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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and clear communication. However, some customers also noted issues with communication, reporting long waits for responses and a lack of proactive feedback after viewings. A few people mentioned feeling that there were inconsistencies in the information provided and challenges with the overall service, leading to frustrating experiences and delays in process completion.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the team for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. Sh... See more

Company replied

Rated 5 out of 5 stars

Emma has guided me through two house sales in recent months and I cannot thank her enough: her service, attention to detail and sense of humour has made the entire process an enjoyable and stress-free... See more

Company replied

Rated 5 out of 5 stars

Called to enquire about a plot of land and was very pleased to be helped by Charlie, who went out of his way to provide advice and guidance, to an extent I really wasn't expecting. I look forward to e... See more

Company replied

Rated 5 out of 5 stars

AbbotFox have been brilliant when dealing with both our purchase and sale. Sam Le Good has been very clear in his communication and has done everything he said he would do. He was able to secure o... See more

Company replied


Company details

  1. Estate Agents

Written by the company

abbotFox is not your typical estate agency. Based in Norwich and covering Norfolk and north Suffolk, we’ve built a reputation for doing things differently. Since 2012, we’ve combined modern, design-led marketing with traditional values to offer a smarter, more personal way to move. Whether you are a buyer, seller, landlord or tenant, our aim is simple: to give you the very best experience possible. Our award-winning team is dedicated to clear communication, honest advice and outstanding results. With professional photography, engaging video tours and creative marketing, we ensure every property, whether for sale or to let, stands out. Within our main agency, abbotFox also offers a private bespoke office dedicated to the sale and acquisition of unique, period, modern and country homes. This specialist service combines market expertise, creativity and discretion to deliver exceptional outcomes for properties that demand a more tailored approach. What truly sets abbotFox apart is how we treat people. Clients tell us that working with abbotFox feels refreshingly different, less corporate, more human, and always focused on results.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Awful estate agent

Booked a viewing for Sunday 26/4/26 at 13:15 for a property in Hinshalwood Received email confirmation which ironically asked to let them know if appointment could not be kept and on Sunday morning received another email reminding me of the viewing. All standard practice. We specifically travelled up from London to view arrived slightly early then waited for over half an hour but NO estate agent turned up. Phoned the office number, no reply. So wasted 5 hours travel time and a tank of petrol. Absolutely awful. We were ready to buy once everything checked out so the owners have missed a sale. Not prepared to go again or let this very poor estate agent earn their commission.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Emma Rahman was brilliant throughout…

Emma Rahman was brilliant throughout the process. She stayed in constant communication, answered any questions I had quickly and supported me through the terrible journey I had with my solicitors. She is very kind and personable, it was lovely to work with an authentic and positive person. I would highly recommend Emma.

20 April 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks Isabelle for your kind review. Emma will be just as pleased to hear this, as we are. We're so happy that you had a positive experience, thank you for sharing.

Rated 5 out of 5 stars

Charlie took me through this process with great ease

Charlie took me through this process with great easiness and kindness. He knows his stuff and as a result I was able to secure this property in less than 1 hour.
Thank you for your professionalism and support.

1 April 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you for your kind review. We'll be sure to let Charlie know.

Rated 5 out of 5 stars

I have had a great experience so far…

I have had a great experience so far working with @ Charlie-Abbot Fox while going through the process of buying my home.My offer has recently been accepted, and Charlie has been really helpful,responsive, and supportive throughout.
He’s been easy to communicate with, quick to answer questions, and has kept me updated at every stage. Buying a house can be stressful, but he’s made the process feel much smoother so far.
Really appreciate the help and professionalism,looking forward to continuing the process😊

13 March 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks for taking the time to review us Franca and congratulations!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Emma was really kind and helpful. Also quite the artist 😁Would use in future.

27 February 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Hi Jason, thanks for your review. She's multi talented! We're glad you had a fantastic experience.

Rated 5 out of 5 stars

Would recommend

We appreciate all the time that Rob and his colleagues spent helping us and have to say that we found everyone we dealt with so friendly, professional and helpful. Charlie in particular was a lovely chap, so personable and accommodating. Thank you all

16 February 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks for your kind words Jo, these are greatly received. The team is delighted to hear of your positive experience.

Rated 5 out of 5 stars

Amazing service from Rob and Charlie

Rob and Charlie were so good in helping sell our house. We couldn’t fault how well they got viewings for our property, kept us informed, gave us feedback, and then helped with the finalising of our offer. I would highly recommend Abbot Fox.

10 February 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks Craig for such great feedback. Rob and Charlie will be so pleased to hear how pleased you have been. Thanks again, and thanks for choosing us!

Rated 5 out of 5 stars

Sales and post sales management process…

Sales and post sales management process was smooth, efficient and friendly. Would happily recommend this agent.

31 January 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you Andrew for taking to time to leave this review. We're delighted that you found the process smooth, efficient and friendly throughout. We really appreciate your recommendation and it was a pleasure to help.

Rated 5 out of 5 stars

The whole team at Abbott Fox are always…

The whole team at Abbott Fox are always so very helpful. They give 100% both in time and effort. Communication is always key and transparency of the upmost importance.
We have been particularly impressed with Emma's diligence in all that this sale has involved.
Many thanks.

23 January 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you Richard, we’re delighted to hear that our commitment, communication and transparency have made a positive difference for you.

Emma will be especially pleased to read your comments, her diligence and dedication are something we’re very proud of.

Many thanks again for taking the time to share your feedback.

Rated 5 out of 5 stars

emma was very helpful kept me well…

emma was very helpful kept me well informed off updates so i knew how things were going quick response if i emailed

12 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks Linda for taking the time to provide us with a review.

Rated 5 out of 5 stars

Buying a bungalow

Great experience buying a bungalow from abbotFox
Everything explained, and keeping me informed what was happening with the solicitors.
Got there eventually!
Thanks Emma

20 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you for your lovely feedback. We’re so pleased to hear you had a great experience buying your bungalow with abbotFox and that everything was clearly explained along the way.

The process can certainly take a little time, but we’re glad we got there in the end. Emma will be delighted to read your kind words.

Wishing you every happiness in your new home and thank you again for choosing abbotFox.

Rated 5 out of 5 stars

Charlie was very helpful in any…

Charlie was very helpful in any questions i had and also the follow up after the viewing was done would highly recommend

12 January 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks Matt for taking the time to leave a review. Charlie will be delighted to hear your comments, and we’re pleased to know you found both the support and follow up after your viewing helpful. Thank you for the recommendation it’s greatly appreciated.

Rated 5 out of 5 stars

Really efficient

Really impressed with how quickly everything was handled. Jennifer kept the process moving quickly and efficiently the whole time. Thanks to Jennifer and the team at abbotFox for a well-run service overall. Would definitely recommend.

31 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you so much for your kind words we really appreciate you taking the time to leave such positive feedback. Jennifer will be delighted to hear your comments, and we’re pleased we could keep everything moving smoothly for you. Thanks again for choosing abbotFox, and for the recommendation.

Rated 5 out of 5 stars

Prompt response to my request

Charlie was very helpful and focused on meeting the needs of our searching.

30 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you for taking the time to leave a review. We’re really pleased to hear that Charlie was helpful and focused on understanding your needs during your search. If there’s anything else we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent customer service

Called to enquire about a plot of land and was very pleased to be helped by Charlie, who went out of his way to provide advice and guidance, to an extent I really wasn't expecting. I look forward to engaging with him more, and hope we can transact before long!

16 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you for such a thoughtful review. We’re really pleased to hear that Charlie went above and beyond to provide advice and guidance, that’s exactly the level of service we strive to offer. It’s great to know your experience exceeded expectations, and we’ll be sure to share your kind feedback with him.

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