I am extremely disappointed with this purchase. I ordered Karl Lagerfeld swim briefs, but as soon as I opened the package, I noticed that the original tag had been cut off. This was never mentioned... See more
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See what reviewers are saying
Extremely transparent with the policies and prices, great deals, super easy shipping and returns.
This company is really bad and really unprofessional. I ordered shoes which were discounted, which then I recieved completely different shoes from what i ordered. I called them and asked for solution,... See more
Company replied
I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due t... See more
Company details
Written by the company
Bestel jouw favoriete items vandaag nog bij ABOUT YOU. Gratis verzending* & retour! · Meer dan 2.000 merken · 30 dagen bedenktijd
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3.0
Average
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
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I would avoid this company
I would avoid this company, I ordered two t-shirts which I never received, they courier company sent them back as they were damaged, it's over a month and a half now, they just keep telling me one lie after the other about my refund, I am so annoyed, I am going to go through court to get my money back. Never again will I shop with them,no customer service what so ever.
25 July 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hello,
Thank you for your feedback.
I am sorry you have had this experience. I can assure you that you will get your money back.
I highly recommend you to call customer service on 0800 / 02 29 967, Monday to Friday between 08:00 - 20:00 and on Saturday & holidays from 09:00 - 18:00. You can also email us at klantenservice@aboutyou.nl, so they can help you and possibly transfer the money manually in case it is not in your account after 14 days after the return.
I hope to have informed you sufficiently.
Kind regards,
Idun from ABOUTYOU.
I am waiting for the order more than a…
I am waiting for the order more than a week and now the order was canceled without any reason. I am dissapointed. Way better service with Zalando.
29 August 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Karin,
thank you for your feedback.
We are sorry to hear you had this negative experience. This should and must not happen and we are working to eliminate technical errors like this for the future.
There can be 2 reasons why orders are cancelled - either the address is invalid (e.g. zip code does not match the city) or the item has been shipped out but our system has not yet updated the status.
Again, we apologize.
We apologize for the inconvenience.
Best regards,
Dalia from ABOUTYOU
Never ordering again
First time I ordered from this this website and will never do it again. I ordered a bag and I was sent a different one, that doesn't even look close to the one I ordered. They even included an opened pack of gum in one of the pockets. Very disappointed
14 August 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hey Don,
Thanks for your review. I'm very sorry that this was your first experience with our webshop. Obviously this is not the experience we want to give our customers!
I would recommend you to contact our customer service and let them know (please add your order number and pictures to your email, in case you write an email) what happened. They will advise you how to return the item and make sure the item is not just taken back to sell again, because this is not possible of course.
I hope I informed you well and we hope you give us another chance.
I wish you a pleasant day today!
Kind regards,
Robert from ABOUTYOU
Totally disappointed
Totally disappointed. Never received my order. They blame the courier. After 2 weeks of waiting there is no update about my order. Hopefully I will receive a refund.
7 August 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi CP,
Thank you for your honest feedback and review. I apologize for the inconvenience and disappointment you've experienced with your recent order. I understand the frustration with not receiving updates about your order. While we do rely on external couriers for deliveries, its ultimately our responsibility to ensure a smooth and transparent experience for our valued customers.
In regard to your refund, please contact our customer service for more information. You can call 0800/5895122, or send an email to customerservice@aboutyou.com.
Your feedback is greatly appreciated as it helps us identify areas where we need to improve our services. We genuinely value your trust in us, and we want to regain your confidence in our services.
Once again, I apologize for any inconvenience you've faced and appreciate your patience.
Best regards, Alicia from About You
about you too king app
13 June 2023
Unprompted review
CONS: Delivery Time PRO: Price
Delivery takes minimum 7_10 days but the price is good.
Too bad if you need something urgent then this is not the best site, better Zalando or some other website.
AboutYou really need to work on the speed of delivery. Even from China you get stuff in a week.
13 July 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Saglain,
I appreciate you for sharing you honest feedback with us.
I understand that delivery on time is curical, especially when you urgently need something. I apologize for any inconvenience that have been caused by the delay in delivering your order. We are continuously working to improve our services, and your feedback is important in helping us identify areas for enhancement.
We have a delivery time of about 2 to 4 days and sometimes this can exceed because of a possible delay in the process. We strive to be on top of it as much as we can to avoid delay in deliveries.
I hope that you'll consider giving us another chance in the future, as we are dedicated to enhancing our services and providing a more convenient shopping experience.
Once again, I apologize for the inconvenience and I hope that I informed you sufficiently.
Have a nice weekend!
Best regards,
Matty from About You
Terrible delivery times in The…
Terrible delivery times in The Netherlands. They take a week (?!) to ship ordered products. Add a couple of days for delivery. This is by far not on par with normal webshop delivery times. By the time one receives a summer outfit it’s autumn or winter.
26 July 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Bert,
Thank you for your feedback and review. I apologize for the inconvenience and frustration you experienced with our delivery times. Your satisfaction is essential to us, and I understand that timely delivery is crucial when ordering products at our online shop.
Our delivery time is around 2 to 4 days and we strive to deliver your order as soon as possible. However, it can be that there is a delay in the process. Therefore, there could be a possibility that there was a delay in the process transportation or processing the order in the warehouse. We are continuously working on improving our processes for delivery in The Netherlands and your review helps us with that.
I hope you received your order and have a nice weekend!
Best regards,
Patrick from About You
Do not order with them!
Do not order with them! Their delivery takes ages. I placed an order with them because their indication was good on time before I left on holiday but yesterday got the message that it will be alot longer than was indicated. Calling customer service doesn't help because they don't do anything for you, not even a commercial gesture like a discount code. The lady only kept repeating that their was nothing she could do. From now on I will order with other players who can deliver faster (or respect the delivery they indicate as a bare minimum) and have a better customer service. Not difficult to do better About You.
20 July 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Anoek,
I appreciate your honest feedback and want to extend my apologies for the inconvenience you encountered with your recent order. It should be the case that you receive orders promptly, especially when you rely on the indicated delivery time before your holiday. Hence, it is desheartening to hear that our delivery did not live up to your expectations and that our customer service did not provide the support you needed until now. Concerning the delay in your order, I admit that we fell short of meeting our delivery promise. I hope you already received your order, if not, i would like to ask you, to once again try to contact our customer service via 0800/5895122, so they can actively work to address the concerns.
Once again, i apologize for any inconvenience caused and appreciate your understanding.
Kind regards, Matty from About You
Awful- ordered jewelry
Awful- ordered jewelry, never received any tracking, waited 2 weeks then received an email saying they had received my returns even though I never received the items, tried to call but couldnt get through, tried to contact by email and couldn't - would definitely not recommend
19 July 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Nichola,
Thankyou for your feedback and review.
I apologize for the inconvenience and frustration you've experienced with your jewelry order. Your feedback is crucial to us, and I want to address your concerns.
I understand that not receiving tracking information for your order and the lack of communication regarding your items were highly disappointing. This is not the level we strive to provide, and I deeply regret the inconvenience caused.
Regarding the email stating that we received your returns despite you never receiving the items, there could be that something went wrong with the delivery. In some cases, that the deliverer didn't find you at home or that you did not pick up your item (if it was delivered at a parcel shop). However, both options are not necessarily the case. Therefore, to find out what the exact reason is of this happening, I would like you to again contact our customer service. You can do that through the phone number 0800 5895122, they should help you with this problem.
We value your trust in us and your willingness to share your experience. Rest assured that your feedback will be taken seriously and used to enhance our services.
I hope I have informed you sufficiently.
Best regards,
Janice from About You
It is the best app
18 July 2023
Unprompted review
Worst system
I was not allowed to change the delivery address although I called 2 times to do this and now their phone is out of line, nobody answers. I have called several times last week
28 June 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Eliza,
Thank you for sharing your feedback with us.
I apologize for the inconvenience you experienced in attempting to change the delivery address. I understand that it is important to have some control over such details, and I regret that we fell short in meeting your expectations.
We are known for this matter, and it appears that there was an unexpected issue with the phone lines, which caused the lack of response to your calls. We are looking into on how to solve this asap. I am truly sorry for the frustration this caused you and I appreciate the feedback which helps us to ensure that our communication channels are functioning smoothly to prevent such issues in the future.
I would like to ask you to contact our customer service once more through the phone number 0800/5895122, or send an email customerservice@aboutyou.com about this issue.
I again apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future.
Kind regards,
Janice from About You
I got a "max and co" coat with glued…
I got a "max and co" coat with glued labels inside coat.(and like children playing-glue were everywere on the coat lining).it seems that the labels were taken from something original and glued on diferent brand coat.Because model of a coat like this there were'nt in whole internet( i got just similar looking coat).I shoped here many times..I don't understand how and why you started to fool people.You will loose your customers and bankrote.You fell down in my eyes. I dont think i will order again from this store.There is no trust at all left. Its even hard to understand how company like this,known in whole Europe treats with customers like that.I thought the negative coments were from concurents but when i got into this by myself i understood there are no lies.And you are lying to us.You should be closed and punished.
13 July 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Ilona,
Thank you for your review and feedback.
I am sorry to hear about the issues you encountered with your coat. I understand your disappointment and frustration, and I apologize for any inconvenience caused.
At About You, we take quality control very seriously, and we strive to provide our customers with products of the highest standards. Its concerning to hear that the labels on your coat appeared to be glued from a different brand. I can assure you that this is not our standard practice.
I hereby advice you to contact our customer service through the phone number 0800 589 5122, or mail customerservice@aboutyou.com, they can help you with this problem.
Once again, I apologize for the negative experience you had with us. Your feedback helps us improve our products and services, and I appreciate you bringing this matter to our attention.
Kind regards,
Jake from About You
Horrible customer service experience…
Horrible customer service experience and terrible online shopping experience !!!
Firstly, the delivery takes ages. The first time I've ordered from AboutYou, the delivery took 3 weeks. The second order I made, was placed on the 6th June, and guess what, the order has not been delivered yet.
The customer service would respond after a week, with robotic message. Probably no one is even reading the messages anymore.
After complaining for such a long delivery time, I was offered a discount code, that was not activated, so it did not worked.
The first order that arrived after 3 weeks, contained wrong item, and damage shoes. Again, once I reached out to the customer service support, received a robotic responds, that all I can do is to send the wrong and damage items back.
So for those that like quick service and high quality products, I would advice to avoid AboutYou.
And for the company, I would highly recommend to reflect on customer needs and improving support services. Actually responding to customer queries and finding the alternative solutions would not hurt
21 June 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Donata,
Thank you for your review and feedback.
I am truly sorry to hear about your disappointing experience with our customer service and online shopping. Also the extended delivery time on your first order and the delay with your second order is absolutely not the standard. I therefore understand your frustration and the inconvenience that has been caused.
Lately we noticed that many customers received the wrong order and we are looking into it to fix this problem asap. The long delivery times could happen because of the delay in the process from order to your home.
I would advise you to contact our customer service through the phone 0800/0229967 for a quicker response time. They can assist you with any problems or questions you may have.
I hope to informed you sufficiently, and again, my apologies for the inconvenience.
Kind regards,
Jace from About You
Cupões enganosos
10 June 2023
Unprompted review
maybe not again
most of the clothes are fine. But i ordered a skirt S size and it is like XL. I need to take to make it smaller which means i need to pay extra. About you in Greece. I would not order again.
23 May 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Ar,
Thank you for taking the time to share your feedback regarding your recent purchase.
We apologize for the inconvenience you experienced with the sizing of the skirt you ordered, as well as the additional cost it incurred for alterations.
If a product does not meet your expectations, as such that is does not fit for instance, it is always possible to return it and reorder the smaller size. We understand that this can be taking some time, however, returning the product is completely free.
If you have any questions you can contact our customer service from Greece by the number 800 6000 600, or via email customerservice@aboutyou.gr.
Once again, we apologize for any frustration caused, and we genuiely appreciate your feedback.
I hope i have informed you sufficiently.
Best regards,
Alicia van About You
Some time ago I ordered shoes
Some time ago I ordered shoes. The first thing that bothered me a bit was the fact that they immediately sent an apology for the delays. Then they sent such messages several more times. Finally, however, I waited, I got a message that the package was coming to me. Then silence. After a few days, I received another message with a tracking number. When I immediately entered the number into the courier's system, it turned out that the package was already returning to the sender! Customer service in many e-mails assured that they were solving the problem, then, urged, admitted that the package was returned and that they had a policy of not sending again.
The money was returned, but the bad taste remained.
And you know what, several weeks have passed and I was persuaded to buy other shoes. I ordered. And you won't believe the content of the first e-mail I got. Yes. That they apologize for the problems with the delivery time ... I feel that it will end the same, but here I will be a little guilty myself, according to the proverb: "Fool Me Once, Shame on You; Fool Me Twice, Shame on Me"
19 May 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Lukasz,
Thank you for your review.
We apologize for the frustrating experience you had with delivery service. We understand that receiving multiple apology messages, followed by a package that ended up returning to the sender, left a bad taste.
We strive to provide a seamless shopping experience, and we are genuinely sorry for the inconvenience caused. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns on Trustpilot.
We assure you that we take customer feedback seriously, and we are actively working to improve our delivery process and communication. We understand that trust needs to be earned, and we sincerely hope to regain your trust if you decide to give us another chance.
If you choose to proceed with your current order, we will do our utmost to ensure a smooth and timely delivery. However, we completely understand if you are hesitant given your previous experience. Ultimately, the decision is yours, and we respect your choice.
Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and continuously improving our services. Should you have any further questions or concerns, please don't hesitate to reach out to our customer service via the phone number 0800 / 58 95 122.
We appreciate your understanding and hope to have the opportunity to provide you with a better shopping experience in the future.
Best regards,
Matty from About You
Absolutely love the About You website…
Absolutely love the About You website and app. They keep rolling out new and better features in the app like price tracking for the last 30 days, sorting the products in different ways and the overall experience of About you is absolutely amazing. Delivered in time and returns are easy and valid up to 100 days. Can't have a better app! Definitely recommend it to everyone,😀
13 May 2023
Unprompted review
Ordered Nike sneakers
Ordered Nike sneakers, came with delay and defected. Returned back and followed the advice to re-order, re-ordered, came with delay and defected again! Not another time, seems like they are sending things from defected stock without any quality control.
12 May 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Dalius,
Thank you for sharing your feedback about your experience with us.
We apologize for the inconvenience you;ve faced with the delayed and defective Nike sneakers. We understand how frustrating it can be to receive subpar products, especially after going through the trouble of returning and reordering.
We take product quality seriously, and it's disheartening to hear that you received defective items not just once, but twice. We want to assure you that this is not indicative of the standard we strive at About You. We work closely with our suppliers and brands to ensure that the products we offer meet the highest quality standards.
Please reach out to our customer service team via 0800 / 58 95 122, they can assist you with this problem.
I hope to have informed you sufficiently.
Warm regards,
Ben from ABOUT YOU
Zelfs 1 ster is nog teveel
Zelfs 1 ster is nog teveel. Ik heb witte dr martens besteld bij ABOUT you, en Ik kreeg gewoon tweedehands schoenen toegestuurd! Ik was al verbaasd dat ze niet in een originele doos zaten (hecht ik al waarde aan als doc collector), maar toen ik de doos opende was ik gewoon geshockeerd... Ik had tweedehands schoenen ontvangen.... Loop vouwen in de neus nog erger dan in mijn docs die ik al ruim half jaar elke dag de hele dag draag... En ook nog eens beschadigde neuzen en vuil! Sorry, ik vind het ronduit schandalig! Als ik tweedehands schoenen wilde hebben kocht ik ze wel op marktplaats! En niet bij een webshop voor een veel duurdere prijs alsin nieuwe dr martens...
Even 1 star is to much, I ordered brand new white Dr martens, but I received a worm pair, no original box and with more damage on them then my own docs that I have been wearing day in day out for the past half year. If I wanted secondhand shoes I would have bought them on marktplaats instead of a webshop where I am charged for a pair of brand new docs! I couldn't have been more shocked. I'm a collector of Dr martens, so I was already disappointed with the no original box... But when I saw I. Got secondhand shoes I filled a complain. No need to say my shoes will be returned.
28 April 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Miranda,
Bedankt voor je beoordeling en review.
Vervelend om te horen dat je niet het product het ontvangen als verwacht, dit is niet de bedoeling. We zijn erg teleurgesteld om te horen dat je niet tevreden was met de schoenen die je hebt ontvangen en dat je het gevoel hebt dat ze tweedehands zijn.
We willen ons verontschuldigen voor het ongemak dat dit heeft veroorzaakt. Dit is zeker niet de standaard die we hanteren bij ABOUT you en we willen ervoor zorgen dat dit niet meer gebeurt in de toekomst. We bieden je graag de mogelijkheid om de schoenen te retourneren voor een volledige terugbetaling. Als je contact opneemt met onze klantenservice op het volgende telefoonnummer 0800 / 02 29 967, zodat zij dit verder kunnen onderzoeken en een passende oplossing kunnen bieden.
Nogmaals onze oprechte excuses voor het ongemak en we hopen dat we alsnog een positieve ervaring voor je kunnen creëren.
Met vriendelijke groet,
Matty van ABOUT YOU
Bad customer service
I ordered a pair of black Chelsea boots that’s were on sale and they came in bright pink as well as being a different type of shoe. I called customer service and all they could offer was a refund which is just not right since it’s their fault for sending the completely wrong shoe. Now that sale is over and I would have to pay more money than before to get the shoe. So beware when ordering from this website that if anything goes wrong, you cannot rely on good customer service.
28 April 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hi Julianna,
Thank you for your review.
I am sorry to hear that you received the wrong product. It is not intended that you receive bright pink shoes instead of the black boots you ordered. It could be that something went wrong during the process of your order, for instance that the order checkout was not correctly processed or that something went wrong in the warehouse. As you mentioned, the customer service advises to return the product, get the amount reimbursed and reorder the product. Once again, the best possibility is to contact the customer service by phone again and mention your problem. They can help you, and in your case provide a solution so that you will be able to purchase the boots for the same price as you bought them during sale. But, i cant promise you that as it is up to the customer service.
I am sorry for the inconvenience and the unpleasant experience. We always try to improve our order process and your review helps us with that.
Kind regards,
Jake from ABOUT YOU
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