my order 2 days later but still have not refunded me. Said they have an issue with PayPal. Is this company about to collapse? Just beware.
My 4th reply from them on the 17th Feb - now they have no timeframe to sort out the PayPal issue! So if you buy from 365games and need a refund they won't be able to give you one at the moment or the forcible future.
Hi there,
Thanks for getting in touch,
I can confirm that we are having an issue only refunding orders via PayPal. We will refund your order as soon as this issue has been resolved.
Sadly, we have not been given a timeframe for this. Please accept our apologies for the upset this might have caused you.
If you need anything else please get back in touch!
Kind regards
Milena
Customer Service Advisor
BE WARNED THIS COMPANY IS GOING DOWN THE PLUG HOLE - DO NOT LOOSE YOUR MONEY AND SHOP ELSEWHERE!
Stated I would get a refund on 29th December 2023.
As of 15th January 2024 still no refund.
As of 17 January 2024 still no refund.
As of 18th January 2024 still no refund.
As of 25th January 2024 still no refund.
27th January - CONTACTED PAYPAL AND THEY HAVE REFUNED ME, STATED THEIR IS NO ISSUE WITH 356GAMES PAYPAL ACCOUNT.
DO NOT BUY FROM THIS COMPANY!!!
28 December 2023
Unprompted review
Reply from 365games.co.uk
Hi Karl.
Thank you for your recent review.
I am so sorry that we had to cancel your order unfortunately as mentioned on email we had a glitch in the system and your order was pricing error.
I can see we've also emailed to explain the issue with the refund and that the accounts department are working tirelessly to resolve this as quickly as possible and you'll receive your refund shortly.
I can assure you the company is not about to collapse and are shipping orders as normal.
Apologies again for the inconvenience that has been caused to you, we've set up a new system that will prevent the glitch from happening again.
Kind regards,
365games
Doubt they ever had it
Website advised 15 day lead time. Ordered with plenty of time for Xmas. Email received after Xmas to advise there was a delay due to warehouse issues. Several chasers later received email to advise product was not available and refund to be actioned. Doubt they ever had the product !
1 December 2023
Unprompted review
Reply from 365games.co.uk
Hi John.
Thank you for your recent review.
Firstly, I am so sorry of the issue's you've faced with your current order, we appreciate how frustrating this must have been not receiving the order you paid for.
We had an issue with the overflow warehouse and unfortunately, were just not able to send your order.
I can assure you this has been looked into with the purchasing department who are coming up with ways to prevent this from happening again.
I do hope one day in the future you'll give us another chance to redeem ourselves.
All the best and take care,
365games
Very Bad experience with the microwave oven purchase
Ordered the microwave which was on sale. The next day I got an email that, unfortunately due to a technical glitch in the system, the product I purchased was sold at the incorrect price and have cancelled my order.What a laugh.Very bad experience and waste of time and headache. :(
0 star but there is no option for that
8 January 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your recent review.
Firstly, I just wanted to express our deepest apologies of the issues you've had ordering with us.
Unfortunately, as mentioned on the email sent to you we did have technical glitch that lowered the price a substantial amount on a lot of products resulting in them being purchased quite a lot.
Just to let you know the IT department have put systems now in place to prevent this from happening again.
Unfortunately, as a business it's just not viable for us to send the orders out so we have had to cancel and refund your order.
We at 365games are trying our best to resolve the issues with the pricing errors with customers, if you do require anything further please send our dedicated customer service team an email who will be happy to help in anyway they can.
Take care,
365games.co.uk
Oops the prices were wrong...
Same as everyone else with the records on 'sale'. No explanation, no contact from customer services just a refund which has been pending for 8 days in my PayPal account because apparently their payment to PayPal hasnt cleared... Don't go near this company they are at best completely incompetent and at worst scamming people for data and/or to have a lot of money earning some nice interest in their account.
28 December 2023
Unprompted review
Reply from 365games.co.uk
Hi Gareth.
Thank you for your recent review.
I am really sorry that you were caught up in the technical glitch that we had and for the inconvenience caused to you.
We did have a major pricing issue on the website which resulted in multiple orders being purchased quickly - I'm afraid as a business it's just not viable for us to ship out all the orders so we have had to cancel them all.
I can see that we did send you an email on the 29th of December at 10:14 am but this has indeed failed to send, I am so sorry again for this - we will look into why your inbox didn't receive the email.
We will send you an email as soon as your refund has been processed.
Just to assure you I can confirm that we are NOT scamming people, we just unfortunately, has a technical glitch with the prices on the website.
I hope this answers some of your questions.
Take care,
365games
Item priced incorrectly on website
Item priced incorrectly on website. Cancelled my order without first giving explanation, still waiting for refund 2 weeks later
Update I placed 3 orders on 29th of December. Only one has been refunded. I am still waiting on the other two despite several emails to the company. The response that i am receiving from them is as follows " I do apologize but we're having a temporary issue with the payment provider which is why there is a delay in receiving your refund". I was not immediately contacted by seller as they state in response. It was only when I contacted them that I was told why my order had been cancelled. Also, I did not receive any discount code as is stated in response. Overall an extremely frustrating experience and I am still out of pocket to the tune of 82.36 pounds despite the order being cancelled by the company nearly 3 weeks ago! A truly shocking experience
9 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Sean.
Thank you for your review.
I am really sorry of the issues you faced ordering with us.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price, when the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Kind regards,
365games
Possible scam/theft
I bought several items in the sale - they were cheap but seemed to be priced for clearance. There was a range of prices on the website so it didn't seem out of the ordinary. I paid via PayPal and, despite receiving a confirmation of my order and payment being taken, got a notice from PayPal that the payment was being refunded a few days later. I've checked and the refund still hasn't come through though it's been a week - PayPal says 365 have paid via echeque and this hasn't yet been cleared by their bank. Seems like a scam at the moment - hopefully PayPal will be able to reimburse me if so. If it's just incompetence on the part of 365 I would be grateful if they could either fulfil my original order or refund me - they have not replied to my emails so far.
28 December 2023
Unprompted review
Reply from 365games.co.uk
Hi Alex.
Thank you for your review.
I am really sorry of the issues you faced ordering with us.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price, when the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Kind regards,
365games
No customer service
Product delivered no issues. Needed to return as my nephew already had the figure. Absolutely no customer service despite many emails to start a return. Will not use again.
5 January 2024
Unprompted review
Reply from 365games.co.uk
HI Claire.
Thank you for your review.
I'm glad to hear your parcel arrived with you with no issues - I've had a look at your email and can see that you emailed us on New years Eve evening, this is why you didn't receive a response until 48 hours later due to the bank holiday.
We have replied with the returns information and everything that you need to know.
Apologies for the delay in response, the customer service team were out of office over the weekend and for new years day.
They'll be in touch as soon as the parcel has arrived back with the returns department and a full refund processed.
Kind regards,
365games.co.uk
Poor Experience - Be aware
I ordered 5 vinyl LPs from Games365 web site, all offered at a good price. I didn't receive a confirmation of order email so I emailed Games365. Here's the email back I received -
Hi there,
Thanks for getting in touch,
Sadly it's your whole order that has unfortunately been cancelled due to this issue.
I understand this isn't a great shopping experience and we're deeply sorry that this has occurred.
Unfortunately due to a technical glitch in our system during an update, the products you purchased was sold at the incorrect price. We are very sorry but we are unable to fulfil your order on this basis in line with our standard terms as the price shown was incorrect, the technical issue we have encountered is being investigated and the correct prices are now showing.
We are very sorry for any upset caused here.
Kind regards,
Customer Service Advisor
1 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Ben.
Thank you for your recent review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Take care,
365games
Very poor customer service
Very poor customer service. I ordered an item to be delivered to a relative as a Christmas present. Ordered it on the 7th December and received a confirmation that it would be shipped in three days. As the delivery was not to my home address, I assumed this had happened. A month later, it still hasn't shipped - no notification or apology. When I contacted them, they were very unhlepful, couldn't give even an estimate as to when it may ship or any explanation of what was going on. After repeated attampts to extract any information from them, I gave up and cancelled the order. I strongly recommend looking elsewhere as I subsequently found the album £10 cheaper on an alternate site.
4 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Patrick.
Thank you for your recent review.
I can see that you've stated on the review that you purchased the item on the 7th of December, this is indeed correct.
I can see that we do clearly state on the listing at the very top before you purchase to allow up to 14 working days for the order to be shipped, we do also state on your confirmation email in bold that some items have a delay in shipment and to check the listing for this information.
The 3 working days that you have mentioned is for the shipping, which again we do state on the website and confirmation email.
Your order was therefore due to ship on the 29th for you. Unfortunately, as mentioned in our reply to your emails the warehouse was backed up slightly by 48 hours which is why it hadn't been sent on the 29th. We are terribly sorry for the inconvenience this delay will have caused you.
I can see you requested that the order be cancelled and our customer service team replied within 24 hours cancelling your order as requested.
Apologies again for any inconvenience this has caused you.
All the best,
365games
Vinyl price changed
Vinyl price changed
Like most others. I was shopping for vinyls. The vinyl price seemed too good to be true so I waited before placing my order. All the items in my cart changed price to 999. I am glad I dodged a bullet!
29 December 2023
Unprompted review
Reply from 365games.co.uk
Hi Siddharth.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
The reason for the price having been changed to £999 on the incorrectly priced items was for a quick immediate fix, our team set all prices at £999, of course, they aren't the true price and the team is working through all the listings to ensure the correct price and information are stated.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Take care,
365games
Order cancelled
Ordered several items. A few days later all items cancelled and money refunded.
2 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Keith.
Thank you for your recent review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Kind Regards,
365Games
Refunded without explanation.
Ordered some vinyl records in the post-christmas sale. After several days of "awaiting fulfilment", the order got refunded with no communication. I wouldn't accuse this website of being a scam site, as it does seem I'm getting money back, but not honoring sales made doesn't make them an especially trustworthy merchant.
Some prior communication on the matter might have gone a long way here, but aside from being refunded out of the blue I've heard nothing from them. Real clown shoes hours over at 365Games.
3 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Gary.
Thank you for your review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Kind reagrds.
365games
records
Bought some records. Thought the price was too good to be true.
After reading the reviews on here I was a bit sceptical but though I'd take a chance.
Ordered, got no confirmation and then got a email a few days later saying my order was cancelled and refunded with no reason
3 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Keira.
Thank you for your review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
I can see an email was sent to you explaining exactly what had happened and that your order had been cancelled.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Many thanks
365Games
All very dodgy
Ordered several items at attractive sale prices, money was taken and order confirmed. 1 week later the order was refunded with no explanation and the sale items then reappeared on the site at much higher prices. The whole process seems like a scam to get hold of contact details. Avoid.
2 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Mak.
Thank you for your recent review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you. I can assure you that this is not a scam and was simply and technical error.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
The reason for the price having been changed to £999 on the incorrectly priced items was for a quick immediate fix, our team set all prices at £999, of course, they aren't the true price and the team is working through all the listings to ensure the correct price and information are stated.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Take care,
365games
Same as everyone else,ordered some…
Same as everyone else,ordered some vinyls in the sale and received an email today cancelling my order without any explanation. A company shouldn't be able to trade in this way. I will never be using these pirates again.
2 January 2024
Unprompted review
Reply from 365games.co.uk
Hi Chris.
Thank you for your review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you, please note that this isn't a way we trade, unfortunately, it was just a technical glitch that we are resolving.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Take care,
365games
Waste of time
I ordered several vinyl records ranging from £6-£12 each ordered accepted paid extra for quick delivery.3 days later received a email saying I’d been given a refund for the order no explanation given. The records are still on the website but at a much higher price.
2 January 2024
Unprompted review
Reply from 365games.co.uk
HI Steve.
Thank you for your recent review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you. I can assure you that this is not a scam and was simply and technical error.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
The reason for the price having been changed to £999 on the incorrectly priced items was for a quick immediate fix, our team set all prices at £999, of course, they aren't the true price and the team is working through all the listings to ensure the correct price and information are stated.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
All the best,
365games
Didn’t honour Boxing Day sales
Didn’t honour Boxing Day sales. I didn’t take advantage of other deals and have lost out as a result. They just refunded, no order update, no apology. Not to be trusted.
29 December 2023
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your recent review.
I am terribly sorry of the trouble that you had with your recent order with ended in us having to cancel and refund it for you. I can confirm that the items you purchased were not in the boxing day sales, there was technical issue.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Many thanks
365games
Shop elsewhere
Always used them for games will never use them again paid for items refunded days later will never use them again!!!!! Avoid at all cost has become a joke of a company
29 December 2023
Unprompted review
Reply from 365games.co.uk
Hi Aaron.
Thank you for your review.
I am terribly sorry to hear this and for any inconvenience caused.
I can see that no order number has been left so we're unable to see the issue's that you faced. I've requested further information from you so that this can be looked into.
Kind Regards,
365games
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