3Balls, LLC Reviews 21

I bought a driver that broke within 7 months. It was counterfeit and a piece of junk. Customer service never got back with me and never tried to make it right. All I want is my money back. They won't respond. I strongly advise everyone to not buy from this corrupt comp may. Their products are junk and they do not care. They want to steal your money for a counterfeit product. DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS HORRIBLE COMPANY!!!!!

Says free shipping for orders over $149 but at cart no such thing. Received a 10% Coupon that 3Balls emailed and the cart does not accept it. Thanks for making my decision about just getting a new one from Dick's Sporting goods. I won't be back...

I’m upset because I ordered clubs to be delivered the next day as it stated on the website. Surprisingly, my clubs never showed up, so I called customer service and they were horrible. He tried to only give me $5 back after I had paid $40 for overnight shipping. I even looked at their policy and it stated that I should get a full refund of shipping costs. After I said this, he unhappily agreed.

Purchased a used wedge, found out the next day I could have bought it new for 10% less (Shame on me)Tried to cancel the order, they said it had already shipped, even though my request was 16 earlier than the shipping notification. Now I’ve been notified the delivery is delayed. First and last time buying from 3Balls.

This place is scamming people.. I sent them clubs to be evaluated and priced about 3 weeks ago and still have yet to have any communication on the whereabouts of the funds owed to me or my clubs back. They won't address any emails and if they do answer they still won't address the monies they owe. I was told this week someone would get back to me Friday at days end with no success...Hell! they can have the clubs now!.. I want nothing else to do with them neither should you... BE AWARE!!! Don't send anything!

I saw a lot of mixed . Took a shot on a club since the price was too good to resist. It was listed as used good condition. There’s maybe 1 tiny scratch on the bottom. The club is basically in new condition as it seems it has maybe been hit 1 Time. No shipping issues other than a beat up box. Maybe I got lucky but I’m very happy with my purchase from 3balls

I ordered a golf ball retriever advertised as 21 feet length.
When I received the retriever, it measured less than 18 feet.
I requested 3 balls to refund me the purchase price plus all shipping costs to me and return shipping to 3 balls. I also suggested 3 balls the alternative to just refund me the purchase price and let me keep the 18-foot retriever, (Amazon does this on order errors to minimize shipping cost to the buyer) 3 balls declined and stated that I would receive a refund when the retriever is received at 3 Balls. When I asked for 3 Balls to state the amount that would be refunded, 3Balls refused.

There are 2 issues here:
1. The product is not as advertised. (21 feet advertised, retriever is less than 18 feet)
2. 3 balls refusal to accept all shipping charges so I end up paying out of pocket shipping for a product that is not as advertised and that I do not have.
Rodney George
858.692.6185

Took a punt as recent reviews aren't the best but the item was shipped with tracking provided and received within 10 days to the UK... brilliant..

I ordered a Ping putter in “like new condition”. The condition was less than “like new”. First thing I notice is a dent in the face of the putter which their grading system states “no signs of abuse or dents”. I sent 2 photos of it and circled the dent in the putter face and got told “I don’t see a dent”. I’m currently trying to figure out if vision is an offered benefit in their job and why this person hasn’t had their eyes checked. Apparently Ray Charles is grading these clubs. Worst buying experience from this website I’ve ever had.

Guys, I am being serious, please do not operate with this company and I encourage all of you to report this company to the FTC. I attempted to purchase a used golf club from this site only to find out that my order had been cancelled due to an incorrect billing address (my address was entered 100% correctly on my order receipt). I called customer service multiple times and I was told that I would be refunded of my purchase. Needless to say I am writing this review because I was never refunded. I am being serious, protect yourself as a consumer from this fraudulent site.

My experience with 3 balls has been a nightmare. Deceptive behavior all the way. I will file a complaint with the FTC and encourage others to do the same. This company is the poster child for the old adage: If something looks too good to be true, it probably is.

I bought excellent condition $1000 iron set.

It came with unmatched grip and size.

Chat with Customer service over an hour.

They kept suggesting me to get an undersize grips that they have on stock and end up saying that I can get a help from the local pro shop!

This is our communication and I do not think it is something right one of the biggest online seller treat their customer.

You make your own decision after reading what happened with me with customer service team.

I would avoid dealing with this business.

Jae
11:20:22 Are you still there?
Jae
11:24:32 Hello!
Shell*
11:26:38 Hello Jae, please provide the SKU # of the grips you'd like.
Shell*
11:27:14 Or we can cancel the ones Lynn added
Jae
11:27:14 I was asking Lynn the link so that I can take a look
Shell*
11:27:42 Please check our website, and provide s with the SKU #, please/
Jae
11:28:17 ok I will check your website please wait
Jae
11:30:27 I do not think you do not have any standard size grips available for now
Shell*
11:31:40 OK, we are sorry that we are unable to assist you.
Shell*
11:32:10 Perhaps your local course could work with you.
Jae
11:33:02 Shell*, I am sure Lynn was trying to help me and you are not
Jae
11:33:23 I do not know why you suddenly become this mean
Jae
11:33:35 Did I do something rude to you guys?
Jae
11:33:50 I know I can go to local shops to get this done
Shell*
11:33:57 You did not want the ones Lynn suggested; and we have removed those from your order.
Shell*
11:34:31 I am sorry we do not currently have the grips your daughter would prefer.
Jae
11:34:35 because I confused so I asked her to wait to see other option
Shell*
11:35:04 ok, would you like me to stay on chat for awhile? I can do that.
Jae
11:35:30 then send ones you have currently have that lynn suggested
Jae
11:35:39 2g
Jae
11:35:43 fine
Shell*
11:36:31 Just to be sure... Women Golf Pride Tour Wrap 2G Undersize Grips Single item 10.5" Black
Jae
11:36:50 ok
Jae
11:36:57 .58
Shell*
11:38:04 Here is link to them - 3balls/shop/1024206/womens-new-golf-pride-tour-wrap-2g-undersize-grips-club-component/?sku=1024206-aaa-1-7-b
Jae
11:38:47 ok
Shell*
11:40:00 ok, great. We can add those back onto to your order. I can split the cost for you as a courtesy.
Shell*
11:40:08 plus no shipping costs
Shell*
11:40:24 would like 7 of them?
Jae
11:40:44 yes
Shell*
11:43:56 I have those added for you
Shell*
11:44:33 The total is $45.43 but I can knock off $20.00 for you.
Jae
11:45:27 no you know what I will just return it. you sent me with mixed wrong grip sizes actually I found out that two clubs have standard size grips and otehrs are mid size.
Jae
11:45:39 I shouldn't be treated this bad from you.
Shell*
11:46:11 You didn't mention that what we sent you was mismatched.
Jae
11:46:27 my daughter just found out
Jae
11:47:00 you were so rude, never experienced this rude
Shell*
11:47:05 On used clubs, we do not guarantee a make a model, just that grips will be playable. I am sorry that this has caused some confusion.
Jae
11:47:49 no but as a big online seller who selles 1000 club as awesome condition club with no matching grip?
Jae
11:48:09 I am so fraustrated from you Shell*!
Shell*
11:48:22 I offered to share in the cost of the grips, Jae. I am sorry that I was rude. It was not my intent. I have done everything you asked of me. I will go ahead and send them to you for free.
Jae
11:48:27 I cannot even type well because my hands are shaking
Jae
11:48:59 I saved our conversation and will post all over the internet I can post how rude you were\
Jae
11:49:32 with picture of the unmatched grip you sent to me.
Jae
11:49:59 your behavior must be judged from other people.
Jae
11:50:25 I am going to send this back, just do not play with shipping fee.
Shell*
11:50:36 As I mentioned, I was not aware that they were mismatched. That is absolutely our fault, and I am prepared to make it right for you.
Jae
11:50:37 I just need a full amount of return
Jae
11:50:47 too late
Jae
11:50:55 I am so frustrated

This company is a scam. I ordered a club and then realised I had ordered a left-handed club. Cancelled within 5 minutes and awaited a promised refund. They promised me next day. Then within 48 hours, then end of the week. A month later and I'm still waiting and today they had the cheek to claim they had refunded and the problem was with my bank.
A disgrace to business and to the great game of golf. They have no ethics and will lie and take your money with no hope of refund. Steer well clear please and save your money for suppliers with ethics. In the meantime I'm off to find a lawyer to deal with them. If anyone else is owed money by these people get in touch and we can share costs.

This company is a scam!! Never received my club or my refund. Customer service is a joke. I contacted Fed ex about my tracking number and they said it doesn't exist. Highly recommend everyone stays away from this company!!!😠😠😠😠😠

I order a set of m4 irons like new condition, paid for three day delivery. My clubs showed up on time and they turned out to be new never hit . great first experience!! Thanks 3balls .

If you think you are getting a bargain from this company then think again. They state free shipping on orders over $199 dollars but they don't tell you you will get stung for import tax, believe me import tax is not cheap. I bought some clubs and received a bill for £72.80 from FedEx.

They take your money. don't honour their delivery times and then send your goods with items missing. You will not receive an apology or follow up. Their excuse will be that the item you selected is no longer in stock, however I bought that particular item because the website said it WAS in stock.

This business is not customer centric and I will not purchase from here again.

Jim Soule reviewed 3balls.com — 1 star
2 mins ·
Just went through 37 minutes of hold too talk to kevin who was frazzled. Not his fault. Ordered a club on Tuesday at 10:41 am. Emailed on Wed at 8:30 am to ask about upgrading delivery, got no response within 24 hours. Got my notice that label was made at FedEx Sure Post at 207 am Thursday am and not until now 5:30 pm on Thursday was I able to reach someone to find out I won't get it for well over a week. When they were in Mass the service was 100% better. Done buying from them will buy from 2nd swing from now on. Waste of time!

I recently purchased a set of used irons that were described as in "good" condition from 3balls.com. I ordered the clubs on a Saturday afternoon and received them on Monday. The clubs were in better condition than I expected. Very pleased. There was one club missing and I contacted the customer service agent using the live chat on their website. They didn't have the exact club that was missing so they offered me several options to choose from, all better than the club I was missing. I received my new club free of charge the next day with a cover and box of golf balls. The customer service agent was very nice and eager to help. I must say this was the best customer service experience I have ever had. It is rare that you get this kind of service especially when ordering something online. I intend to buy all of my future golf item from 3balls.com. Great prices, fast deliver and customer service that goes above and beyond. I don't recall ever taking the time to right a review of a company before but I was so blown away by my overall experience that I decided to stop and pay credit where credit is due.

I have done much buying through thee guys and always a good experience....thanks