Great webpage, good selection and the best price for what I was looking for. Ordering went smoothly and I immediately got confirmation and a message that my order was being prepared. Within a day t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived as expected on time very easy to track parcel and at least 20% cheaper than evey other store for the Superblast 2 at the time. Bought from Ireland.
Yes it takes a little while to receive you order but they do say this when you order. If you don’t mind not having them TOMORROW then what you do get is great stuff for a great price. Im really p... See more
I ordered shoes which unfortunately did not fit. To return them, I had to pay 30GBP via Royal Mail Tracked. After more than a month I followed up with them and they said it hadn't arrived. Now, I just... See more
Company details
Written by the company
Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!
Shipping Guarantee and personalised customer service.
Free shipping in 24/48 hours.
Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.
Contact info
Calle La Costera, N2, 46015, Valencia, Spain
- +34 960 13 00 20
- info@365rider.com
- www.365rider.com
4.1
Great
17K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long delay
I ordered my shoes on 27-10, but due to delays they only arrived on 24-11, which was already quite disappointing.
When I decided to return them, the process turned out to be very unclear and frustrating. Apparently, you have to arrange the return shipment yourself and pay for it out of your own pocket. This information is not communicated clearly, which makes returning an item feel like a nightmare.
What makes this even more confusing is that I ordered a new pair afterward, and those arrived within one week without any issues. So shipping fast is clearly possible but returns are handled very poorly.
Overall, the delivery delays combined with the complicated and costly return process really hurt my trust in this store.
27 November 2025
Easy to order and pay
Easy to order and pay, delivered on time, as promised.
11 December 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
i did not receive my order
1 December 2025
Reply from 365rider
Dear Ahmed,
We would like to clarify that your order was shipped and delivered successfully within the estimated delivery timeframe, as confirmed by the carrier’s tracking information.
At all times, the order followed the standard delivery process and no delivery issues were reported to us during transit. For this reason, we cannot confirm the situation described in your comment.
If you require any additional clarification, our customer service team remains available through the official contact channels.
Kind regards,
365Rider Team
Quality service
A great selection of running and cycling apparel which offers great value to customers ..delivery is speedy as well
1 December 2025
Great Price
Was the cheapest place i could find these runnimg shoes at the time and they came with no issues. Took a couple of weeks to arrive as im in uk. I did email a question at one point and i received a response within a couple of hours. Would definatly use again
11 December 2025
Unprompted review
Did not deliver my order
Did not deliver my order
Ordered over 2 weeks ago - no communication, no tracking, no nothing. Terrible.
Avoid this at all costs.
10 December 2025
Unprompted review
Still waiting shipment after 2 weeks
I ordered shoes 2 weeks ago, but not any shipment yet. They don't let you know expected shipping day, only thing you can see is the status "paid".
8 December 2025
Unprompted review
Instant refund
One of the ordered products were not available, I got a quick feedback and an instant refund.
20 November 2025
Unprompted review
Terrible service!!
Terrible service!!
The delivery date expired one week ago and don’t have any update on my order. The only answer is that it’s delayed due to logistical issues…
The customer service is basically a recording always that says: “we’re too busy to attend you.
Don’t forget: never buy at 365rider.
5 December 2025
Unprompted review
Top notch service as always
Excellent service, as always. When the product ordered was not available, a newer version was offered at the older version price.
17 November 2025
Cheapest and good service
My Puma MagMax Nitro shoes were the cheapest here, and delivery was quick and without issues.
24 November 2025
Unprompted review
The experience shopping with 365rider
The experience shopping with 365rider, was amazing!!
19 November 2025
Delay shipping-Bad service
Dear Team,
I am very disappointed with the service I have received.
I placed an order for two pairs of shoes one month ago. You informed me that there would be a delay, and I replied twice requesting a change of delivery address, as one of the pairs was intended as a gift. Unfortunately, I never received any response to those messages.
When I later received another update that the order was finally ready to ship, I sent you my new winter address once again. This time you replied, but only to tell me that you were unable to change the address.
If this is not poor service, then what is?
Your lack of communication has cost me a gift that I needed on time.
I kindly ask you to review this matter and provide a solution.
Regards,
19 November 2025
Reply from 365rider
Dear Dimos,
As previously communicated, your order was affected by a temporary stock and logistics delay, which was duly reported to you. Once the shipment entered the preparation and dispatch phase, the delivery address could no longer be modified, as this is restricted by the carrier for security and traceability reasons.
This limitation is standard in international shipping and applies once an order is confirmed for dispatch. Despite this, the order was successfully shipped and delivered, as shown in the carrier’s tracking.
We regret that the timing did not meet your expectations, but all updates provided reflected the real status of the order at each stage.
Kind regards,
365Rider Customer Service Team
Ordered running shoes 13 days ago
Ordered running shoes 13 days ago. No reply ,No apology. Now another week to wait. So much for two to four days for delivery to Ireland.Must be on a slow boat from China. Cannot recommend.
28 November 2025
Unprompted review
First time ordering from them delivery…
First time ordering from them delivery was fast easy website to navigate runners were brilliant
17 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.