4Launch.nl Reviews 817

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They mark their gaming computers as DIRECTLY AVAILABLE, upon placing an order (ORDER TODAY, DELIVERED TOMORROW!) and not hearing anything for few days i called them and asked what's going, and THATS T... See more

Company replied

Rated 1 out of 5 stars

I needed an item fast. I saw bad ratings here but the delivery was faster than Bol so why not give them a chance. Right? No! Wrong on multiple levels. I order and pay 400 for the item... See more

Company replied

Rated 2 out of 5 stars

Updated: Sales is good, after sales service can be improved. Shipping: decent, they use 3 carriers: postnl, UPS and DHL.Postnl is the most reliable out of those 3, followed by UPS. If you a... See more

Rated 4 out of 5 stars

Wanted to build my own gaming rig but didn't know wich components i should get. 4launch worker gave me some advice on what to get. Everthing is now up en running and I couldn't be happier.

Company details

  1. Gaming services
  2. Computer Shop

Information provided by various external sources

4Launch is de webwinkel voor al je consumenten elektronica. Door inkoop bij een groot aantal leveranciers en een volledig geautomatiseerde werkwijze biedt 4Launch een breed assortiment en zeer efficiënte afhandeling tegen haarscherpe prijzen. Service is minstens net zo belangrijk als scherpe prijzen en 4Launch werkt dan ook volgens een klantgerichte benadering. Wij streven naar een zo hoog mogelijke servicegraad. Zowel de consument, de zzp-er, het MKB als ook resellers kunnen bij 4Launch terecht voor duizenden IT producten van alle A-merken. Door de eigen technische dienst kan elke tech enthousiast met specifieke wensen -met keuze uit vele componenten- zijn gewenste PC op maat laten bouwen. 4Launch, Your Tech, Our Passion.


Contact info

2.2

Poor

TrustScore 2 out of 5

817 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor reaction to disastrous customer experience, Dell Monitor U3415W Curved 34"

I ordered a beautiful curved, widescreen Dell-monitor at 4Launch.nl. and the same day I bought a new desktop computer directly from the Dell-website.

I kept the screen in the box for a couple of weeks, waiting for our offices computer specialist to integrate the new PC and the monitor in our company-network.

Ofcourse I took the screen really carefull out of its box (it's not the first system I bought, we're architects since 22 years).
The screen looked really neat.

It was only after installation, and after using it for four hours that an ugly crack appeared. On the outside the monitor still looks perfect. But on the inside the glass is broken, making this beautiful monitor a worthless piece of material, only good for the scrapyard.

In a chatsession wit 4Launch.nl, they asked me for some photo's, which I sent immediately. It is cristal clear to me that this damage could only appear because of the expansion of the curved glass plate inside, due to the heat and due to a flaw during the fabrication of the screen.

Their reaction was very, very dissapointing; they claim to be sure that this kind of damage couldn't be caused during fabrication, so it is clear to them that I dropped the screen, or maybe hit it against something hard.

Seriously? Do they really think this is how I would handle this precious piece of technology?

They want me to send the monitor back in, they will examin it, AND they will send me a quotation concerning the cost of repair. If I don't accept their proposal, they will charge me 75€, only to have examined the screen.
This proposal leaves me vulnerable in their hands, doesn't it?

Can't they see that there exists at least a possibility that the screen is constructed in a bad way, or that it could even been handled in a wrong way by the delivery service they sent it with?

I am truly dissapointed. My collegue-architect ordered the same screen with 4Launch.nl, and it works really supperb, as should mine...

18 April 2016
Unprompted review
4Launch.nl logo

Reply from 4Launch.nl

Dear Customer,

We have looked into your case. As far as we could have checked it's concerning a purchase from 01-02-2016 for two Dell U3414W Curved monitors. However the first time the damaged screen has been reported to us was on 16-03-2016, which makes it hard for us to declare it as a transportation issue. Issues with delivery should be reported soon after delivery (normally even within 1 week), which hasn't happened in this case. The pictures which have been sent to us show clearly that there is a impact point on the right of the screen, which couldn't be caused by normal usage. We are sorry to tell that this kind of damages can't be claimed as guarantee for the mentioned reasons.

4Launch - Customer Support

Rated 5 out of 5 stars

Great product and fast delivery

Got my brand new 256GB SSD the next day and it was well packed. It was a little difficult to install the SSD inside my desktop, due to the size of the SSD, so it pretty much hanging on the cables. I still have to get any problems with it.

Great delivery & great product!

29 January 2016
Unprompted review
Rated 4 out of 5 stars

Great shop for electronic needs

I ordered two items so far at 4launch, and i haven't been dissapointed. Fairly low prices, good customer service and fast delivery.
I had problems with a motherboard I ordered, so i send it back. Even though I had to wait almost two weeks for a response, the response was very profressional and the email even contained foto's of my motherboard working.
One thing i don't like is that with my latest order, a folder urged me to leave this review, and promised me goodies to do this. It kinda feels like they're trying to bribe me...
But even though i was urged to write this review, i'm still writing this because the store has been good to me. And it deserves at least 4 stars.
I was really debating wether i should give it 4 or 5 stars. But the late response to my motherboard, ugly UI form the estore and the bribe keep it from that.

11 December 2015
Unprompted review
Rated 5 out of 5 stars

Pickup point big plus

Ordered dozens of items through them, always pickup, which is great, since I live/work nearby. Never any issues, and mostly good deals.

11 December 2015
Unprompted review
Rated 5 out of 5 stars

Super fast service, very good delivery.

I would recommend 4launch.nl to everyone. They have super fast service! Items in stock that you order before 23:00 are deleivered the next day. The packaging was very good. I ordered a GTX 980 Gaming 4G and it was delivered without a dent or scratch. If you need PC hardware and or software I think this is the webshop for you!

8 December 2015
Unprompted review
Rated 5 out of 5 stars

4Launch is a bit more pricey, but very much worth it.

I bought a laptop at 4Launch. I had multiple choices for sites, but I've bought something at 4Launch before, and people gave it good reviews. When I ordered the laptop, it said "Fast Delivery". It also had the "Direct delivery" option, which is a one day delivery. It took them two days to deliver my laptop. I also chatted with one of their employers on the website asking for when it'd arrived. Within minutes I got a reply.

4Launch is a bit more pricey than your usual website. I payed 70 more euros for my laptop, but I got excellent service and extremely fast delivery.

Very happy with these guys!

6 December 2015
Unprompted review
Rated 5 out of 5 stars

Fast shipping, good price and awesome products

The shop has good prices for a wide variety of products. I did not have contact as everything was fine. My order was delivered within 2 days and everything was in order. I ordered the Razer Kraken Pro 2015 and it was very carefully packed with enough plastic air pockets to counter rough handling of the packet.

Would definitely check them next time I need electronics (or something else) and can recommend them to everybody.

14 November 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Product was here the next day and in excellent state. I Would use their services again and would recommend them to my friends.

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Absolutely great

The service is fast, the products are cheap and the delivery is fast. The perfect combination for a good company!

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Fast, cheap and accurate

4Launch is a very trustworthy company. They have competitive prices and offer good service. I have bought many items over the last ten years and I am very satisfied.

3 November 2015
Unprompted review
Rated 5 out of 5 stars

Awesome!

This website worked perfect for me!
Fast delivery and good customer service.

I surely recommend this!

20 December 2014
Unprompted review
Rated 5 out of 5 stars

Very good first-time experience!

It was my first experience with this company, and I am VERY impressed! While choosing components for my PC, I had some questions and contacted 4Launch three times via the Live Chat on their website. All three times I got very quick and useful responses. Also one "tricky" situation (when I added more items to already placed order AFTER I payed for it) was easily and properly handled by them. PC itself was carefully assembled (at least so it looks through the ventilation holes - I can't really open it because of the warranty). The order was processed precisely and quickly - 4 days after the order my assembled PC was in my house, delivered by PostNL. Overall: very good service for very good price, highly recommended!

9 February 2013
Unprompted review
Show reviews in all languages. (817 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look