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77 Diamonds - London Reviews 

220
TrustScore 5 out of 5

4.9

3 Hanover Square, W1S 1HD London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Cecilia Rotar was an absolutely massive help. I had an incredibly short window to get a ring customised, but she was somehow able to get it sorted and an appointment booked in for collection right b... See more

Rated 5 out of 5 stars

I don’t often, if ever write reviews but my experience with 77 diamonds warrants it. Josh in particular. He was unbelievable throughout the whole process. He helped with the design the image I... See more

Company replied

Rated 5 out of 5 stars

Cecilia was fantastic throughout the whole process of buying our engagement ring and earrings. She gave great advice and really helped us choose the right pieces. The jewelry arrived on time, and when... See more

Company replied

Rated 4 out of 5 stars

Great price great jewelleries. Order processed quickly. However the service could be improved better that the appointment is sometimes too limited in time wise, as we wanted to see more samples but... See more


Company details

  1. #111 of 287 best companies in Jewellery shop
  2. #12 of 16 best companies in Diamond Dealer
  3. #54 of 110 best companies in Jeweller
  4. #32 of 89 best companies in Jewellery Designer
  5. #19 of 48 best companies in Jewellery manufacturer
  6. #16 of 28 best companies in Jewellery Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info

  • 3 Hanover Square, W1S 1HD, London, United Kingdom

  • 442035401477

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(220)

1,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy!

Bought an engagement ring to give my girlfriend for Christmas. I was a bit late and turned out the delivery time would have been a few weeks after Christmas. Just a quick email and Let sorted everything getting me a better ring and getting it here on the 23rd December! Very happy with my purchase.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

From beginning to end excellent service

From beginning to end, my experience with 77 Diamonds was excellent. The entire process was easy and comforting, and the ring is of outstanding quality.

I would especially like to thank Cecilia Rotar, who was very helpful throughout. She patiently and professionally assisted me through the ring choices, provided clear answers to all of my questions, and ensured that every aspect was perfect. Her words of support were really helpful and gave me whole confidence in my decision.

Because of 77 Diamonds' outstanding quality and excellent client service, I highly recommend them.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer service

Ordered online but sadly my order was a little for the date I needed it. Spoke with Floriana who was extremely helpful we worked out a solution with different beautiful diamond. Thanks go out to Floriana 1st class customer service, will definitely become a repeat customer.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Really good personalised and efficient service. Stuck to deadlines, helpful and worked with me to find the right option

10 December 2025
Rated 5 out of 5 stars

Excellent in every way…

Bijoux in customer service was always helpful. Replying to me even out of hours. Ordering a ring online was quite nerve wracking but when I received it this immediately disappeared. It is stunning and a work of art.
I would highly recommend and would also be a returning customer.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Would like to thank everyone at 77…

Would like to thank everyone at 77 Diamonds in London for helping me find the perfect engagement ring for my fiance, Absolutely fantastic support and service throughout the whole process, Would highly recommend.

8 December 2025
Rated 5 out of 5 stars

Fine expertise and profetionalism!

Fantastic service in helping me choose the right setting for the stone I had.
When I presented myself ahead of schedule to pick up the engagement ring, they went well beyond whay was required to accomodate my needs.
The ring looks amazing and my (now) fiancee can't look at it enough!
Very profetional and reliable!

15 December 2025
Rated 5 out of 5 stars

Great customer service

Great customer service. Always on hand if I had a query and kept me up to date with the process the whole way through. Would definitely recommend.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Racha was a great help keeping me up to date with the ring being made, she was very knowledgable and guided me through the process. I had a fairly tight deadline for receiving the ring and they made sure it was possible to get it for when I needed it.

3 September 2025
Unprompted review

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