Absolute Snow Reviews 

2,695
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful and polite support team, noting that orders generally arrive promptly and feature very competitive prices across the board. Many consumers deeply appreciate the overall efficient service and consistently responsive communication experienced when handling new purchases or smoothly processing various returns. Some people were clearly dissatisfied with unexpected delivery delays, alongside occasional frustrating experiences regarding incorrect items delivered or extremely poor packaging methods. Other reviewers also noted troublesome issues with unhelpful customer support channels and technical system errors occurring frequently during the online ordering process.

What people talk about most

Product

People report ambiguous experiences with product, as feedback regarding items varies significantly among... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the responsive,... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Service

Reviewers mention positive feedback about service, highlighting speedy delivery, great pricing, and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices, great products, great customer service and fast replies however the packing of skis was poor, when it arrived at my house the brake on th ski was poking out the box. Still good company w... See more

Company replied

Rated 5 out of 5 stars

A brilliant winter sports retailer. Stumbled across them from a google search and was exactly what I was looking for. Good prices and availability for products that cant even be bought direct from man... See more

Company replied

Rated 5 out of 5 stars

After lots of research, I bought a pair of Lowa Toro Pro Gore-Tex Mid Women's Hiking Boots from Absolute Snow. The whole process, from ordering to receiving my order was 'First Class' They were... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing supplier. We bought some beautiful La Sportiva boots, unfortunately they we too narrow and Adsolute Snow doesn’t offer the wide fitting. I had to send them back. Here comes the best... See more

Company replied


Company details

  1. Winter sport shop

Written by the company

Absolute-Snow are the UK's leading independent ski and snowboard retailer specialising in everything winter sports and more! With dedicated and knowledgeable staff we have all the expertise you will need to get the right gear. Whether it's Snow, Rock, Skate, Water or Street we are guaranteed to carry the best brands at the best prices with the best customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,695)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

I recommend

Stable system, fast dispatch, received within two days, good price and cheapest delivery fees compared to other online shops. Happy customer.
I bought a small Patagonia bum bag.

7 June 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Thanks so much for the recommendation. We’re stoked to hear you were happy with the whole experience! Fast dispatch, fair prices, and low delivery costs are exactly what we aim for, so it's awesome to know we hit the mark. Hope you're loving the Patagonia bum bag, perfect for keeping the essentials close on any adventure.

Happy adventuring!

Rated 5 out of 5 stars

Great price and service

I recently purchased an Osprey wheeled backpack online (over the bank holiday) and was more than happy with my purchase. The bag was priced substantially below Osprey's offer - and - the colour I wanted was available (unlike the manufacturer's website). It was despatched on the Tuesday and arrived via our local postman the following day! Terrific service. Highly recommended.

26 May 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Thanks so much for the awesome feedback! We're stoked to hear you found the colour you wanted at a great price and that everything arrived so quickly. Enjoy your new Osprey wheeled backpack and happy adventuring!

Rated 5 out of 5 stars

Can’t fault them!

Ordered a backpack which was delivered quite quickly, everything with the order is perfect. What I really wanted to highlight here is that you get an email once packed, another once shipped and then a very nice follow up email about the company once the package has been received to thank you for your order. You really don’t see that much these days. It’s so important for small businesses to have great service and I would definitely order from here again

30 May 2025
Unprompted review
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Reply from Absolute Snow

Thanks so much for the awesome feedback! We're stoked to hear everything went smoothly and that the extra touches stood out. It means a lot to us, and you're absolutely right,great service is at the heart of what we do. Thanks for the support, and happy adventuring!

Rated 5 out of 5 stars

AMAZING

Wow ! Absolute bargain no other sites came close to your price and super quick delivery , delighted with my purchase will definitely use again . Thank you ☺️

1 May 2025
Unprompted review
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Reply from Absolute Snow

Thanks so much for the amazing feedback! Stoked to hear you found an epic bargain and got your gear fast—exactly what we aim for. Can’t wait to have you back for more. Happy adventuring!

Rated 5 out of 5 stars

Excellent….

I’ve recently purchased a Montane jacket from this online store & was delighted with every aspect of the purchase. The jacket was at a big discount compared to the manufacturers RRP, the dispatch was ultra fast & tracking was available via Royal Mail so I knew when to expect the item. I’ll definitely use the online store again in the future. Thank you!!

24 April 2025
Unprompted review
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Reply from Absolute Snow

Thanks so much for the awesome feedback!
We're stoked to hear you’re loving your new Montane jacket and that everything from the price to the delivery hit the mark. It’s always our goal to make sure your gear gets to you fast, hassle-free, and ready for adventure.

Thanks again for choosing us — we can’t wait to help kit you out for your next epic journey!
Happy adventuring!

Rated 5 out of 5 stars

Extraordinary experience with Absolute Snow

It was my first order from Absolute Snow and it was one of my best experiences. Very good website, easy to order, good prices and quick shipping.
Actually there was a problem with shipping because of an incomplete address so my order was sent back to the sender.
....and magic just started.
Communication was extremely quick, polite and efficient. Everyone at Absolute Snow was very kind and helpful, really professional. They went the extra mile to have my order with me as soon as possible.
Thank you so much for your effort I really appreciate it. My wife is very happy with that trousers.
Absolute Snow is highly recommended and I definitely return to order some good stuff.

16 April 2025
Unprompted review
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Reply from Absolute Snow

That’s such an epic message — thank you! We're stoked to hear the experience turned around so positively, even with the hiccup along the way. Massive high five to you for the kind words, and we’re buzzing that your wife’s happy with the trousers too!

It means a lot to us that you noticed the effort our crew puts in. We’ll make sure your feedback gets passed on to everyone involved — it’ll make their day!

Can’t wait to welcome you back for more gear soon — here’s to many more smooth (and speedy!) orders ahead. Happy adventuring!

Rated 5 out of 5 stars

Very good experience

Recently purchased a Rab Vapour-Rise summit jacket. Great email communication and arrived quickly! Price on the jacket was the best online and very happy with my purchase. Will look to use this website again in the future.

9 April 2025
Unprompted review
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Reply from Absolute Snow

That's awesome to hear—really glad the Rab Vapour-Rise Summit jacket and the whole experience hit the mark for you. Solid comms, speedy delivery, and the best price online—that’s the kind of service we’re all about. Stoked you’re happy with your purchase, and we’d be stella happy to have you back next time. Happy adventuring!

Rated 2 out of 5 stars

Going discount only applies to full price items

Can't say I'm very impressed with their incentive to join their mailing list 15% off voucher but you can only use it on full price items. Only company I have come across to be this stingy and not include sale items its not like I was buying something for 20 quid was wanting a pair of trainers for over 100.

In response to to your response. This is absolutely not true MOST retailers include sale items in their welcome discount I have done this a few times and every time this is what happens.

7 April 2025
Unprompted review
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Reply from Absolute Snow

Thanks for the feedback — totally get the frustration. The 15% welcome discount only applies to full-price items, which is standard for most retailers, but we appreciate it can be disappointing on higher-ticket items. We’ll pass your thoughts to the team!

Rated 1 out of 5 stars

False advertising - paid for next day but sent 48hrs

Paid for next day delivery and ordered in the morning. They sent it Royal Mail 48 hours and therefore did t arrive before holiday

False advertising - paid for next day but sent 48hrs

1 April 2025
Unprompted review
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Reply from Absolute Snow

Sorry to hear this! That definitely shouldn’t have happened. We're not aware of any system error that would have caused this, so if you haven’t already done so, please get in touch with us directly so we can check the details of your order and get this sorted. We’re here to help and want to make it right.

Rated 5 out of 5 stars

I ordered Salomon Boa 120 ski boots

I ordered Salomon Boa 120 ski boots, when I was buying there was unfortunately a problem with the tracking function (courier related), but as always the team stayed in contact and answered any queries I had. As always great customer services with better prices, I still don’t know how they do it!

17 March 2025
Unprompted review
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Reply from Absolute Snow

Thanks so much for the awesome feedback! Sorry about the hiccup with the tracking – sometimes couriers throw a curveball, but stoked to hear the team kept you in the loop. We’re all about great service and keeping those prices dialled in – your support means the world. Here’s to epic rides ahead and fresh tracks in those new Salomons!

Rated 5 out of 5 stars

Happy to recommend Absolute Snow

Happy to recommend Absolute Snow, their price for the boots I purchased was very competitive. The fulfillment service was also first rate.

27 March 2025
Unprompted review
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Reply from Absolute Snow

That's awesome to hear! Stoked you found a great deal on your boots and that the service was top-notch. Happy adventuring!

Rated 5 out of 5 stars

Very positive experience first time…

Very positive experience first time using this company. I purchased an awning in their sale and was given an additional 10% discount. The awning arrived the following day. Very happy all round. Highly recommend!

26 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Epic to hear your first experience with Absolute Snow was such a win! Scoring an extra discount and next-day delivery is always a bonus. Enjoy the awning, and happy adventuring!

Rated 5 out of 5 stars

Well priced, quick delivery

I ordered a new helmet, which was very competitively priced. It arrived on time and as described, and I received a nice message from Paul the co-founder. Highly recommend this site for snow gear.

28 February 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That’s awesome to hear! A well-priced helmet, speedy delivery, and a personal touch from Paul—sounds like a winning combo. Stoked that you’d recommend us for snow gear! Happy adventuring!

Rated 5 out of 5 stars

Excellent Customer Service

I'm really impressed with the level of customer service from Absolute Snow. The discounted boots, even in the unusual size MD27.5, were delivered incredibly fast, and I even received a personal follow-up email! I'm very happy with the service and will definitely be using the website for future purchases. I'll also be recommending Absolute-Snow to friends who are looking for quality gear.

21 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Epic to hear you’re stoked with our service! We’re all about getting the right gear to you fast and hassle-free. Appreciate the recommendation—it means a lot! Looking forward to helping you shred again in the future. Happy adventuring!

Rated 5 out of 5 stars

Excellent communication with Ben and…satisfied Customer

Excellent communication with Ben and very good advice. Spotting potential problems and making sure all is sorted to suit the customers needs.
Very happy with the service.

20 March 2025
Unprompted review
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Reply from Absolute Snow

Epic to hear Ben took great care of you! We love making sure everything runs smoothly and that you get exactly what you need. Stoked you're happy with the service—thanks for the awesome feedback!

Rated 5 out of 5 stars

Great prices and fantastic customer service …

My wife was looking for a pair off skechers slip in trainers and after doing a search on the Internet Absolute Snow was found with what she was looking for and at the right price.
She order them on the Friday morning and Monday lunchtime they was delivered using standard delivery we informed from dispatch and tracking number.
I would recommend Absolute Snow

14 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Awesome to hear your wife found the perfect Skechers at a great price! Sounds like the whole process was smooth from order to delivery—just how we like it. Appreciate the recommendation, and we’ll be here whenever you need more gear! Happy adventuring!

Rated 5 out of 5 stars

I’ve used these guys twice now and the…

I’ve used these guys twice now and the experience has been top class. Great prices with an added discount code. Extremely reasonable postage cost and both times the trainers arrived on the next day ( I only paid for the two day service!)
Love the personal touch you get with the order picked email and then the tracking number later that day.
My new favourite online store ,

20 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That’s awesome to hear! Stoked that you've had a top-class experience with us twice now. Sounds like you scored a solid deal with the discount and speedy delivery—nothing better than getting your gear even earlier than expected!

Glad you appreciate the personal touch with our updates too. We’ll be here for your next order, ready to keep things smooth and hassle-free.

Happy adventuring!

Rated 5 out of 5 stars

Great experience

Echoing the reviews of some others, I can't believe I had never ordered from here before. Great selection of products at competitive prices, great customer service and they offer tracked 24hr delivery - an absolute must if, like me, you leave everything until the last minute. Will definitely order more from here in the future!

14 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Awesome to hear you had such a great experience! Stoked that our selection, pricing, and speedy tracked delivery hit the mark for you. Sounds like you’ve found your go-to for last-minute gear—looking forward to your next order! Happy adventuring!

Rated 5 out of 5 stars

Great Company To Deal With !!!

Great customer services, great products, great prices.

1 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Epic to hear! We’re all about great service, top gear, and solid prices. Thanks for the stella feedback—happy adventuring!

Rated 5 out of 5 stars

"we base everything we do around our EPIC values"

Off skiing at the weekend and decided to treat myself to a new bag. Excellent quality, arrived really promptly and a great price. Follow up thank you email - as they say "we base everything we do around our EPIC values" and I would have to agree

7 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Stoked to hear you’re happy with your new bag and our EPIC service! We love making sure our customers get top-quality gear, speedy delivery, and a great experience. Hope you had an awesome time shredding at the weekend—happy adventuring!

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