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77 Diamonds - London Reviews 

220
TrustScore 5 out of 5

4.9

3 Hanover Square, W1S 1HD London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Cecilia Rotar was an absolutely massive help. I had an incredibly short window to get a ring customised, but she was somehow able to get it sorted and an appointment booked in for collection right b... See more

Rated 5 out of 5 stars

I don’t often, if ever write reviews but my experience with 77 diamonds warrants it. Josh in particular. He was unbelievable throughout the whole process. He helped with the design the image I... See more

Company replied

Rated 5 out of 5 stars

Cecilia was fantastic throughout the whole process of buying our engagement ring and earrings. She gave great advice and really helped us choose the right pieces. The jewelry arrived on time, and when... See more

Company replied

Rated 4 out of 5 stars

Great price great jewelleries. Order processed quickly. However the service could be improved better that the appointment is sometimes too limited in time wise, as we wanted to see more samples but... See more


Company details

  1. #24 of 287 best companies in Jewellery shop
  2. #4 of 16 best companies in Diamond Dealer
  3. #10 of 110 best companies in Jeweller
  4. #9 of 89 best companies in Jewellery Designer
  5. #8 of 48 best companies in Jewellery manufacturer
  6. #6 of 28 best companies in Jewellery Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info

  • 3 Hanover Square, W1S 1HD, London, United Kingdom

  • 442035401477

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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Replied to 73% of negative reviews

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4.9

All reviews

(220)

1,588 reviews in the last 12 months

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Rated 5 out of 5 stars

77diamonds are the real deal

77diamonds are a truly professional company with a great personal touch. Special shout out to Floriana Fakih, whom supported the process since the beginning and helped me with the logistics. The item I received was a beautiful masterpiece, wrapped in the most amazing and luxurious way. A real 5 star company, delivering a 5 star experience.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

“I bought my fiancée’s ring here

“I bought my fiancée’s ring here, and we are both really happy with the result. The service was excellent all my questions were answered quickly and kindly. A truly great experience from start to finish. Highly recommended

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Personal attention to detail of helping…

Personal attention to detail of helping me find the right diamond,knowing what I wanted and helping me to make informed choice,understanding and bringing clarity to any questions I asked.Friendly smile and patient and really supported me in finfing exactly what I wanted.This experience was special for me as a returning customer.

7 December 2025
Rated 5 out of 5 stars

From engagement to eternity - outstanding Service and a beautiful surprise!

I recently purchased an eternity ring from 77 Diamonds and, once again, they exceeded my expectations. The ring was due to be ready on 8th December, but I emailed Clare Caliwan (Customer Care Advisor) to ask if I could collect it earlier while in London on 4th December with my wife. Clare went above and beyond to make this happen—she expedited my order and arranged a convenient time for me to collect the ring from their London office.
The experience was truly memorable. Clare was personable, attentive, and worked hard to accommodate my short-notice request. This is the second time I’ve used 77 Diamonds, having purchased an engagement ring and wedding band from them 10 years ago. My wife now wears all three rings and couldn’t be happier.
Thank you, Clare and the team at 77 Diamonds, for your outstanding service and craftsmanship. Highly recommended!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Tarek Alawiye

Not the first time I have used 77 diamonds, this time being my fourth.
Tarek Alawiye went above and beyond to ensure my wife will receive the beautiful eternity ring she yearns for.
They even had her size on record from our engagement, 10 years ago.
Exemplary service as always.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Awesome client support

Choosing the right ring and diamond for my engagement was very straightforward. The ring looks wonderful and we got a lot of compliments for it. I opened some requests by E-Mail which were answered quickly and professionally (thanks Clare and team).

1 December 2025
Unprompted review
Rated 5 out of 5 stars

What can I say... world class

What can I say. 77 diamonds gave me world class service. Wanted to change the order half way though and without hesitation and on a sunday evening at 8pm they responded. Bijoux how i was dealing with replied to all my emails with kindness and service at the heart of them. The ring itself is beautiful. Couldn't of wished for a beautiful ring. My partner will love it and can wait to pop the question with the ring in my hand.

Im sure if I need after sales care they will be as good.

Thank you Bijoux and 77 dimonds

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with Toni…

I had a wonderful experience with Toni at 77 Diamonds. She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to understand what I was looking for and selected beautiful options that made the decision so much easier. Her communication was excellent and she made the experience feel very personal and special. Thank you, Toni — I truly appreciate your support!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Engagement ring - lab grown diamond custom make

Hollie & Lulu have provided an exceptional service with great and clear communication throughout the entire process, with regular updates on the order. The price, customisation and range of products have all been excellent, and with a discount the price was easily the best I found, and still for a quality product.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Helped save me money

Very helpful and knowledgeable with my diamond purchase. They helped me save me money and told me when I was overspending on unnecessary aspects of the purchase.

14 November 2025
Rated 5 out of 5 stars

Very good experience from the initial…

Very good experience from the initial consultation to my jewellery delivery. Agy was very helpful in explaining adequately to get what I really wanted. The ring also came a week early. Very good experience with 77 diamonds

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Clare was amazing!

Clare helped me through the entire process and was beyond helpful going above and beyond making everything so smooth and without worry. I also was notified through constant communication about every update regarding the ring and am SO pleased with it! 10 stars for Clare!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently returned to 77 Diamonds to…

I recently returned to 77 Diamonds to replace my wife’s engagement ring and wedding ring. When I first bought them years ago, I couldn’t afford the quality I ideally wanted for her, so this time, I wanted to get it absolutely right.

From start to finish, the service was exceptional. The team were friendly, patient, and never once made me feel rushed or pressured. They took the time to walk me through options, answer questions, and genuinely help me choose the perfect pieces.

What impressed me even more was that they later price-matched against one of their own future offers, without me even having to push for it. That kind of honesty and customer care is rare. Even though I felt the price for everything was very fair. So much so I brought some accompanying earnings to go with the set.

I left with a stunning set of jewellery that my wife absolutely loves. The difference in quality is clear, and the entire experience felt effortless and reassuring.

Highly recommend 77 Diamonds, great service, fair pricing, and beautiful craftsmanship.

17 October 2025
Unprompted review

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