365Rider Reviews 

18,459
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Two purchases, both delivered on time and both exactly as ordered. Personally, I find this shop very trustworthy. They also keep you updated throughout the delivery process, which I really appreciat... See more

Rated 5 out of 5 stars

I ordered some Asics Superblast 3 from here as I couldn’t get the colour and size I wanted from my usual supplier. I was sceptical at first t’as this was the first time I had used 365 Rider, but I had... See more

Rated 1 out of 5 stars

Superblast 3 arrived with the sole coming apart I ordered a pair of ASICS Superblast 3 from 365Rider. When I received them, I was very disappointed to find that part of the sole at the front... See more

Rated 5 out of 5 stars

Quick, precise and at a good price. there are many good shoes, but not of all sizes. the only improvement I would suggest is a better way to search by sizes, as the filter sistema in the store i... See more

Company details

  1. Sporting Goods Shop
  2. Bicycle Shop
  3. Boot Shop
  4. Outdoor sports shop
  5. Running Shop

Written by the company

Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!

Shipping Guarantee and personalised customer service.

Free shipping in 24/48 hours.

Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.

Contact info

4.2

Great

TrustScore 4 out of 5

18k reviews

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4.2

All reviews

(18,459)

3,799 reviews in the last 12 months

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Rated 1 out of 5 stars

Very slow service

Login to page not working after ordering. No information where delivery going. 10 days after payment was made comes email that payment accepted. Weird shop!! Lets see if ever receice the shoes.

30 April 2026
Unprompted review
365Rider logo

Reply from 365Rider

Dear Esa,

We have received and responded promptly to all your requests. Additionally, you have been kept informed at all times regarding the status of your order, and tracking information has been provided throughout the entire process.

The purchase and order management process has been carried out correctly and within the established timeframes. However, please note that your shipment is destined for Finland and, due to the distance from Spain and the nature of international logistics operations, transit and handling times by the courier company may be slightly longer than those of a standard domestic shipment.

We remain at your disposal for any further questions you may have.

Best regards

Rated 4 out of 5 stars

Kitti

Buying was easy. I got really good shoes at a good price.
The only negative thing was that the mail took a long time, about two weeks.

27 April 2026
Rated 2 out of 5 stars

Did not receive yet

The price is great but I have not received my order yet. Also I had to email them to ask why because the promissed date of arrival had already past 🙄 if you are late with shipping, then you could atleast contact your customer yourself to tell them why. Instead of them having to ask you

26 April 2026
Rated 5 out of 5 stars

Excellent service and best pricing

I recently purchased two pairs of running shoes from 365Rider and the experience was seamless. Their pricing is some of the most competitive on the market, often beating major retailers. The delivery was efficient, the items were well-packaged, and the communication throughout the shipping process was clear.

21 April 2026
Rated 1 out of 5 stars

Deeply disappointing experience

Deeply disappointing experience. For an international retailer, the lack of a managed returns process is surprising. I followed all guidance, yet my return was treated as an import and incurred customs charges almost equal to the item’s value (160€ + £18 postage on a £220 pair of trainers) I do not recommend this company whatsoever if you’re based in a different country to them — they do not provide adequate support, and it leads to a long and tiresome process.

30 March 2026
Unprompted review
365Rider logo

Reply from 365Rider

Dear customer,

As indicated in our terms of sale and international return policies, any costs arising from customs duties, import charges, and international return handling are managed by the authorities and logistics services of the destination and return countries.

365Rider does not collect or manage these charges and has no control over fees applied by customs authorities or international carriers.

Furthermore, all this information is detailed in our policies available prior to completing the purchase. Your request was handled by our team following the standard procedure established for international orders and returns.

365Rider Team

Rated 3 out of 5 stars

Very poorly packaged

Very poorly packaged. The seat was thrown into a box without protection, so the top layer slipped slightly during transport. It would have been better if they had wrapped at least one sheet of foil around the seat and put some old paper next to it so it wouldn't move around. Otherwise, the delivery was fast.

21 April 2026
Rated 5 out of 5 stars

Excelent online store for running shues

Your selection of top of the line running shues is a life saver for me. Easy online buying and quick DHL delivery has been a good service. Your online store has often been the only reasonably prized service from where I have gotten the exact product I wanted.

21 April 2026
Rated 4 out of 5 stars

Order ok!bad service!

My order arrived a bit late , 3 days after the scheduled date !customer service doesn’t exist : no answer, no explanations, nothing. On the other side, my stuff arrived and corresponded with what I ve ordered: satisfied on this point

27 April 2026
Unprompted review
Rated 2 out of 5 stars

Slow to Post

Item wasnt even posted until after the latest estimated delivery date. I asked and they said it was normal for them, so at least that is honest I guess. Still. No reason it should take so long to mail things. Price was good tho!

17 April 2026
Unprompted review
365Rider logo

Reply from 365Rider

Dear customer,

The delivery times provided are estimated and may be affected by logistical processes and order preparation, which can vary depending on product availability and operational workload at any given time.

Our team has handled your order in accordance with our established procedures, with the aim of providing the best possible service within these operational timeframes.

365rider Team

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