Abc Gone Ltd Reviews 577

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the quick response times and the smooth resolution of issues, which contributes to a stress-free experience. However, some people were dissatisfied with the company's accountability, mentioning that they felt issues were not addressed and that the company blamed landlords for problems. A few other people also felt that the company was negligent and unresponsive to complaints.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers consistently mention positive feedback about the service. Customers frequently highlight the... See more

Response time

Consumers generally find the response times to be positive. Many reviewers highlight quick answers and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie has been incredibly helpful ever since we moved into the property. Every time I’ve reported an issue, she’s responded quickly and made sure it was resolved without delay. We did have a tough per... See more

Rated 5 out of 5 stars

I’ve had a great experience renting my flat thanks to Zivile. She has always been very helpful, kind, and quick to respond whenever I had questions or needed assistance. It’s not easy to find someone... See more

Rated 5 out of 5 stars

Thank you so much letting manager ZIVILE. Pleasant and responsive and quick to respond to problems that arise. Broken washing machine in the apartment, urgent arrival of an engineer, diagnosis of... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Wiktoria Kocieda, and I must say she is absolutely excellent at her job. Calm, well-mannered, and extremely friendly, Wiktoria patiently waited for me and showe... See more


Company details

  1. Estate Agents

Written by the company

Whether you're looking to buy, sell, let, or rent; we believe that we'll be able to aid you through every twist and turn of the process.


Contact info

4.8

Excellent

TrustScore 5 out of 5

577 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I can’t thank Wiktoria enough

I can’t thank Wiktoria enough for all her help and support throughout my tenancy process. From start to finish, she was professional, patient, responsive, and incredibly kind. My situation was quite challenging and stressful, but Wiktoria handled everything with such calmness and understanding, always keeping me informed and reassuring me along the way.
She went above and beyond to make sure things moved forward smoothly, and her communication was excellent at every stage. Thanks to her dedication and hard work, I was finally able to secure a home for myself and my newborn, which means more to me than words can express.
Wiktoria is truly an Angel and an asset to the team, and I would highly recommend her to anyone looking for a supportive and reliable letting agent. Thank you so much, Wiktoria — I am genuinely grateful.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Feedback about agency

I rented an apartment through an agency and contacted Wiktoria (Kocieda) with many questions, including a refund of my deposit. She responded very quickly, answered all my questions, and resolved the issue I had. Thank you for such a pleasant experience. I have excellent service.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Sian 🙏👌

Thank you Sian 🙏👌
This is the first time I requested the link because I got fantastic service from Sian. I had several issues in my flat, and from the moment Sian came to check the house, they were sorted one after another. Thank you for paying attention and for your availability on the phone and email. You have provided EXCELLENT 👌 Service 😊

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Zivile

Thank you so much letting manager ZIVILE.
Pleasant and responsive and quick to respond to problems that arise. Broken washing machine in the apartment, urgent arrival of an engineer, diagnosis of the fault and replacement with a new washing machine.
I have been living in the apartment for almost 10 years, I have not had any problems with ABC GONE agency.
5 ⭐️⭐️⭐️⭐️⭐️

9 November 2025
Unprompted review
Rated 5 out of 5 stars

It was my first time renting a place…

It was my first time renting a place after moving to London, and because I didn’t have much experience, I made quite a few mistakes. I was also very busy and sometimes didn’t reply on time, which caused some confusion. There were also personal things going on at the time.
Despite all that, Zivile Rimkute was always patient and found solutions for every problem. I’m really grateful that she understood my situation and helped me through everything.
All our communication was by email, which shows how transparent and professional the company is. I was probably one of the most difficult clients they’ve had, but thanks to Zivile’s professionalism, kindness, and problem-solving skills, everything went smoothly — we got the keys and moved in happily.
I truly thank Zivile Rimkute for her patience, support, and professionalism

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently rented a property through…

I recently rented a property through the agency, and I had the pleasure of working with Ms. WiKtoria. She was extremely professional, helpful, and always responsive to my questions. She made the entire process smooth and stress-free. I am very grateful for her support and would highly recommend her to anyone looking to rent a property.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

They would not return my deposit

They would not return my emails, deposit and overpayment.

6 October 2025
Unprompted review
Abc Gone Ltd logo

Reply from Abc Gone Ltd

Dear Shaun,
Thank you for your review. You recently repaid your outstanding rent arrears, but the property was vacated without notice and left damaged. Your emails have been noted, and we are assessing the damages. Any remaining funds will be reimbursed according to the tenancy agreement.
Kind regards,
Abc Gone Ltd Management

Rated 5 out of 5 stars

All the team at Abc Gone Ltd are…

All the team at Abc Gone Ltd are extremely helpful and reaponsive. I am very happy with the service in particular Beth who always goes above and beyond!

Well done guys!

21 August 2025
Unprompted review
Rated 4 out of 5 stars

Job well done

I wanted to say thank you to the staff at ABC Gone for assisting me with the flooring issue when we moved into our new property. The entire process from reporting to having the problem resolved was seamless and given priority. The Contractor was amazing in keeping us updated as he worked and Wiktoria was exceptional in rectifying every query that I had from start to finish.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

5/5 star experience

5/5 star experience, Wiktoria made everything smooth easy and very quick. Viewed the property on a Monday got the keys on Tuesday. Very experienced & professional service. Whatever your property needs she will match it.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

They are negligent

They are negligent. The flat is in disrepair. There’s constant leaks, never ending issues and it’s just a nightmare. They are liars. They refuse accountability and are always blaming the landlord saying that he is the one refusing to do anything. Even when it is illegal. It’s like dealing with the mafia. I’ve raised a complaint and they are yet to respond. I’ll probably just have to raise it to their redress scheme as they truly are abhorrent. I regret ever having to deal with these people. Avoid at all cost.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Issue dealt with quickly

I had a leak in the kitchen and reported this to Wiktoria. She handled the issue quickly! The leak was fixed the following day. She also checked with myself that I was happy and all resolved. I've had a few issues in the past which Wiktoria has helped with

7 July 2025
Unprompted review

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