Great webpage, good selection and the best price for what I was looking for. Ordering went smoothly and I immediately got confirmation and a message that my order was being prepared. Within a day t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived as expected on time very easy to track parcel and at least 20% cheaper than evey other store for the Superblast 2 at the time. Bought from Ireland.
Yes it takes a little while to receive you order but they do say this when you order. If you don’t mind not having them TOMORROW then what you do get is great stuff for a great price. Im really p... See more
I ordered shoes which unfortunately did not fit. To return them, I had to pay 30GBP via Royal Mail Tracked. After more than a month I followed up with them and they said it hadn't arrived. Now, I just... See more
Company details
Written by the company
Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!
Shipping Guarantee and personalised customer service.
Free shipping in 24/48 hours.
Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.
Contact info
Calle La Costera, N2, 46015, Valencia, Spain
- +34 960 13 00 20
- info@365rider.com
- www.365rider.com
4.1
Great
17K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent !
5 February 2026
Best prices and quick delivery
Best prices and quick delivery. Bought a second pair of Castelli RoS tights (first pair ripped in a fall). Great product over all
28 January 2026
Great experience
Great experience: competitive price, fast delivery, product matching my expectations. I definitely recommend 365rider.
3 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer support and mistake that have my order undelivered yet
I tried two times to correct the postcode using the email address for customer service and no one took care of my request. I haven’t received the order yet. It’s stuck in royal mail and cannot be delivered, but the money went from my bank to yours.
3 February 2026
Reply from 365rider
Dear Mikel,
Thanks for your message. We’ve checked the tracking and the parcel is currently on hold with Royal Mail because the address/postcode provided doesn’t allow the delivery to be completed. In these situations, the carrier blocks delivery until the correct details are confirmed.
Your order is being handled and we’re already working on updating the information to release the delivery. To speed this up, please reply by email confirming the full address and postcode exactly as they should appear, and we will pass it to the carrier immediately.
Please note that payment is taken when the order is confirmed, regardless of whether the carrier later requires an address correction.
Kind regards,
Customer Support Team
365Rider
Great Selection, Knowledgable Staff
Staff are patient, professional, and helpful. I always walk out happy.
El personal es paciente, profesional y servicial. Siempre salgo feliz.
31 January 2026
Quick dispatch of my Castelli jacket.
Quick dispatch of my Castelli jacket.
Only hold up was the poor service from Royal Mail
28 January 2026
Credible site and swift delivery
28 January 2026
Great prices and a lot of products to…
Great prices and a lot of products to choose from.
30 January 2026
Hidden fees
They make you pay shipping fee, and then on top of that there is a $100 customs charge if you are not in Spain. This charge is written in a super hidden part of the website and never communicated at checkout. Very scammy! On top of that, they sent me several different emails about my package, including one that said they had cancelled the shipment, then another that said I had to pay an additional $100. But when I contact them, absolutely no response back. Avoid and buy elsewhere, not worth the stress and now I'm paying more than if I had bought the shoes elsewhere.
11 February 2026
Unprompted review
Good ending, everything well.The shop is great but the delivery…
The shop is great but the delivery company was too bad.
28 January 2026
Good experiences.
In general I have had very good experience with you guys. Good prices. Swift delivery. The products have always arrived for me in perfect nick. So ya, 5 stars.
21 January 2026
Great shopping experience
Great shopping experience, fast delivery, competitive pricees
19 January 2026
still waiting for my products to arrive
One of the product that I did order were out of stock, which of course can happen. It took too long to send me a message and tell me that and a month later I am still waiting for all my products. It seems like it will arrive soon. In my opinion the rest of the products should have been sent and the first contact took to long and there were also other things in the process that took to long time.
21 January 2026
Good price and free 3 day delivery to…
Good price and free 3 day delivery to Portugal.
21 January 2026
Warning!!
Warning!!! It will cost you a whole lot more if you are not happy with your 365rider goods. I bought shoes that were the wrong size. I sent them back at my own expense. On receipt 365 did not want to refund and would only return the shoes if I am paying for the return. Awful and costly customer service.
And in response to below: when I paid for the returning of my shoes, I could track it....on an unsecured site...
4 February 2026
Unprompted review
Reply from 365rider
Hi,
Thank you for your message. We’re sorry you feel this way, but we’d like to clarify this calmly.
Our returns policy is clearly stated on our website before purchase: return shipping costs are the customer’s responsibility, and if you prefer the item to be sent back instead of refunded, the reshipment cost also applies. These are standard conditions for many online stores, especially for international returns.
We absolutely understand that returning an item can be frustrating, but describing this as a “warning” is misleading—nothing has been applied unexpectedly, and our team is simply following the published return terms.
If you contact our customer service through the website, we’ll be happy to review your case and help you choose the best option.
Kind regards,
365Rider Customer Service
They dont care about their customers, Left with no goods and no money
Terrible communication /customer service. They dont care about their customers. Not my problem attitude
Do not buy from them if your in UK
Ordered some running shoes. Which were too narrow for me. When I tried to return them, I requested a return and received no confirmation from them. Emailed and got a reply with instructions to return which did not include photo attachment which it referecned in the mail. I asked for missing photo and just got repeat mail, still no photo. So I sent the return as per instructions costing 18 pounds. Parcel is stuck in customs, who will only deal with receiver. Rider 365 said its not their problem. Leaving me 200 pounds out of pocket and all they say is it's not their problem... worst company I have come across for years. I have ordered and returned lots of parcels with companys inside eu from the uk without any complications in the past. Big steer clear for me
21 January 2026
Reply from 365rider
Hi,
We’re sorry you feel this way, but several points in your review are not accurate and need to be clarified.
Return process / communication
You did receive return instructions from our team. If you received a repeated message, it was because the return procedure is standard and must be followed exactly.
Customs for UK returns (non-EU)
As the UK is outside the EU, returns can be held by customs and may require action from the recipient/importer of record. This is not something a retailer can override. Customs procedures and charges are managed by the carrier/customs authorities, not by 365Rider.
Costs and responsibility
Return shipping costs (and any customs-related costs on international returns) are clearly stated in our returns policy on our website. Calling this “we don’t care” is unfair: we are applying the published terms and the legal/customs reality of cross-border returns.
We understand it’s frustrating to have a parcel delayed at customs, but it is not correct to say we “took your money and left you with nothing.” The situation depends on the parcel being released/processed by customs under the carrier’s procedure.
Kind regards,
365Rider Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.