Abelburners Reviews 

591
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

After I messed up my order it took just one email to get everything sorted! A very efficient & speedy delivery of top quality items & add to that a cute little freebie! Really glad I found these lov... See more

Rated 1 out of 5 stars

Great burner design , major fragrance fail! what looks like a luxe product with a high price point is severely let down by the cheap synthetic “fragrances” that contain endocrine disrupting phatal... See more

Company replied

Rated 5 out of 5 stars

Recieved our first oak and black burner today after seeing on Insta. Absolutely stunning and so well made. It's perfect and excellent quality. So beautiful and just perfect. A trustworthiness company... See more

Rated 5 out of 5 stars

I was just laughing there and thought I'd share this with you all, as this would secure my decision to buy. My husband did a particularly howfing crap this morning, after shouting at him, he sprayed... See more

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4.1

Great

TrustScore 4 out of 5

591 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(591)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Divinely scented room sprays

Ordered online and am so pleased - the room spray scents are absolutely divine! They are also reasonably priced for handmade products made from natural ingredients. 👏🏻

2 October 2023
Rated 5 out of 5 stars

Honest feedback!

I was just laughing there and thought I'd share this with you all, as this would secure my decision to buy. My husband did a particularly howfing crap this morning, after shouting at him, he sprayed that fancy spray given to me for my birthday. I can still smell it's lovely smell this afternoon, with not one whiff of keech. I'd say that's positive feedback!🤣🤣🤣🤣

8 October 2023
Unprompted review
Rated 5 out of 5 stars

INSANELY GOOD!!

Absolutely gorgeous, stunning and non-generic scents. Wellington and Bryon are unreal. Have been looking for a way to make my home smell amazing and have tried so many different things from other brands (reed diffusers, candles, electric diffusers etc) and have never found what I’ve been looking for. The scents fill the whole downstairs of my house and I have had visitors come round and the first thing they say is “omg your house smells absolutely amazing”. I totally don’t mind paying a little extra to have a product that actually works. The burner looks so quirky too, and I love that you can buy different colour burners for your room’s colour scheme. Definitely will be buying other burners for around the house. LOVE!!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!

I have never wrote a review unless the company have asked but I really had to with this as it’s AMAZING!!! I looked at this burner for ages before caving in and getting one, and I couldn’t be more impressed. I love it, and to know it’s homemade and the story behind it is amazing. The scents are fantastic too.
After looking on here and seeing people moan about the packaging I wasn’t expecting much, but I think it was packed beautifully love the logos on the paper and the stamp design on the box. Thank you so much, I will definitely be ordering more oils. Fast delivery too which was great.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Unique and beautiful

A lovely little family run business that offers very unique burners. They are adorable and look amazing. I also purchased the sandalwood scent and this is devine.

25 August 2023
Rated 5 out of 5 stars

Where to start…

Where to start…
What an incredible company. Customer service was wonderful, so helpful and informative. Delivery was super speedy. Products are exceptional! Packaging is beautiful!
So impressed that I purchased another order immediately after!
Will be a regular customer now for sure!
So happy to have found this gem!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Wow… Outstanding!

Abel Burners have completely blown us away. The products are so unique and really high quality. The scents are amazingly beautiful. We are beyond happy with ours and would recommend without a doubt. We cannot wait to purchase more. The delivery was amazing fast.

28 June 2023
Rated 5 out of 5 stars

Love kyance oil

Love kyance oil.
As always a pleasure to deal with. I have the beautiful burner & numerous scents from this range & nothing beats the quality. Can't wait for more fragrances in the future! Thank you. 😁

25 June 2023
Rated 5 out of 5 stars

Gorgeous!

I ordered from this site due to the positive reviews, my order came so fast and I cannot believe how good the oils smell! My whole house smells unbelievable!
Thank you so much

30 June 2023
Unprompted review
Rated 1 out of 5 stars

I absolutely do not recommend

The 10% code I was sent didn’t work, I only knew when I checked my online banking straight after the transaction. I contacted them immediately, no reply. I then received the order, the box smelt so sickly sweet, I found the oil that was the source of the smell and saw that not only was it in the box of 3, it was also in the larger bottle which I chose a different scent. I contacted them again, reiterating the ignored email about the discount and they replied a few days later to say there’s nothing they can do about the discount code (there is-refund it) and the oil there was no choice over-yes there was there was a drop down menu. They then closed the communication by saying it was resolved no it wasn’t!!!! I should’ve received £10 off my order and out of 4 oils sent the two which are IDENTICAL are nothing like described on their website!!!! I have basically spent £100 on the stand and 2 oils, so no I would not recommend and their customer service is diabolical.
IN REPLY
Bullied? How is this bullying? I wrote a factual description of my experience with your company. I didn’t ‘forget a code’ I used the 10% discount code on your website, it didn’t work and when I contacted you saying it didn’t work, instead of apologising or suggesting a refund you said ‘Unfortunately we cannot retrospectively apply discount codes, they need to aded at the time of purchase’. I’d already explained that the code didn’t work and immediately contacted you when I’d checked my online banking, an email which you didn’t respond to but only after me trying to get a response on email, trustpilot and finally Instagram TODAY did you finally respond 7 days later to say it had gone to junk, yet my other emails hadn’t. Ok.

31 May 2023
Abelburners logo

Reply from Abelburners

Hi Jacqueline

You complained about the scent of a free sample we sent you. Sorry you didn't like it, it was free. Please feel free to chuck it away. There factually is not a drop down menu for this item as we don't allow customers to choose their free sample.

You emailed asking for us to refund you as you forgot to enter a code at checkout - we absolutely don't have to do that if you forget the code, but I did that for you and I emailed to let you know we had done so. We missed the original email, it went to junk, it happens sometimes. The refund was a goodwill gesture to say sorry for missing the email.

You ordered a Travel set, told us you didn't and left a comment on Instagram accusing us of dispatching the wrong product, and when we sent you a copy of your order you left us a 1* review. I am sorry if on opening your free sample of Wellington you realised you didn't like it and therefore wouldn't want your Travel set - as per my recent email, I have told you that you have 30 days to return unopened product for a full and immediate refund. That's never been in dispute.

We are a small independent business and we will not be bullied like this for missing an email accidentally/because you don't like a scent you got sent for free. You've been offered a full and immediate refund on return of goods, with details on how to complete this.

We await return of your product.

In the meantime you can reply to us via our customer service portal if you need further help, using your existing ticket. No matter what status we assign a ticket it will always reopen when a Customer replies.

Regards
Ellen
Abel Burners


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