4gadgets.co.uk Reviews 

14,916
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often receiving devices that appear brand new or in better condition than expected. The service is frequently highlighted as exceptional, with many appreciating the ease of ordering, clear descriptions, and fast, reliable delivery. Furthermore, the pricing is generally considered fair and competitive, providing good value for money. However, some customers noted concerns regarding product condition, mentioning issues like misaligned screens, minor scratches, or items not matching descriptions. Packaging was occasionally inadequate, and some phones arrived with completely flat batteries. Additionally, a few people experienced problems with delivery services, particularly when paid premium delivery was not fulfilled as expected.

What people talk about most

Product

People report positive experiences with products, frequently noting that items, especially phones, arrive in... See more

Quality

Reviewers mention positive feedback about quality, with many consistently receiving phones in great... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swift and fast delivery,... See more

Service

Clients share positive opinions on service, with many consistently describing it as excellent, reliable, and... See more

Price

Users describe positive interactions with price, often highlighting competitive and fair pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

always bought phones from this retailer never had problem always good product at good price. Bit disapointed on this occasion as box was ripped and phone wasnt in packaging properly (looked like every... See more

Company replied

Rated 5 out of 5 stars

Super experience from start to finish. Website is easy to use, prices are clear and competitive with no add ons at the final checkout. Large selection of items. Very fast dispatch with excellent comm... See more

Company replied

Rated 5 out of 5 stars

Yet another fabulous experience & service provided by 4 Gadgets which has again been 'above and beyond'.Fantastic quality IPhone15 for my son for Christmas..promptly delivered with an additional up t... See more

Company replied

Rated 5 out of 5 stars

Recently was quoted for a trade in of £70 after a couple of other places offered considerably less. Agreed to trade in and received prepaid postage label within 24 hours. Packed and dispatched to 4gad... See more

Company replied


Company details

  1. #11 of 74 best companies in Mobile Phone Shop
  2. #14 of 50 best companies in Mobile Phone Accessory Shop
  3. #89 of 191 best companies in Electronics store
  4. #5 of 18 best companies in Telephone company
  5. #15 of 20 best companies in Second-hand Computer Shop

Written by the company

Here at 4gadgets we pride ourselves on selling quality items at great prices. As an experienced seller in the mobile phone and tablet industry over the last 5 years we know what our customers want and we make sure we provide. Our strict quality assessments of each unit make sure that every item we sell is exactly as described. If we say a handset is in pristine condition, the handset will be in pristine condition. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9.00am-5.00pm on 0800 111 4458 or alternatively via email any time at sales@4gadgets.co.uk

4gadgets

Written by the company

365 Day Warranty
We are so confident we offer the best quality gadgets that we even offer a 30 day money back guarantee and a whopping 365 day warranty exclusive when ordering direct only.
Free Tracked Returns
If you are unhappy at all with your purchase simply pop the gadget back in the packaging, put it in the pre-paid returns envelope found in the box and pop it in the post back to us. Simple as that! Very simple, fully tracked, insured and best of all FREE!
Free Next Day Delivery
As we use FREE next day delivery couriers, we can guarantee all orders received before 3pm will be delivered the next working day (UK only).
Weekend Delivery
If you really need your item delivered over the weekend, fear not, as we can organise this for you. Just let us know on the order page and we can make sure your item is delivered on Saturday or Sunday- whatever you prefer!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(14,916)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phone chosen

Phone chosen, phone ordered, phone arrived promptly all working with no issues no problems

20 October 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Many thanks for your order Robert!

Kind regards
4gadgets

Rated 5 out of 5 stars

Very quick delivery and great condition

Very very quick for a phone delivery. UK based and fair condition is a lot better than you think! Didn't need to use the 14 day return because screens were immaculate and only damage was 2 tiny chips on the hinge. 100% battery health and works like new. For fair condition thats pretty great. Good refurb!

6 October 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Owen,

Many thanks for your lovely review. We are glad to hear that you are happy with your purchase.

Kind regards
4gadgets

Rated 2 out of 5 stars

I bought a Samsung Galaxy Z Fold 6 on…

I bought a Samsung Galaxy Z Fold 6 on Monday, and it arrived very quickly. I selected the “Good” condition option on Back Market, but the phone arrived looking dirty around the frame, with some glue-like residue and a dent on the body. This is my third purchase from Back Market, and I have never received a phone in such poor condition before. The device was sent by 4Gadgets. I have already requested a return and refund. I also tried to order another Samsung Z Fold 6 from Back Market, but when I noticed that the seller was again 4Gadgets, I immediately cancelled the order. I didn’t expect a phone listed as “Good” condition to arrive looking worse than “Fair.” condition

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic First Experience with 4Gadgets

Ordered the Samsung A55 on Monday and was genuinely impressed when it arrived—looked absolutely brand new, with no marks or blemishes.

I hadn’t received any order confirmation due to the global internet outage (which I wasn’t aware of), so I was a bit anxious, especially as it was my first time ordering from 4Gadgets. I reached out via email and got an immediate response from Julia, who reassured me the phone would arrive by Wednesday. True to her word—it did!

Great service, great product. Will definitely recommend 4Gadgets to my mates!

21 October 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hi Sidonie,

Thank you for your purchase and review. Glad we could resolve this for you.

Do not hesitate to contact us if you require assistance in the future.

Kind regards
Julia
4gadgets

Rated 5 out of 5 stars

Excellent quality and service

Phone quality exactly as described, Delighted with the purchase which arrived quickly.

8 October 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

That's great to hear James. Thank you for taking the time to leave a review.

Kind regards
4gadgets

Rated 3 out of 5 stars

Fairly good

Phone was nice but not as described when I bought it

4 October 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Jonathan,

Thank you for your review. Sorry to hear the device did not match your expectations. We can see you ordered a 'Fair' grade device. This is the lowest grade therefore cosmetic imperfections should be expected.

If you require further assistance, please contact us on: sales@4gadgets.co.uk.

Kind regards
4gadgets

Rated 5 out of 5 stars

Prompt service

Easy to use site. Good price. Very quick delivery

3 October 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for the positive feedback Donna!

Kind regards
4gadgets

Rated 2 out of 5 stars

Wrong item sent and a lack of customer service

Ordered a refurbished Pixel 8 Pro from 4gadgets website. It was competitively priced and delivery was prompt. The handset that arrived was in excellent condition. However, they sent me the wrong phone (a lower and cheaper model). I was advised to contact their returns email address to advise of the issue and heard nothing back (still haven't). I had to chase numerous times for an update and was eventually told the phone I originally ordered wasn't available anymore. The returns process was easy to do and the refund was relatively quick too. However, the lack of contact or resolution from 4gadgets has left me with a bad customer experience. The person who answered the phone was apologetic and helpful in getting me an answer about my missing phone but without them I'd probably still be waiting for a response from the Returns Team. The lack of proactivity to find a resolution when I've been overcharged for a phone and the amount of effort I had to put in to sort it was particularly frustrating. I doubt I'd order from 4gadgets again based on my experience of their customer support after purchase.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Phone as described

Phone as described, very happy with purchase and fast delivery.
Thanks.

28 September 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,

We are glad to hear that you are happy with your purchase.

Kind regards
4gadgets

Rated 4 out of 5 stars

Galaxy S23 ultra

Phone came in good condion 3scracthes on frame no scratch whatsoever on screen and back glass however it came in a black box not the one on the on the website minor complaint tbf
Overall the phone is fantastic

26 September 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,

Thank you for your review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Samsung s23 in cream and price for pristine was the best around. Used a discount code to get even better value. Delivered next day and kept updated with order progress. Excellent service. Phone is unmarked. Haven't used it yet so cannot comment on its operation.

25 September 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Linda,
Glad to hear that you are happy with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

Impressed with phone and service.

Phone was better than description; working well and Delivered promptly.

26 August 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Nick,

Thank you for your order. Glad to hear that you are happy with your device.

Kind regards
4gadgets

Rated 5 out of 5 stars

Second time I've bought a phone from…

Second time I've bought a phone from this company, no complaints, delivered quickly, well packaged. Phones are great!

23 September 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for your return custom Nicola.

This means so much to us as a company.

Kind regards
4gadgets

Rated 5 out of 5 stars

Good website

Easy to use website, fast shipping and customer service. The quality of used devices are very good.

20 September 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for taking the time to leave a review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Excellent service from the ease of…

Excellent service from the ease of ordering to delivery of the phone -
Simple and status of order kept well informed. The phone was marked as used / good - I would mark it as excellent - First class service .. thanks guys

10 September 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

So glad you are happy with your purchase.

Kind regards
4gadgets

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