abbotFox Reviews 

138
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a truly great experience working with this company. Customers frequently praise the helpful staff for being exceptionally professional and consistently supportive throughout their entire property journey. Consumers note that dedicated team members always go above and beyond to ensure remarkably smooth, stress-free transactions from start to finish. People also highlight the brilliant customer service quality and the prompt, reliable communication received at every single stage. Clients deeply appreciate the clear expert advice and practical guidance provided during complex house sales and property purchases. Reviewers emphasize that the entire process is handled with impressive efficiency, genuine kindness, and steady professional care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their prompt... See more

Service

Consumers find service to be positive, highlighting that the team is extremely prompt, professional, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional communication and... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, noting that staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. Sh... See more

Company replied

Rated 5 out of 5 stars

Recently had the pleasure of purchasing through AbbotFox. They were extremely prompt and professional. Also a special thank you to Emma who was constantly pushing all parties involved! Whilst I had th... See more

Company replied

Rated 5 out of 5 stars

Charlie and Colin have been amazing since we contacted Abbot Fox. The property in question was dual listed and we actually contacted Abbot Fox second. The level of service and care has been worlds... See more

Company replied

Rated 5 out of 5 stars

AbbotFox have been brilliant when dealing with both our purchase and sale. Sam Le Good has been very clear in his communication and has done everything he said he would do. He was able to secure o... See more

Company replied


Company details

  1. Estate Agents

Written by the company

abbotFox is not your typical estate agency. Based in Norwich and covering Norfolk and north Suffolk, we’ve built a reputation for doing things differently. Since 2012, we’ve combined modern, design-led marketing with traditional values to offer a smarter, more personal way to move. Whether you are a buyer, seller, landlord or tenant, our aim is simple: to give you the very best experience possible. Our award-winning team is dedicated to clear communication, honest advice and outstanding results. With professional photography, engaging video tours and creative marketing, we ensure every property, whether for sale or to let, stands out. Within our main agency, abbotFox also offers a private bespoke office dedicated to the sale and acquisition of unique, period, modern and country homes. This specialist service combines market expertise, creativity and discretion to deliver exceptional outcomes for properties that demand a more tailored approach. What truly sets abbotFox apart is how we treat people. Clients tell us that working with abbotFox feels refreshingly different, less corporate, more human, and always focused on results.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(138)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

abbotFox

I have been dealing with team at abbotFox for many years now. I always found them very professional, trustworthy and admire their can-do attitude which sets them apart from competition. One person to highlight is Samuel Le Good as his market knowledge and skills are second to none. He is the one who found and sold me my current residential property back in 2014 and I am very thankful for this. Him and his wider team also successfully support us with marketing our luxury new homes developments across Norfolk. All in all, it is a real pleasure to work with them and I have no hesitation in recommending abbotFox for all your property requirements.

9 November 2022
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you Drahomir for your kind review

Rated 1 out of 5 stars

Terrible

Terrible. Me and my partner viewed a flat and put a holding fee on it the same day. Three days later and we still had not heard anything so we called them. They said the man we had been dealing with had gone on holiday and so would let the person taking over for him know and call us back. They did not call back and we had to keep chasing them up. Long story short we are supposed to move in in 2 days and still have not received a contract and if it hadn't been for us constantly calling them we would have had no contact from them whatsoever. Stil unsure as to what is happening, am I moving in in 2 days or not?
If I could go back in time I would not have sent them the holding fee and would have avoided them entirely.

25 July 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Long story short, viewed a property, put in an offer was advised they would speak with the vendor & let us know. 4 days passed, I emailed in asking for an update, got a call back. They confused me with another buyer on a different property. Corrected him and asked what's going on with it, got told another offer had been put in he would look into it and let me know. Hours later. Hear nothing and see that it's sold subject to contract online. Thanks for the honesty. Will be avoiding in the future.

16 May 2022
Unprompted review
Rated 5 out of 5 stars

James Moore (Norwich branch)

James Moore (Norwich branch) provides an excellent service. Always replies to emails/telephone calls quickly. All correspondence is clear and concise. He also goes that extra mile to investigate problems that may arise. If problems do occur he makes the whole process very easy.

5 March 2022
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service from the property management team when helping me sort out some maintenance in the house that I rent. Always kept me in the loop with when the contractors were doing the work etc.Tthank you!

26 February 2022
Unprompted review
Rated 2 out of 5 stars

Fine but not great.

Friendly in person but weren't great with emailing me back when I first signed a letting contract with them, had to call them to get a response. Reporting faults and repairs was okay but they weren't that helpful, they don't seem to know their properties well – I had to pay for a plumber that wasn't necessary. They also failed to email me about a home viewing so unlocked my door and entered unannounced. They were apologetic but obviously, this was an extremely stressful experience.

6 December 2021
Unprompted review
Rated 1 out of 5 stars

I have been waiting four days for…

I have been waiting four days for abbotFox to reply to an email where I was enquiring about two properties I am interested in. Still no reply, I eel sorry for their customers they are working for.
What a shambles of an estate agent. Maybe 'On the Market' should drop them

27 October 2021
Unprompted review
Rated 5 out of 5 stars

Have looked to sell a few times over…

Have looked to sell a few times over the last year, and have discussed the idea with several agents. Recently had a valuation with abbotfox and they stood head and shoulders above the competition, with their friendly and professional approach. Would definitely recommend.

15 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look